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Director, Business Development
What do you like best about the product?
The UI, documenation and support are spot on.
What do you dislike about the product?
It is sometimes difficult to figure out why things are not synching. But, once you get support involved, the solution is soon at hand.
What problems is the product solving and how is that benefiting you?
Steamlining and accelerating the process of reaching out to large numbers of leads at scale, and the ability to highly personalize leads that are higher priority.
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Great technical support received
What do you like best about the product?
I love that Outreach acts as my personal assistant giving me a list of tasks to do each day
What do you dislike about the product?
So far, I can't see any thing I dislike about Outreach
What problems is the product solving and how is that benefiting you?
Outreach allows me to be organised and never miss the correct time to contact a prospect
Use this daily for new business outreach
What do you like best about the product?
Ability to create, save, and share sequences, templates + snippets. Also the reportings on views replies opens and such.
What do you dislike about the product?
Outages occassionally but have used the tool at a few companies its fine
What problems is the product solving and how is that benefiting you?
Volume of outbounding
Outreach is the best sales engagement platform
What do you like best about the product?
As a BDR, everything I need to be successful when prospecting is available to me through Outreach. From past opp history, call recording, tagging across multiple data points, and integrations, Outreach is hands down thee best platform out there. There are a number of features that enable everyone from BDRS, AE, and marketing to do their job effectively.
What do you dislike about the product?
Nothing, this platform is the absolute best! Nothing matches the intuitive, easy to use and effective tool.
What problems is the product solving and how is that benefiting you?
Outreach solves the problem of having to invest in multiple technologies to achieve successful prospecting. By having one solution that I can access several data points, coaching, gain intelligence and performance activity, I'm able to cut down my time of researching across the tech stack for information and focus more time on prospecting and pipeline
A high End Outreach Software That Delivers the Bang for its Buck
What do you like best about the product?
The standout feature of Outreach is its robust automation of sales engagement processes. This can significantly streamline workflows, allowing sales teams to focus more on actual selling rather than the administrative tasks. The platform's ability to organize and prioritize tasks ensures that sales reps follow up with leads and opportunities at the most opportune times. Additionally, its analytics and reporting capabilities provide valuable insights into sales activities, helping to refine strategies and improve performance over time.
What do you dislike about the product?
Some users might find that Outreach has a steep learning curve due to its extensive features and functionalities. This can lead to a longer onboarding process for sales teams. Additionally, the software can be quite complex, which might be overwhelming for smaller teams or businesses that do not require such a high level of sales automation. There have also been mentions of occasional glitches and the need for more intuitive integrations with other CRM platforms to streamline data syncing and usability. It is also on the pricier end of softwares.
What problems is the product solving and how is that benefiting you?
While using the software, it was beneficial in making the sales outreach process much easier. It is very useful in automating the whole propsecting process and intrgrates very nicely with the Salesforce CRM. It is also very easy and intuitive to use, making sequences is a very straightforward process and doesn't require too many efforts.
Very useful Sales tool
What do you like best about the product?
The integration with our CRM and Calling tool. The UI is easy to use and navigate. It's a helpful tool to keep my team on track with their tasks and prospect relationship management. Helpful and attentatie customer support and robust Knowledge Base.
What do you dislike about the product?
I do wish there was a way to de-dupe and merge records.
What problems is the product solving and how is that benefiting you?
It is giving visbility into what our Sales team is doing with activities, sequences, messaging and engagement. It helps them keep on track with consistent outreach and communication and helps us manage our prospects and their journey.
Dependable dialer and cadence tool
What do you like best about the product?
Mostly functional and as-advertised. Intuitive for end-users and admins alike.
What do you dislike about the product?
No support for the Salesforce Integration User license type. Needs a full Salesforce user for an integration user.
What problems is the product solving and how is that benefiting you?
Provides a cadence tool with auto-entry criteria and a built in dialer, allowing our sales team to engage with high volumes of leads.
Inshort a fancy Microsoft Excel
What do you like best about the product?
Its UI. Its so easy to use and convinient that anyone can get a knack of it quickly. It has loads of features which are very useful in day to day activities. It is a primary part of our daily workflow. and workes well with other tools like zoominfo.
What do you dislike about the product?
Sometimes its overwhelming as it has lots of features.
What problems is the product solving and how is that benefiting you?
It is a great tool to create a professional company database. We have all the details of Target addresible markets and can easily reach out to them via email sequences and calls. It helps a lot in prospecting and creating lead profiles.
My experience with Outreach has been positive, thanks to its user-friendly interface
What do you like best about the product?
Undoubtedly, Outreach has brought about a significant transformation in the way we handle lead management tasks. One of the standout aspects of Outreach is its remarkably user-friendly interface, which makes managing leads much more straightforward. The feature I find most valuable is the email automation, which has effectively streamlined our workflow by saving us a substantial amount of time that was previously spent on customer follow-ups, tracking, and analytics.
What truly sets Outreach apart is its commitment to customer satisfaction. The onboarding process is crystal clear and well-structured, making it easy for users to get up to speed with the platform. Additionally, the comprehensive documentation provided by Outreach is a valuable resource for users looking to explore all the capabilities of the software.
Perhaps one of the most outstanding aspects of Outreach is its exceptional customer support. In my experience, I've had the need to open a couple of support tickets, and I was pleasantly surprised by the incredibly fast response time. This level of support demonstrates Outreach's dedication to ensuring that its users have a smooth and trouble-free experience with their product.
What truly sets Outreach apart is its commitment to customer satisfaction. The onboarding process is crystal clear and well-structured, making it easy for users to get up to speed with the platform. Additionally, the comprehensive documentation provided by Outreach is a valuable resource for users looking to explore all the capabilities of the software.
Perhaps one of the most outstanding aspects of Outreach is its exceptional customer support. In my experience, I've had the need to open a couple of support tickets, and I was pleasantly surprised by the incredibly fast response time. This level of support demonstrates Outreach's dedication to ensuring that its users have a smooth and trouble-free experience with their product.
What do you dislike about the product?
While Outreach undeniably offers several valuable features for lead management, there are still things to improve. I liked better the old reporting dashboard. This dashboard had a more user-friendly interface and offered a more intuitive experience in terms of accessing and interpreting data. However, the newer reporting dashboard could benefit from enhancements to make it as user-friendly and effective as its predecessor. Overall, while Outreach has its strengths, it's essential to continually refine and update its features to meet the evolving needs and expectations of its users.
What problems is the product solving and how is that benefiting you?
Outreach is addressing our lead management challenges by providing a user-friendly interface and efficient email automation. This has significantly improved our workflow and saved us time on customer follow-ups and analytics.
Outreach, Easy to Config and Usability
What do you like best about the product?
I like that outreach is pretty easy to configure and setup. They have great documentation that's easy to follow and their support is amazing. If you have teams that manage Outreach and share the admin responsibility, I highly recommend the technical consultative services. Everything for the most part is pretty easy to troubleshoot when issues come up.
What do you dislike about the product?
I don't like that Outreach doesn't have an actual sandbox environment. Since every email is unique this makes it difficult to use a sandbox, especially if you have multiple SFDC environments. Also, Outreach has their merge & delete feature but Outreach can create duplicate prospects and the cleanup is wonky and isn't ideal. It would be nice if they had their own merge feature similar to Salesforce. Outreach does not handle situations where a prospect can be in multiple sequences at a time, this is not ideal for any reporting. Also, their API for connecting to a BI tool is not comprehensive. The raw data is horrible to parse through, it's like they want you to only report from within the tool, but a lot of their metrics don't explain or allow you to drill in further.
What problems is the product solving and how is that benefiting you?
Outreach streamlines and optimizes our sales team's workflows. The sequences make it easy to manage their populations and their pipelines.
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