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Outreach a holistic sales delivery platform
What do you like best about the product?
I like the connectivity that Outreach has with our CRM allowing the CRM to remain the source of truth and Outreach to be the source of action.
What do you dislike about the product?
I would like if Outreach was more adaptable to more customized instances of SFDC.
What problems is the product solving and how is that benefiting you?
Streamling our content delivery process through sequences.
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I am a new OutReach user, working with it for 4 months. The product is good but complex.
What do you like best about the product?
The technical support chat feature. The technicians manning chat are fantastic! Patient and very helpful. I seem to alwasy get a resolution and end up walking away with a better understanding of how to use the system.
What do you dislike about the product?
Having to click multiple times to get it to take an action.
What problems is the product solving and how is that benefiting you?
Messaging to leads, reporting, tracking and management of lead nuturing process.
Automate your sales group
What do you like best about the product?
The platform has made our team more efficent and nibble when prospecting and pull people through the sales process.
What do you dislike about the product?
None, the product has sold itself over the years
What problems is the product solving and how is that benefiting you?
We're integrating our outbound/inbound tasks and managing all prospecting with Outreach
Outreach review
What do you like best about the product?
Outreach has helped create more efficiency for our group to carry out our daily tasks and organize our information in our CRM.
What do you dislike about the product?
Only few times working through kinks, downtime, and trying to get timely support for few ticket items.
What problems is the product solving and how is that benefiting you?
Outreach helps create transparancy for our sales reps activties to be tracked in Salesforce.
Fantastic sales tool!
What do you like best about the product?
The ability to streamline all of my daily sales tasks, while being able to personalize the specific messaging.
What do you dislike about the product?
That it can't make cold calls for me. :)
What problems is the product solving and how is that benefiting you?
The core problem Outreach solves is being able to reach multiple people at one time.
unifying my sales stack
What do you like best about the product?
What I've found to be most helpful about Outreach is the holistic view of all of my pipeline generating activity. The analytics behind it and integration with my other sales stack.
What do you dislike about the product?
Just needing to learn more and be better enabled to take advantage of all of the capabilities
What problems is the product solving and how is that benefiting you?
Visibility into what's working with sequences
About to be customer that is all but 100% confident Outreach is best in class!!
What do you like best about the product?
AI, integrations, ease of use, one-stop shop, innovation, leadership, customer support, training, ease of implementation, and much more!!
What do you dislike about the product?
We have vetted Outreach for years and haven't pulled the trigger because of the texting platform or the lack thereof. They are so much better in this space we have to pull the
What problems is the product solving and how is that benefiting you?
Saves everyone in the sales team time and is absolutely “best in class” How doesn't it benefit us?!?
Best in market
What do you like best about the product?
Reporting capabilities compared to their competition. Much more robust and easier to build
What do you dislike about the product?
Can get pricey but you pay for what you get
What problems is the product solving and how is that benefiting you?
Building out a new renewal process and it's going very smoothly.
Outreach is making building an SDR Team from scratch easier
What do you like best about the product?
The automation and user experience make is easy to use and it is easy to scale everything using outreach. Customer service has gotten better and better.
What do you dislike about the product?
I would like more in depth elearning options for training, continued training tips and tricks,and onboarding. Short and task specific all in a library instead of searching the knowledge base.
What problems is the product solving and how is that benefiting you?
Consistency with sales processes, repeatable and scalable sale processes. We are able to build, test and see what works. Once we can see what works, we can sale easily.
Great ROI
What do you like best about the product?
Ease of use , reporting, support . OUr account manager Tony Phong is great.
What do you dislike about the product?
Sync with Dynamics, training videos for reps and mgrs are low. in #
What problems is the product solving and how is that benefiting you?
Multi touch cadence use.
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