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Twilio SendGrid Email

Twilio SendGrid

Reviews from AWS customer

7 AWS reviews

External reviews

343 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Lark I.

Great if you are worried about deliverability.

  • January 18, 2018
  • Review provided by G2

What do you like best about the product?
I've used Sendgrid for both marketing and transaction emails. It's less user friendly than other options but it's reliable and I trust their consistency with delivery. If anyone is having issues email delivery I always recommend Sendgrid for an easy solution to remove their headache. It's api means makes integration easy. It's very reasonably priced and would be great for smaller businesses with low budgets if they have a team to get it set up.
What do you dislike about the product?
It's not as user friendly as newsletter programs so I usually only recommend it to larger business or techy teams. The other occasion where I recommend them is if someone has repeatedly had issues with delivery because I think this is where Sendgrid shines. There is a larger setup barrier but this is generally worth it because all this setup means better reliability for your messages and campaigns.
What problems is the product solving and how is that benefiting you?
Email delivery problems! It also has great email marketing features that add confidence that your campaign will be delivered but it's not very user friendly as other newsletter programs.


    Peter L.

A robust transactional email provider

  • January 18, 2018
  • Review provided by G2

What do you like best about the product?
Sendgrid has become my default mechanism for sending emails from applications. Rather than deal with the uncertainties of having an SMTP server available, and the headaches of network issues, its great to be able to configure my applications to just send this off to a service that does it all for me.
What do you dislike about the product?
It can be difficult to really get the answers you need when you need them with send grid because their UI has so much available to it. This is both a blessing and a curse. I am still getting a feel on my own for how to manage my processes better and take full advantage of what they have to offer.
What problems is the product solving and how is that benefiting you?
I use Send Grid to send all my emails from my applications. Even those third party apps I setup that require an SMTP server, I can give them the credentials for a SendGrid SMTP. My own APIs make full use of the API. And while I use MailChimp currently for my email marketing, I am looking forward to trying out Send Grid when I have a change.

My big plus with SendGrid is the presence of web hooks. I can, and have, configured email addresses to point to SendGrid and had a webhook then post that information to a webpage I have written for processing and storage. This is amazingly useful technology.
Recommendations to others considering the product:
This is a great product if you need the capability. It is not for the casual, non-technical user to administer though.


    Paritosh B.

Best Email Service

  • January 10, 2018
  • Review provided by G2

What do you like best about the product?
Very reliable solution, awesome support. Our business centered around sending emails so reliable email delivery is very good. Unsubscribe group can be managed automatically. Templates can be modified at any time. SMTP intergration is really good for legacy application supprt.
What do you dislike about the product?
API calls are slow and you can specify only one end point for web hook for whole application.
What problems is the product solving and how is that benefiting you?
1) Appointment reminder
2) Digital reminder
3) Marketing emails

A lot of other usage email
Recommendations to others considering the product:
Sendgrid is industry status, and expert in email business so if you are looking for a vendor like that sendgrid is right for you.


    Marketing and Advertising

Sendgrid still has a LONG way to go, I do NOT recommend!

  • January 10, 2018
  • Review provided by G2

What do you like best about the product?
Great branding, nice, clean looking website... and that's about it.
What do you dislike about the product?
User interphase is horrible, support is a nightmare, segmentation is confusing but the worst is the Email Builder. Utter crap. Sorry, guys. I think there's a lot to be improved before I continue to spend $50/mo on this.
What problems is the product solving and how is that benefiting you?
In the last 10 years I have used Mailchimp, Mailjet, SendInBlue, SendPulse and several other, and Sendgrid is by far the worst.


    Him Y.

Easy to use and affordable

  • January 04, 2018
  • Review provided by G2

What do you like best about the product?
as title, it is easy to set up and affordable! It is very easy to white label emails and make sure it send out encrypted and great analytics data. Sendgrid insider Program can help earn rewards while learn more. Also they have a lot of great beta programs like Advertising through Adwords and Facebook etc which built into the platform and very easy to connect and use as well.
What do you dislike about the product?
it is not very accurate for some recipient data, I think that is the only complaint i have about sendgrid but I believe the technical difficulties exist for all vendors.
What problems is the product solving and how is that benefiting you?
Email Marketing to previous shoppers, promotions hurdle, email address reputations
Recommendations to others considering the product:
Starts with going to one of the sendgrid partners and click their link to start trial for extended trials. It can be 60 or 90 days!


    Market Research

Affordable with little barriers to get started

  • January 03, 2018
  • Review provided by G2

What do you like best about the product?
Cheap for the volume of emails you can send using the emailing marketing product.
What do you dislike about the product?
The number of email lists you can create is capped.
What problems is the product solving and how is that benefiting you?
Sending large volume of email marketing campaigns.


    Real Estate

Awesome SUPPORT!

  • December 30, 2017
  • Review provided by G2

What do you like best about the product?
They get my email delivered, and if there are issues, they provide AWESOME support!
What do you dislike about the product?
Chat support seems to have decreased in terms of availability.
What problems is the product solving and how is that benefiting you?
They ensure that my emails get delivered to my customers!
Recommendations to others considering the product:
If looking for a provider, DEFINITELY consider SendGrid.


    paco e.

Good for startups

  • December 30, 2017
  • Review provided by G2

What do you like best about the product?
We are a startup that can't spend a lot of money, the free plan it's perfect for us also they haver very simple and powerful tools.
What do you dislike about the product?
You have to dig into documentation for some tasks when using the api
What problems is the product solving and how is that benefiting you?
We are new, so our domain doesn't have reputation on internet, we can reach more people sending email with sendgrid
Recommendations to others considering the product:
Read all documentation


    Consumer Goods

Ended up cancelling our Sendgird account and using Mailchimp instead

  • December 29, 2017
  • Review provided by G2

What do you like best about the product?
Not a lot - it failed to meet our purpose, switching some our Mailchimp templates to Sendgrid was a long process, uploading email lists and establishing email deliverability was tough.
What do you dislike about the product?
Our key goal with Sendgird was to send a triggered email series, and in setting up an account with Sendgird and realizing that it was not possible (only possible through Klaviyo) was disappointing!
What problems is the product solving and how is that benefiting you?
We were trying to send a triggered email Welcome Series and was unable to do so.
Recommendations to others considering the product:
I would recommend trying Mailchimp over Sendgrid


    Verified User in E-Learning

A great solution for Marketing Emails!

  • December 28, 2017
  • Review provided by G2

What do you like best about the product?
The set up for me was extremely easy, and as a individual, the pricing is extremely affordable.
It allows me to see general statistics for my email and monitor whether a specific recipient actually opened a specific email or clicked on it.
It also notifies me that, if someone unsubscribes so I can remove them from my mailing list. It's easy to monitor what is happening to the emails I have been sending!
What do you dislike about the product?
Limited analytical tools, sometimes their IP's get flagged as spam!
What problems is the product solving and how is that benefiting you?
I am able to play with their API to get the best out send grid. Also, I am able to deliever the best of the emails to my contacts and it is going quite fine. I guess the analytics are not that top-notch but still, they are working just fine for me.
Recommendations to others considering the product:
You should try to play and get yourself comfortable with their API. It is good.