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External reviews

3,411 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Kaitlyn G.

Outreach Simplifies Contacting Prospects

  • February 12, 2025
  • Review verified by G2

What do you like best about the product?
I like being able to track when my prospects open my email/number of opens, and creating sequences within the same platform. Very easy to use, I use it daily in my role as an SDR.
What do you dislike about the product?
I have yet to come across anything I dislike about Outreach.
What problems is the product solving and how is that benefiting you?
Specifically tracking sales outreach metrics and performance of individuals.


    Sydnee E.

Great for Sales outreach

  • January 28, 2025
  • Review verified by G2

What do you like best about the product?
How easy it is to stay organized and get all outreach done in a timely manner
What do you dislike about the product?
Adding contacts can sometimes take awhile to be in the system
What problems is the product solving and how is that benefiting you?
getting alll outreach done in one platforom and easy to navigate


    Lakshmi J.

USER FRIENDLY

  • January 23, 2025
  • Review provided by G2

What do you like best about the product?
Very user friendly tool, easy to navigate and self start
What do you dislike about the product?
certain difficulties in bulid integrations
What problems is the product solving and how is that benefiting you?
email tracking , automated sequences


    Jordan L.

Makes Dialing and note tracking so much easier

  • January 17, 2025
  • Review verified by G2

What do you like best about the product?
Being able to easily organize prospects into tags and call tasks. I use every day.
What do you dislike about the product?
SOmetimes it is difficult to filter in outreach
What problems is the product solving and how is that benefiting you?
Easily know who and when prsoepcts open my emails and gives me clear data to call and communicate with prospects.


    Information Technology and Services

Long-Time User, Big-Time Fan

  • January 16, 2025
  • Review provided by G2

What do you like best about the product?
I like its ease of use. Since I started using it, it has been straight forward as far as use and implementation. I use it daily and appreciate how easy it is to integrate with other tools as well. I use many features to generate interest in my company.
What do you dislike about the product?
I do not like that the reports take an extended time to update.
What problems is the product solving and how is that benefiting you?
It solves the need to have continued outreach to prospective clients.


    Jinon S.

Outreach is user friendly and easy to use!

  • January 08, 2025
  • Review verified by G2

What do you like best about the product?
Easy to use and user friendly. Outreach helps me to stay on top of important matters.
What do you dislike about the product?
When I complete a task there is no possibility to schedule another task with the same lead. It will move immediatly to the next contact.
What problems is the product solving and how is that benefiting you?
Sales outreach to potential customers.


    Financial Services

Gets the job done but is terrible when it comes to exporting

  • January 06, 2025
  • Review verified by G2

What do you like best about the product?
I use it everyday as a salesperson. It get the job done. I think the UI is cleaner that Salesloft but apollo is a bit better. Customer support is passable.
What do you dislike about the product?
I've used apollo.io and salesloft before and this has got to be the worst software when it comes to importing contacts from Salesforce. I've lost hours of my life doing this extremely simple task. A task that is a no brainer on other platforms I've used.

This drawback more than cancels out all of the positives.
What problems is the product solving and how is that benefiting you?
For making calls and scheduling emails


    Edgar A.

Experience with Outreach

  • December 05, 2024
  • Review verified by G2

What do you like best about the product?
variety of ways to manage leads, such as adding sequences, sending direct emails and meeting invites, follow up reminders, all the necessary basics.
What do you dislike about the product?
some of the menus such as on the sequence, the primary home page where your sequence show
What problems is the product solving and how is that benefiting you?
helping me cut time on generating emails and follow ups, with their new AI addition


    Information Technology and Services

Clean design

  • December 05, 2024
  • Review provided by G2

What do you like best about the product?
The user interface of Outreach is far superior than competitors on the market. It works great with Salesforce and has great deliverability.
What do you dislike about the product?
It could use more customization around reporting and it would be nice to be able to have multiple mailboxes. Lacks some features that newer platforms have incorporated.
What problems is the product solving and how is that benefiting you?
Outreach made prospecting simple and allowed us to stay up to date on account management


    Hospital & Health Care

Makes using SalesForce WAY easier

  • December 03, 2024
  • Review verified by G2

What do you like best about the product?
I like the ability to call/text/email through Outreach in a much more simple UI. Being able to quickly access recording of teammates is helpful
What do you dislike about the product?
I wish that I could more easily log call notes during the call and that it would keep up with my typing speed. Sometimes it lags.
What problems is the product solving and how is that benefiting you?
Outreach makes using Salesforce easier for our team and makes call coaching and deal follow up much easier.