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External reviews

3,386 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Sairam K.

Best CRM for Outbound Sales!

  • October 16, 2023
  • Review provided by G2

What do you like best about the product?
- amazing UI
- The features are amazing
- There's nothing better for a sales person than the sequences you can create on Outreach
- I use it on a daily basis, and haven't seen any bugs or downtime.
- It has a great integration with Zoominfo, which is a great addition as I use both tools extensively.
What do you dislike about the product?
- Although the UI is great, it takes a while to get used to it. I felt like the UI was not as intuitive as I would've liked it to be.
What problems is the product solving and how is that benefiting you?
It is a system where I track all my leads, and reach out to them. I prospect leads, add them to Outreach, and start my sales cycle.
I am able to track my mail and call metrics.
I use Outreach to track the mail opens and clicks as well.
This tool helps me handle my entire sales cycle, from the start, till I close the deal.


    Mikayla K.

complex but there are some great features

  • October 13, 2023
  • Review verified by G2

What do you like best about the product?
I like that there are many automated and built in features
What do you dislike about the product?
things seem to get lost in the application, not sure if thats user error but its complex to learn.
What problems is the product solving and how is that benefiting you?
easy to complete daily taks and seems to me informative with each prospect call card.


    Computer Software

Not Robust, worse than Salesloft

  • October 12, 2023
  • Review verified by G2

What do you like best about the product?
I like to colors and some of the reporting.
What do you dislike about the product?
"sequence" building is so basic, and terrible to use. Simply managing where a prospect is in a sequence is a 3-5 step process. In and out of so many tabs. Google extension is annoying. Everything takes twice as long (IF you can even do it) than SalesLoft.
What problems is the product solving and how is that benefiting you?
Helping keep track of prospects


    Ekeze E.

This has defined my sales process. It's essentially my blueprint for my sales success.

  • October 12, 2023
  • Review verified by G2

What do you like best about the product?
I like the integration across all the platforms that I use on a daily basis to be successful.
What do you dislike about the product?
Honestly, this product is very clean. Hopefully, in the future, it will take over my Outlook, allowing me to send and receive messages (email/text) and handle my calendar events from a native application on my desktop (vs web-based).
What problems is the product solving and how is that benefiting you?
It takes the guess work out of my sales cadence.


    Computer Software

Phenomenal Interface

  • October 10, 2023
  • Review provided by G2

What do you like best about the product?
The layout and integration are by far the highlights for Outreach. I love that once integrated with other software that we use it works seamlessly and provides valuable information back in terms of account activity.
What do you dislike about the product?
Having your email inbox in the system would be a nice touch rather than just the outbox.
What problems is the product solving and how is that benefiting you?
Allowing us to see engagement with our business communications and providing fantastic success plans that our customers can interact with also.


    Luca M.

Great tool for Outreach

  • October 06, 2023
  • Review provided by G2

What do you like best about the product?
It automates sooo much! Really helpful for daily SDR work.
What do you dislike about the product?
There are still some features that could be added, I raised them with support and hope they will be put on the roadmap.
What problems is the product solving and how is that benefiting you?
It frees so much time by automating many tasks.


    Apparel & Fashion

Puppies and amazing swag!! Great way to connect!

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
Metting amazing people and connecting! This has been sucha great experience!
What do you dislike about the product?
Nothing I can think of! This has been such an amazing experience and I will be back!
What problems is the product solving and how is that benefiting you?
Learning more about digital enagement


    Consumer Goods

Loved every second! My sponge is full!

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
Networking and meeting so many new people. Loved the conference!
What do you dislike about the product?
I can't think of anything! I had a wonderful time
What problems is the product solving and how is that benefiting you?
Tracking my team's emails


    Doug B.

So impressive

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
It has everything. The weak links that we are trying to fix are solved with Outreach. From sequnece reporting to AI suggestions to Kaia. I'm blown away.
What do you dislike about the product?
No texting. We NEED texting for our industry.
What problems is the product solving and how is that benefiting you?
Reporting


    Melanie L.

Outreach

  • October 05, 2023
  • Review provided by G2

What do you like best about the product?
The ability to see anything and everything I want at a glance by user or by team.
What do you dislike about the product?
Working on sourting prospects when not in a account
What problems is the product solving and how is that benefiting you?
Helps me keep track of my team. What they are doing, what is working and where they need to improve.