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Great tool and service
What do you like best about the product?
Easy to navigate set up and user interface.
What do you dislike about the product?
Prospecting platform still has lack of customization.
What problems is the product solving and how is that benefiting you?
Activitiy tracking and insights
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My Outreach Experience
What do you like best about the product?
What I like about Outreach is the ease of use. It's very user friendly and has great integrations with SFDC which is huge for my team. In the few cases where I've needed it, the support has been quick and super helpful as well.
What do you dislike about the product?
One thing I would like to see change is the file size max for attached files (pictures, PDFs, gifs) within automated and non automated email sequences. Also, for non automated email sequences you need to make the window larger for users to be able to personalize and edit the emails from the sequence before sending.
What problems is the product solving and how is that benefiting you?
The main problem it is solving is having one place for SDRs to go to do all of their prospecting efforst for their outbound motion. Rather than having to call/email out of our CRM, we use Outreach.
Can't live without it
What do you like best about the product?
Outreach is super user friendly and very intuitive. From the ease of sequences, integrations with any data provider, and its tracking features, it's hard to beat!
What do you dislike about the product?
Editing sequences that you've been using for awhile is a headache. Often times if you want to add a simple step, you have clone and create an all new sequence. Wish it was easier to edit activated sequences.
What problems is the product solving and how is that benefiting you?
Acts as a CRM, sales engagement, and performance management tool all in one. It's super easy to track rep activity, sequence performance, and prospect engagement with outreach.
Powerful Tool w/ Proper Training
What do you like best about the product?
I enjoy the capabilities of the system. The many different things you can do with the platform are amazing.
What do you dislike about the product?
Training for smaller organizations are a bit tough to come by and don't seem to be extremely effective.
What problems is the product solving and how is that benefiting you?
It is solving a major problem that most sales orgs have, that is staying organized and connecting with the right prospects at the right time!
Great tool to keep track of your prospects
What do you like best about the product?
It helps to keep track of your prospects, to have all your contact attemps in one place, authomatic sequences and snippets save you a lot of time.
It also heps manager to keep track of their teams activities.
It also heps manager to keep track of their teams activities.
What do you dislike about the product?
Sometimes it changes phone numbers, changing the country code.
the activity reports are not very detailed.
the activity reports are not very detailed.
What problems is the product solving and how is that benefiting you?
The snippets save me a lot of time daily, also the task manager helps to know when to contact a prospect again.
It boosts productivity as eliminates lot of manual work
It boosts productivity as eliminates lot of manual work
Outreach is a MUST
What do you like best about the product?
I love being able to create custom templates/sequences to send emails quickly while also being able to customize them with names/company etc so they look personalized.
What do you dislike about the product?
I wish the search capabilities were a bit easier to use/manage
What problems is the product solving and how is that benefiting you?
Staying actively engaged with customers/prospects
Best program for email campaigns
What do you like best about the product?
Can send emails on behalf of reps, set up sequences, use snippets, track metrics, and the support team is always quick and helpful
What do you dislike about the product?
I currently have zero issues with Outreach.
What problems is the product solving and how is that benefiting you?
Helping us to engage prospects with ease
I use Outreach for work calls
What do you like best about the product?
I think the interface is the best thing about Outreach. Simple and clean design make it easy to use!
What do you dislike about the product?
I think the ability to have calls only be outgoing calls is an improvement.
I don't like having calls I make from work go to my personal celll # after hours.
I don't like having calls I make from work go to my personal celll # after hours.
What problems is the product solving and how is that benefiting you?
I think they're solving the data gap we were previously seeing in not being able to track our calls.
Use Outreach everyday as an ADR, enjoy the updated features helping make calls and emails easily.
What do you like best about the product?
Bulk sending emails very easily and being able to find other templates from colleagues to use in your own campaign.
What do you dislike about the product?
The bounce back emails after a bulk send of emails.
What problems is the product solving and how is that benefiting you?
Solving problems of being able to track who opened my emails and when I have called people last. I am more productive being able to quantify the amount of emails and calls.
Love Outreach!
What do you like best about the product?
easy to use, cool tricks, visually appealing
What do you dislike about the product?
request software updates that can cause lagging
What problems is the product solving and how is that benefiting you?
automates most of my sales processes so all I have to think about is output
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