Twilio SendGrid Email
Twilio SendGridExternal reviews
343 reviews
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SendGrid does what it should!
What do you like best about the product?
It has good UX/UI and I like following the progress of the mailings
What do you dislike about the product?
Sadly, we switched to another email company.
What problems is the product solving and how is that benefiting you?
Tracking the email opens and clicks in important as well as the unsubscribes. Everythign seems to work as it should!
Most user-friendly free email API
What do you like best about the product?
It simplified testing email functionality for my apps in a way I had never seen before.
What do you dislike about the product?
Haven't really run into any roadblocks yet. I have not used the platform long enough, though.
What problems is the product solving and how is that benefiting you?
Testing email functionality for an app that is not production ready.
Good Email system for startup
What do you like best about the product?
Sendgrid is not hard to learn, not for marketeers, nor for programmers. If you do not know yet how your email activities will evolve, and have a few programmers near, Sendgrid can be really the flexible tool you need. And the support of sendgrid is really good.
What do you dislike about the product?
Once you get in a more advanced state as a marketer, you will hit some limits in the system. (but again, with some programmers near you, you can solve most of those limits).
What problems is the product solving and how is that benefiting you?
We use the email API for all transactional mailing and automated campaign mails.
Solid tool to send many emails from our database
What do you like best about the product?
We send thousands of emails a day and we've found SendGrid to be very reliable. The out of the box dashboard is solid to make sure things are going out properly.
What do you dislike about the product?
I wish we could see more than 3 days of history of emailing a client without having to pay extra which is currently required to see back 30 days.
What problems is the product solving and how is that benefiting you?
We need to send thousands of emails a day to our users and SendGrid makes that possible.
Reliability in email
What do you like best about the product?
My website sends a fair bit of email to customers related to services that they are getting from me--confirmations, reminders, cancellations. It is essential that they receive these emails and I have found that my messages ALWAYS get through. I never hear from customers that my email goes to the spam folder. It is delivered and I value that highly. I also really value the open tracking and click tracking that Sendgrid provides as it better enables me to see that customers are actually getting and engaging with my messages. I found out about Sendgrid through my use of Microsoft Azure and while I don't use Azure anymore, I have stuck with Sendgrid.
What do you dislike about the product?
Sometimes I need to be able to track emails from a while back and I have not found a way to get access to a full history of sent emails and whether they have been opened.
What problems is the product solving and how is that benefiting you?
I do not use the Email API. My connnection to SendGrid is via SMTP.
I would recommend to use Sendgrid
What do you like best about the product?
We are b2b platform for igaming and support our customers also by sending CRM email messages to end users. Sendgrid fits the best for this purpose because of possibility to white label senders
What do you dislike about the product?
Really annoying the stats report. I can't see it in one display by horizontal and need to scroll it all the time and I have no option to customize it somehow. Also, mailbox providers deliverability report is not useful, would be much better to see top10 mailboxes at the report.
What problems is the product solving and how is that benefiting you?
Very good deliverability even for our industry.
Fast and problem solving support
White label option
Fast and problem solving support
White label option
Simple and powerful
What do you like best about the product?
API functionality, ease of use, powerful insights into metrics.
What do you dislike about the product?
That we don't use all the features available like campaigns, etc. At some point in the future, we may expand and use some of the options available to jazz up purely marketing emails.
What problems is the product solving and how is that benefiting you?
A controlled source of sending rate sheets, etc as marketing emails.
Reliable and Scalable Marketing and Transactional email capabilities
What do you like best about the product?
All-in one transactional and marketing email solution that appeals to both developers and marketers. Easy to integrate API triggers into external sites / apps and also easy to integrate with 3rd party marketing stack providers. Full suite of solutions from managing marketing lists to creating campaigns or transactional triggers. Category-based transactional reporting gives me lots of flexibility in how to roll up /aggregate reporting data. Robust activity exports out to other marketing stack tools for open / click / send based segments.
What do you dislike about the product?
I would like to see reporting developed out even further. e.g. more robust report data export options, more ways to slice and dice and analyze reporting data from the UI.
What problems is the product solving and how is that benefiting you?
Integrating a multi-layer marketing stack that leverages disparate data sources and tools to create a unified and robust customer communications and marketing platform. Great value for cost.
Recommendations to others considering the product:
Consider how your data is managed, overlay your internal processes for setting up, creating and measuring campaigns. Consider taking in the SendGrid open / click export data as it is valuable to have and use in ways that you can't always do within the campaign UI. Think about how your programs divide up between marketing and transactional and which platform you will mail from. For example, I manage all our data in Simon Data and use SendGrid's transactional platform for both marketing and transactional emails but I have dedicated IPs for each message type.
Best Marketing Tool we have used
What do you like best about the product?
Love the easy integration via API and the reporting system. Love the support center which helps us solve any issues we face.
What do you dislike about the product?
Looking forward to more retention of emails sent on the basic plan.
What problems is the product solving and how is that benefiting you?
Transactional Emails and Newsletters
Recommendations to others considering the product:
One of the easiest API integrations we have used.
Sendgrid works for our email workflow
What do you like best about the product?
Their API is simple and well documented.
What do you dislike about the product?
DNS whitelabelling could be more robust.
What problems is the product solving and how is that benefiting you?
Email delivery for 3rd party customers. It's been transparent enough to solve out needs.
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