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Very useful Sales tool
What do you like best about the product?
The integration with our CRM and Calling tool. The UI is easy to use and navigate. It's a helpful tool to keep my team on track with their tasks and prospect relationship management. Helpful and attentatie customer support and robust Knowledge Base.
What do you dislike about the product?
I do wish there was a way to de-dupe and merge records.
What problems is the product solving and how is that benefiting you?
It is giving visbility into what our Sales team is doing with activities, sequences, messaging and engagement. It helps them keep on track with consistent outreach and communication and helps us manage our prospects and their journey.
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Dependable dialer and cadence tool
What do you like best about the product?
Mostly functional and as-advertised. Intuitive for end-users and admins alike.
What do you dislike about the product?
No support for the Salesforce Integration User license type. Needs a full Salesforce user for an integration user.
What problems is the product solving and how is that benefiting you?
Provides a cadence tool with auto-entry criteria and a built in dialer, allowing our sales team to engage with high volumes of leads.
Inshort a fancy Microsoft Excel
What do you like best about the product?
Its UI. Its so easy to use and convinient that anyone can get a knack of it quickly. It has loads of features which are very useful in day to day activities. It is a primary part of our daily workflow. and workes well with other tools like zoominfo.
What do you dislike about the product?
Sometimes its overwhelming as it has lots of features.
What problems is the product solving and how is that benefiting you?
It is a great tool to create a professional company database. We have all the details of Target addresible markets and can easily reach out to them via email sequences and calls. It helps a lot in prospecting and creating lead profiles.
My experience with Outreach has been positive, thanks to its user-friendly interface
What do you like best about the product?
Undoubtedly, Outreach has brought about a significant transformation in the way we handle lead management tasks. One of the standout aspects of Outreach is its remarkably user-friendly interface, which makes managing leads much more straightforward. The feature I find most valuable is the email automation, which has effectively streamlined our workflow by saving us a substantial amount of time that was previously spent on customer follow-ups, tracking, and analytics.
What truly sets Outreach apart is its commitment to customer satisfaction. The onboarding process is crystal clear and well-structured, making it easy for users to get up to speed with the platform. Additionally, the comprehensive documentation provided by Outreach is a valuable resource for users looking to explore all the capabilities of the software.
Perhaps one of the most outstanding aspects of Outreach is its exceptional customer support. In my experience, I've had the need to open a couple of support tickets, and I was pleasantly surprised by the incredibly fast response time. This level of support demonstrates Outreach's dedication to ensuring that its users have a smooth and trouble-free experience with their product.
What truly sets Outreach apart is its commitment to customer satisfaction. The onboarding process is crystal clear and well-structured, making it easy for users to get up to speed with the platform. Additionally, the comprehensive documentation provided by Outreach is a valuable resource for users looking to explore all the capabilities of the software.
Perhaps one of the most outstanding aspects of Outreach is its exceptional customer support. In my experience, I've had the need to open a couple of support tickets, and I was pleasantly surprised by the incredibly fast response time. This level of support demonstrates Outreach's dedication to ensuring that its users have a smooth and trouble-free experience with their product.
What do you dislike about the product?
While Outreach undeniably offers several valuable features for lead management, there are still things to improve. I liked better the old reporting dashboard. This dashboard had a more user-friendly interface and offered a more intuitive experience in terms of accessing and interpreting data. However, the newer reporting dashboard could benefit from enhancements to make it as user-friendly and effective as its predecessor. Overall, while Outreach has its strengths, it's essential to continually refine and update its features to meet the evolving needs and expectations of its users.
What problems is the product solving and how is that benefiting you?
Outreach is addressing our lead management challenges by providing a user-friendly interface and efficient email automation. This has significantly improved our workflow and saved us time on customer follow-ups and analytics.
Outreach, Easy to Config and Usability
What do you like best about the product?
I like that outreach is pretty easy to configure and setup. They have great documentation that's easy to follow and their support is amazing. If you have teams that manage Outreach and share the admin responsibility, I highly recommend the technical consultative services. Everything for the most part is pretty easy to troubleshoot when issues come up.
What do you dislike about the product?
I don't like that Outreach doesn't have an actual sandbox environment. Since every email is unique this makes it difficult to use a sandbox, especially if you have multiple SFDC environments. Also, Outreach has their merge & delete feature but Outreach can create duplicate prospects and the cleanup is wonky and isn't ideal. It would be nice if they had their own merge feature similar to Salesforce. Outreach does not handle situations where a prospect can be in multiple sequences at a time, this is not ideal for any reporting. Also, their API for connecting to a BI tool is not comprehensive. The raw data is horrible to parse through, it's like they want you to only report from within the tool, but a lot of their metrics don't explain or allow you to drill in further.
What problems is the product solving and how is that benefiting you?
Outreach streamlines and optimizes our sales team's workflows. The sequences make it easy to manage their populations and their pipelines.
Outreach = An Essential Sales Tool
What do you like best about the product?
The best thing about Outreach is that it offers a very high level of fine tuning toward our sales process while remaining user friendly for both admins and end-users.
What do you dislike about the product?
Sometimes the platform can be slow, and the knowledge base for self-help tech support can be out of date/unhelpful.
What problems is the product solving and how is that benefiting you?
Helps us make lots of calls, track all activity, forecasting, etc. Simply, everything in our sales cycle is postiviely impacted by Outreach.
Better than Salesloft
What do you like best about the product?
Outreach makes it easy to import, track, and collaborate. I find it seamless to update prospects information, get them into sequences, and get support if needed.
What do you dislike about the product?
The only con is that when it is first enabled it is very daunting. There are lots of settings and nuances that- if done incorrectly- can be troublesome. But once you get the hang of the platform and learn what to keep an eye on.
What problems is the product solving and how is that benefiting you?
The ins and outs of being an SDR is seamless with Outreach.
Outreach review
What do you like best about the product?
It is easy to use- I am able to create templates and sequences and contact leads.
What do you dislike about the product?
The integration with hubspot is not great- but I believe hubspot created it. You are supposed to be able to filter what leads get exported to outreach but the filters do not work. It also does not update well from hubspot to outreach (but again, I believe it was a hubspot problem).
I also wish you could see the company associated with a lead on the prospects page- If I am contacting quite a few people at once, I would like to make sure I am not contacting everyone from one company. --- Outreach did say they are making a ticket to consider this as a feature in the future.
I also wish you could see the company associated with a lead on the prospects page- If I am contacting quite a few people at once, I would like to make sure I am not contacting everyone from one company. --- Outreach did say they are making a ticket to consider this as a feature in the future.
What problems is the product solving and how is that benefiting you?
To be able to track and send mass emails to prospects
Support was Easy
What do you like best about the product?
It is easy to use and the integration with Zoom and Google Mail and Google Calendar is simple. I like that the recordings are automatically posted. I had to contact Customer support sent them a note on line and they got back to me very fast and issue was resolved that day!
What do you dislike about the product?
There is nothing I dislike about the pro
What problems is the product solving and how is that benefiting you?
I like that we can record presentations and watch them it is very helpful
Outreach - The most productive sales outreach platform
What do you like best about the product?
Outreach has its way of leveraging sales sequences and aligning tasks respectful of it. It can be easily integrated with Google Workspace, ZoomInfo, and other communication tools. Each task in Outreach has to be given a mandatory disposition that helps easy follow-ups and data capture
What do you dislike about the product?
Duplication of leads is one major drawback I had seen so far
What problems is the product solving and how is that benefiting you?
Outreach is one of the best tools for Outbound prospecting. It's easy to keep track of data and engagement with the prospects. Also the transparency of the system helps us learn from fellow users and analyze team and personal analytical reports
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