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Efficient tool
What do you like best about the product?
Effective tool, features and capabilities to improve performance team
What do you dislike about the product?
To start using the tool is difficult to identify all feature and get the best of all of them
What problems is the product solving and how is that benefiting you?
Send a lot of emails to prospects and leads
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Efficient,Reliable, & Great Customer Service
What do you like best about the product?
The platform, while robust, is easy to use. Building sequeneces, snippets, and content is simple and easy to do. Since implementing Outreach, we have seen 3x prospecting activity with our SDR team. Additionally, Outreach customer support is steller. They are super quick to respond and very helpful.
What do you dislike about the product?
Limitations with the customization of the dialer: it would be nice if we could add other fields to write back to crm here. Specifically the ability to log to any object in SF and not just opportunities (cases, accounts, etc)
The API foractivity to log back to CRM is a bit slow, and exasperated by the limitations of the dialer, our users have to wait for it to log to CRM to update the activity to make sure it is logged properly. It's about a 2 minute delay.
The Outreach Everywhere plugin: Outreach automatically looks to see if the prospect is in Outreach regardless of it that object is mapped. It would be nice if for objects that are not mapped, the "import prospect now" pop-up message did not appar.
The API foractivity to log back to CRM is a bit slow, and exasperated by the limitations of the dialer, our users have to wait for it to log to CRM to update the activity to make sure it is logged properly. It's about a 2 minute delay.
The Outreach Everywhere plugin: Outreach automatically looks to see if the prospect is in Outreach regardless of it that object is mapped. It would be nice if for objects that are not mapped, the "import prospect now" pop-up message did not appar.
What problems is the product solving and how is that benefiting you?
Reducing time for sales to spend on deciding what to do next, and more time just doing it. Standardizing the sales process to allow for sales management to evaluate and make adjustments. Ease of meeting/appointment rescheduling.
A tool to build a winning enablement plan on.
What do you like best about the product?
The consistant and simplicity of the platform allow for ease of creating traning materials. The company also provides SO many training resources you really don't have to spend a great deal of time creating them.
What do you dislike about the product?
There are so many features and functions that developing and enablement plan to get to all of them can be time consuming.
What problems is the product solving and how is that benefiting you?
Outreach has allowed our sales teams to streamline their outbound activity and the integration into the CRM has allowed us to create measurable KPIs around activity.
User experience as a rep
What do you like best about the product?
UI is easy to learn. Keeping all tasks for the day in one tool is very helpful, for new reps.
What do you dislike about the product?
If it says my email has been opened seven times, but the person actually has never opened it.
What problems is the product solving and how is that benefiting you?
Allows me to keep track of all of my email, LinkedIn, and call tasks in a single platform.
Why isn't ever Sales and SDR teams using this?!?
What do you like best about the product?
Outreach protects your blind spots, keeps prospect and deams fore front of mind and from falling through the cracks. It keeps you on task and really helps you use you time most efficiently. Warrent Buffet said time is our most valuable asset and Outreach helps protect that.
What do you dislike about the product?
When you are not sure who your Outreach account team and have an issue. Solving problems with Outreach on your own can be extremely difficult.
What problems is the product solving and how is that benefiting you?
Increasing out reach and top of funnle to bottom funnle pipeline generation.
New User Experience
What do you like best about the product?
Similicity and initiveness of the platform.
What do you dislike about the product?
Integration requires more effort then I expected.
What problems is the product solving and how is that benefiting you?
Automating responces and increasing outreach.
Powerful Tool to Help Sales Easier
What do you like best about the product?
I love the automations that Outreach has. We can send out automatic emails, there is some powerful things you can do with triggers, when connected to a CRM you can allow them to work between each other.
What do you dislike about the product?
Some of their documention isn't the best. There are some fields or data points that would be great to see in onc place on how it is being calulated.
Additionally the support team from my experaince can use some work too. We've had some odd bugs, that we basically got no help with, and I had to go through 3 or 4 email exchanges to report a bug that happened on Outreaches end.
Additionally the support team from my experaince can use some work too. We've had some odd bugs, that we basically got no help with, and I had to go through 3 or 4 email exchanges to report a bug that happened on Outreaches end.
What problems is the product solving and how is that benefiting you?
Creating automatic emails and next steps for our sales rep, as well as making it a one stop shop. They only need to use Outreach to to place calls and emails. THe outreach everywhere extention is a huge help when it works well.
Great Team!
What do you like best about the product?
I really like all of the people I have worked with. Our support team has been great.
What do you dislike about the product?
It is hard to say, we had a terrible implementation and now are dealing with the consequences. But as said, the support team has been great in helping us fix it.
What problems is the product solving and how is that benefiting you?
It is helping us with top of funnel activity and content library.
Best in Class
What do you like best about the product?
It is a best in class tool and have yet to encounter a better more effecient sales tool. The fact that they invented sequencing changed the sales game and my career forever. Its very intuitive and easy to use and has made my life as a sales person easier
What do you dislike about the product?
Its an addon product to the CRM. This feels intentional because if they add a CRM they will lose marketshare. In its current iteration, every CRM user is a customer but the product would be better if it wasnt an add on and had CRM capabilities. Sales people want less tools
What problems is the product solving and how is that benefiting you?
Outreach creates effeciencies in how I connect with my customers.
Market Development Manager
What do you like best about the product?
Outreach allows my team to work efficiently and effectively!
What do you dislike about the product?
Customer support - my AE has not been the most helpful or responsive.
What problems is the product solving and how is that benefiting you?
Solves the problem of reps doing manual email sends, and lack of documentation
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