Twilio SendGrid Email
Twilio SendGridExternal reviews
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Reliability in email
What do you like best about the product?
My website sends a fair bit of email to customers related to services that they are getting from me--confirmations, reminders, cancellations. It is essential that they receive these emails and I have found that my messages ALWAYS get through. I never hear from customers that my email goes to the spam folder. It is delivered and I value that highly. I also really value the open tracking and click tracking that Sendgrid provides as it better enables me to see that customers are actually getting and engaging with my messages. I found out about Sendgrid through my use of Microsoft Azure and while I don't use Azure anymore, I have stuck with Sendgrid.
What do you dislike about the product?
Sometimes I need to be able to track emails from a while back and I have not found a way to get access to a full history of sent emails and whether they have been opened.
What problems is the product solving and how is that benefiting you?
I do not use the Email API. My connnection to SendGrid is via SMTP.
I would recommend to use Sendgrid
What do you like best about the product?
We are b2b platform for igaming and support our customers also by sending CRM email messages to end users. Sendgrid fits the best for this purpose because of possibility to white label senders
What do you dislike about the product?
Really annoying the stats report. I can't see it in one display by horizontal and need to scroll it all the time and I have no option to customize it somehow. Also, mailbox providers deliverability report is not useful, would be much better to see top10 mailboxes at the report.
What problems is the product solving and how is that benefiting you?
Very good deliverability even for our industry.
Fast and problem solving support
White label option
Fast and problem solving support
White label option
Simple and powerful
What do you like best about the product?
API functionality, ease of use, powerful insights into metrics.
What do you dislike about the product?
That we don't use all the features available like campaigns, etc. At some point in the future, we may expand and use some of the options available to jazz up purely marketing emails.
What problems is the product solving and how is that benefiting you?
A controlled source of sending rate sheets, etc as marketing emails.
SendGrid makes email and email marketing easy
What do you like best about the product?
Sendgrid makes it really easy to send emails from applications and track recipient interactions on the email. The API is very easy to use. It is interesting that SendGrid has been acquired by Twilio. We used both these products and absolutely love them.
The campaign management/ templating feature is nice. However, we relied more on the programmatic mail management.
The campaign management/ templating feature is nice. However, we relied more on the programmatic mail management.
What do you dislike about the product?
The templating functionality on the web is bit limited compared to other pure email marketing solutions
What problems is the product solving and how is that benefiting you?
Sendgrid makes adding email based interactions to applications frictionless. The solution allows for advanced email analytics and email based interactions. The free tier is enough to get started.
Recommendations to others considering the product:
If yours is an API based integration for email enabling your application then SendGrid is a no brainer. If yours is an Email marketing based scenario look at other options and see how it compares. You might be pleasantly surprised.
Reliable and Scalable Marketing and Transactional email capabilities
What do you like best about the product?
All-in one transactional and marketing email solution that appeals to both developers and marketers. Easy to integrate API triggers into external sites / apps and also easy to integrate with 3rd party marketing stack providers. Full suite of solutions from managing marketing lists to creating campaigns or transactional triggers. Category-based transactional reporting gives me lots of flexibility in how to roll up /aggregate reporting data. Robust activity exports out to other marketing stack tools for open / click / send based segments.
What do you dislike about the product?
I would like to see reporting developed out even further. e.g. more robust report data export options, more ways to slice and dice and analyze reporting data from the UI.
What problems is the product solving and how is that benefiting you?
Integrating a multi-layer marketing stack that leverages disparate data sources and tools to create a unified and robust customer communications and marketing platform. Great value for cost.
Recommendations to others considering the product:
Consider how your data is managed, overlay your internal processes for setting up, creating and measuring campaigns. Consider taking in the SendGrid open / click export data as it is valuable to have and use in ways that you can't always do within the campaign UI. Think about how your programs divide up between marketing and transactional and which platform you will mail from. For example, I manage all our data in Simon Data and use SendGrid's transactional platform for both marketing and transactional emails but I have dedicated IPs for each message type.
Best Marketing Tool we have used
What do you like best about the product?
Love the easy integration via API and the reporting system. Love the support center which helps us solve any issues we face.
What do you dislike about the product?
Looking forward to more retention of emails sent on the basic plan.
What problems is the product solving and how is that benefiting you?
Transactional Emails and Newsletters
Recommendations to others considering the product:
One of the easiest API integrations we have used.
Inappropriate bahavior
What do you like best about the product?
there is nothing to like about this company
What do you dislike about the product?
Their arrogant behavior, they are entrenched behind an email wall and their responses are obscure and irrelevant.
What problems is the product solving and how is that benefiting you?
I cancelled my account, because an arrogant tech all of a sudden accused me of inappropriate behavior and banned me from suing support.
Recommendations to others considering the product:
Stay away, they are arrogant and won't speak to anyone, don't even publish a phone
A really nice marketing tool
What do you like best about the product?
I think SendGrid it's a really easy tool with almost zero configuration and it's very productive. Me and my team was searching for a tool like this for a long time, but the only that can cover all of our marketing and transactional process was SendGrid. The email testing feature is awesome!
What do you dislike about the product?
I think that some things are not perfectly clear for the user, specifically the suppressions list, it's very confusing sometimes. And also i've took a lot of time to know of the transactional templates, I think that it's a UX problem that makes a awesome feature undiscoverable sometimes.
What problems is the product solving and how is that benefiting you?
We use SendGrid to send our targeted email campaigns and all the emails that come from our platform, password resets, onboarding and a lot more.
Recommendations to others considering the product:
It's an easy tool, it's not expensive, has a lot of options. I think it's the best one for the purpose of sending transactional and marketing emails. It really gives you results.
Sendgrid Review
What do you like best about the product?
Transactional email service is very great. API is very easy to integrate. The templates for various marketing functions and also the email segmentation.
What do you dislike about the product?
None at present. This is because I've not found any negative aspect to dis about it. Maybe this is due to the limited time period I've used it.
What problems is the product solving and how is that benefiting you?
Sending transactional mails to clients. It's easier for customers to verify that they've registered on my site.
Recommendations to others considering the product:
Highly recommended.
Sendgrid works for our email workflow
What do you like best about the product?
Their API is simple and well documented.
What do you dislike about the product?
DNS whitelabelling could be more robust.
What problems is the product solving and how is that benefiting you?
Email delivery for 3rd party customers. It's been transparent enough to solve out needs.
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