Twilio SendGrid Email
Twilio SendGridExternal reviews
343 reviews
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Tops for delivery
What do you like best about the product?
Top notch in boxing, great API. Put it in front of your in house email solution and you'll be on par with the pros.
What do you dislike about the product?
Built in campaign management is only adequate. Mostly a good solution for integrations.
What problems is the product solving and how is that benefiting you?
I've relied on send grid to act as an MTA for marketing websites (Kentico and SiteCore) so that we can reliably inbox messages.
Simple and powerful but quite expensive and only 99.9% reliable
What do you like best about the product?
Easy to use. There's simple libraries or you can use SMTP.
What do you dislike about the product?
Not entirely reliable. I've had them stop valid deployments because of concerns around spam; I've had: multiple instances where their engine slows to a crawl for unknown reasons before speeding up again; complaints that links don't work (link tracking server occasionally down for a few seconds); no emails deployed for a period of six hours.
I use Sendgrid instead of SES or my own server because it is supposed to be rock-solid. It's just not quite good enough.
I use Sendgrid instead of SES or my own server because it is supposed to be rock-solid. It's just not quite good enough.
What problems is the product solving and how is that benefiting you?
Reliably deploying emails on behalf of our clients. We developed a smart customer messaging engine (CME) and have a lot of experience around marketing journeys and maintaining customer conversations, but we wanted to stay away from operational delivery. Using a third party for delivery means we do not need to develop the reliable infrastructure needed in operational management.
Recommendations to others considering the product:
Sendgrid is heading towards ease of use rather than volume. For people looking to get say 100k emails out a month quickly and easily it is ideal. For people sending millions of emails a month you are probably better looking elsewhere.
SendGrid - easy, reliable email automation
What do you like best about the product?
SendGrid is a reliable software to send and automate email marketing.
What do you dislike about the product?
I've noticed that the custom email editor tends to lag quite often.
What problems is the product solving and how is that benefiting you?
Sending and automating emails to our customers.
Easy to use
What do you like best about the product?
Simplicity, and pricing plans. The basic service does the job very well.
What do you dislike about the product?
I have no complaints. I have no complaints. I really have nothing bad to say, sorry.
What problems is the product solving and how is that benefiting you?
Sending email from our website and web apps.
Great Email Serive
What do you like best about the product?
I used SendGrid for quite a few different projects. All the way from sending millions of emails a month to the free plan for some small transnational projects. The best part? The service is exactly the same no matter how big or small.
What do you dislike about the product?
The admin was previously much easier to use. An update a year or so ago made it more 'modern.' Though it really hid some every day functionality. I've had to go into live chat to ask a rep where some settings have moved.
What problems is the product solving and how is that benefiting you?
Getting emails into the inbox. It does it!
Good free SMTP server for low-use solutions
What do you like best about the product?
What I've always liked about SendGrid is how it takes the complexity of SMTP servers and abstracts that away so I don't need to worry about it. It can be quite complicated to setup your own SMTP servers and this is a great solution. The time we've saved has been substantial. I also like the flexibility to use the API version as well.
What do you dislike about the product?
I wish that the limitations for the free account were a little higher, as we have a number of low-use websites using the same SendGrid account and we are reaching our limit faster than I excepted.
What problems is the product solving and how is that benefiting you?
We use SendGrid to deliver notification emails from various systems and websites. We have saved countless hours by using SendGrid instead of setting up our own SMTP servers.
Recommendations to others considering the product:
I would say, for low-use applications, this is a great solution for a simple SMTP server.
Our go-to solution for automated email
What do you like best about the product?
The API is quite simple to use and there are a lot of tools that can integrate with Sendgrid
What do you dislike about the product?
The logs about your email sending history could be more detailed
What problems is the product solving and how is that benefiting you?
Our business problem is to replace manual sending of email based on customers events by API-triggered emails
Recommendations to others considering the product:
Make sure to optimize your emails for delivery and optimal compatibility with the most-used webmail solutions
Effort of in-house solution vs the flexibility and learning of SG is marginal
What do you like best about the product?
The prebuilt templates really speed up the time required to get something working and compatible on multiple device screens and platforms. The drag and drop interfaces lets our business or marketing people work on the designs and content without much intervention from the development team.
What do you dislike about the product?
The prebuilt templates, while having their inherent advantages, are rather rigid in what can be done for customisation and the drag and drop wysiwyg editor is somewhat difficult to use. The pricing isn't reflective of the minimal value that the overall platform provides.
What problems is the product solving and how is that benefiting you?
Our web application periodically sends out transactional emails for events and actions by the user. SG allows use to get quickly setup.
Recommendations to others considering the product:
If you're contemplating on building an in-house email system, go for it. The capital of the initial setup is minimal compared to the value of what SG offers.
Saddened I didn't try this earlier
What do you like best about the product?
I really enjoy the poiwer of sendgrid. We converted from mandrill, and have been nothing short of ecstatic. We custom brand the sending domain and user interface. The API is excellent, and a drop in replacement with excellent documentation. The tracking and stats facilities are excellent, and more powerful than we can imagine. We have several user identities with varied levels of access to the service.
What do you dislike about the product?
The main sendgrid website is a little hard to navigate, but this isnt an issue with the app itself.
What problems is the product solving and how is that benefiting you?
We use this for our transactional emails, and have realized that sendgrid provides powerful tools for analysis of delivery of transactional and marketing emails. The unsubscribe feature is excellent, and ensures we remain CAN-SPAM compliant.
Recommendations to others considering the product:
SendGrid is the answer for transactional emails. Don't even bother looking elsewhere.
Non-responsive, does not answer the question, no explanation whatsoever
What do you like best about the product?
The UI looks great and the way the service/API is set up seems very easy to use.
What do you dislike about the product?
Horrible, horrible customer service. Sent an email out to support in response to an "Account provisioning failed" email (which, despite what they claim on their support page, has absolutely zero explanation of why it failed and what to do next) to ask about how to proceed with the account verification/provisioning. Days passed and no response. I next opened a ticket directly in their customer support portal asking, specifically, what are the next steps for verification and why was my account not provisioned? Their response?
"Hi there,
Thanks for your reply. The SaaS that we use for vetting new accounts does not provide us with much granular information in terms of why an account was failed. All I can tell you is that it has something to do with the dedicated shared IP address, but unfortunately I can't see any more detail then that.
Best of luck to you in your future endeavors, and I apologize for the inconvenience.
Kindly,
Erika"
So what the hell does that mean? Sure, fine, you don't know why, but you didn't answer my main question: what are the next steps I can take from here?
At the end, I had to ask again, before they finally told me that in actuality, "Your account cannot be provisioned at this time" actually translates to "Your account will never and can never be opened/provisioned. Look elsewhere."
If we can't use the service that's fine, but why is getting a straight answer from them so hard? Their customer support seems very shifty and evasive. It's probably for the best that we won't be using them.
"Hi there,
Thanks for your reply. The SaaS that we use for vetting new accounts does not provide us with much granular information in terms of why an account was failed. All I can tell you is that it has something to do with the dedicated shared IP address, but unfortunately I can't see any more detail then that.
Best of luck to you in your future endeavors, and I apologize for the inconvenience.
Kindly,
Erika"
So what the hell does that mean? Sure, fine, you don't know why, but you didn't answer my main question: what are the next steps I can take from here?
At the end, I had to ask again, before they finally told me that in actuality, "Your account cannot be provisioned at this time" actually translates to "Your account will never and can never be opened/provisioned. Look elsewhere."
If we can't use the service that's fine, but why is getting a straight answer from them so hard? Their customer support seems very shifty and evasive. It's probably for the best that we won't be using them.
What problems is the product solving and how is that benefiting you?
We were going to use them for transactional email (e.g. order confirmation, order receipts, shipping notifications, etc). No benefits though. We'll be using Amazon SES instead.
Recommendations to others considering the product:
Customer support is shifty as hell.
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