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Saved my site!
What do you like best about the product?
Send Grid does a great job sending all of the emails for my site. I have tens of thousands of visitors each month who receive emails and send grid helps me. It saves my site from being marked as spam and helps ensure that emails get delivered favorably. It also sped up my site because when I was processing all those emails through my own server, my site was failing constantly.
What do you dislike about the product?
I have had no issues with Send Grid - someone set it up for me and my site has run well with SendGrid ever since!
What problems is the product solving and how is that benefiting you?
By sending emails it has helped my site stay up and running. When my own server was sending the transactional emails, my server would fail. Send Grid keeps me in business by sending the emails and also by making sure they are delivered favorably and my server is not marked as a spam server.
Recommendations to others considering the product:
I had someone set mine SendGrid up. I don't believe it is difficult but I delegated to someone I know could do it quickly and easily.
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Fail safe for email delivery
What do you like best about the product?
It's so easy to see what has been sent through my websites. If there are problems with a mail delivery, I can see what the error is.
What do you dislike about the product?
Nothing. Everything works fine. The only issue would be my password program sometimes causes issues with the API. That's not a Send Grid problem though.
What problems is the product solving and how is that benefiting you?
All email is delivered.
I can monitor delivery errors such as Gmail blocking Yahoo. (it happens a lot)
I can monitor delivery errors such as Gmail blocking Yahoo. (it happens a lot)
Recommendations to others considering the product:
If you are having issues with your website's email forms going through or going to SPAM, this is the solution.
Send Grid
What do you like best about the product?
I like that i can use sendgrid from any wordpress instance i use and it works to send emails.
What do you dislike about the product?
I dont have too many dislikes from sendgrid, i also dont use all it has to offer. I guess I can always complain about price, It would be nice if it was free. But nothing in the world is free haha.
What problems is the product solving and how is that benefiting you?
Some hosting accounts have issues with deliverability coming from Wordpress. SendGrid solves that as an SMTP.
Recommendations to others considering the product:
It is a great SMTP service i hope to use more of what it has to offer in the future.
Used to be a supporter - Now, they have lost their way
What do you like best about the product?
I used to be a strong supporter - even after changes to their offerings required me to upgrade from a $14.95/ month account to $89.95.
What do you dislike about the product?
I have previously written positive reviews about SendGrid, but recently, credentials for SendGrid users has been posted to the Internet (their fault?) and in my opinion, their reaction to it has been lacking common sense and have caused damage to my business by deleting my access without notification in response.
1. They have not fully disclosed to all of their users that there was an information breach - I know this because I have multiple accounts
2. It seems like they haven't even disclosed it to all of their agents (I spent hours working through fixing a compromised account and the agent did not share with me that there was a breach, knowing that I am launching an internal investigation into how the account could have been compromised. This was early on.
3. They simply deleted my access one day without notice - If you are using this for real-time email sending to customers, that is a big problem
4. Their agents have been sending threatening messages demanding is make changes to my opt-in lists. I don't have opt-in lists - I only send emails on requested internal app activities...
5. I have requested multiple times to speak with a supervisor and those requests have been ignored.
I have many more things I could say, but at this point, I don't think they are trustworthy
1. They have not fully disclosed to all of their users that there was an information breach - I know this because I have multiple accounts
2. It seems like they haven't even disclosed it to all of their agents (I spent hours working through fixing a compromised account and the agent did not share with me that there was a breach, knowing that I am launching an internal investigation into how the account could have been compromised. This was early on.
3. They simply deleted my access one day without notice - If you are using this for real-time email sending to customers, that is a big problem
4. Their agents have been sending threatening messages demanding is make changes to my opt-in lists. I don't have opt-in lists - I only send emails on requested internal app activities...
5. I have requested multiple times to speak with a supervisor and those requests have been ignored.
I have many more things I could say, but at this point, I don't think they are trustworthy
What problems is the product solving and how is that benefiting you?
Sending on demand emails is easy now and delivery has only been a problem when people have marked the email as SPAM themselves
Easy to use: gives us insights we couldn't get before
What do you like best about the product?
We love using Sendgrid as our email service because it gives us such good insight into deliverability. Before we used Sendgrid, when we had customer say "We didn't get your email, " we had no idea what could have gone wrong. But the detail available from Sendgrid allows us to see what is happening and fix things that are going wrong. We also love the suppression features that help protect our email reputation.
Love being able to filter email activity by different deliverability factors.
We used the Sendgrid API to integrate with our system. Our developer found it straightforward to work with.
Love being able to filter email activity by different deliverability factors.
We used the Sendgrid API to integrate with our system. Our developer found it straightforward to work with.
What do you dislike about the product?
We currently get 30 days of history. Sometimes it would be nice to be able to access more. Mostly, though, 30 days is enough.
What problems is the product solving and how is that benefiting you?
Insight into email delivery to our customers. The benefits are better customer service. Often we can nip problems in the bud by the early warning that our emails aren't making it through.
Works great. No hassle. No complaints
What do you like best about the product?
Very easy to set up and use. Why is this a 40 character limit?
What do you dislike about the product?
Stats not always 100% accurate when comparing to the actual sending account.
What problems is the product solving and how is that benefiting you?
Lead generation. Email to my list.
Getting more engagement
Getting more engagement
Phenomenal deliverability
What do you like best about the product?
Sendgrid has exceptional deliverability - around 99% in my experience. No other email provider even comes close.
What do you dislike about the product?
Not a dislike so much as a "wishlist." I wish it were easier to use it as a full-on autoresponder, rather than having to also have a "front end" through my shopping cart or other more user friendly interface.
What problems is the product solving and how is that benefiting you?
The biggest issue for me was that new customers weren't receiving their welcome email/login details. We had a ton of customer service issues because of it, but once we integrated Sendgrid with our cart, those issues have pretty much vanished. Now it's rare that we hear from a customer who didn't get their login credentials.
Recommendations to others considering the product:
It's well worth the cost, but if you're not technically inclined, definitely get someone else to set it up for you.
Excellent Email Marketing Service
What do you like best about the product?
Sendgrid is the only user friendly and flexible marketing software at affordable rates!!!
What do you dislike about the product?
there are fewer bands, if only they can use more bands or categories for different users
What problems is the product solving and how is that benefiting you?
i am able to send bulk mail with ease and very fast
Recommendations to others considering the product:
try Sendgrid and you get value for your money. i havent been disappointed for the past 3 years i have been using sendgrid
Good service flexible platrorm
What do you like best about the product?
everything is straight forward and intuitive
Ther r was easy to find guidance online and sendgrid resources were easy to follow for someone who knows nothing about the platform.
The website was always well presented and there was no issue finding help in the website.
I really dont have anything else to share about send grid. my experience was a bit more limited
Ther r was easy to find guidance online and sendgrid resources were easy to follow for someone who knows nothing about the platform.
The website was always well presented and there was no issue finding help in the website.
I really dont have anything else to share about send grid. my experience was a bit more limited
What do you dislike about the product?
Not many suggestions on application of your many tools
Not knowing anything about the platform there was nothing that caught me or suggested I use other features.
I was able to get done specificially what I went in to do but I didint find any other interesting tools along the way
Not knowing anything about the platform there was nothing that caught me or suggested I use other features.
I was able to get done specificially what I went in to do but I didint find any other interesting tools along the way
What problems is the product solving and how is that benefiting you?
we had a text platform set up through twilio and another platform we use for scheduling. send grid bridged the gap between apis for us\
with the send grid integrations we were able to connect two of our most used platforms
There wasnt much else that send grid helped us with beyod that
with the send grid integrations we were able to connect two of our most used platforms
There wasnt much else that send grid helped us with beyod that
Recommendations to others considering the product:
It would be useful if Send Grid provided more information or promotional suggestions on how else the platform can be applied. For the less educated user I had to jump back to youtube for alot of basic explanations on the use of send grid. We did have a sort of unconventional use of the platform but we do use other vendors for email newsletters and blasts, we didnt give any thought to turning to you for other support in the area.
Sendgrid for a Mobile Commerce Company
What do you like best about the product?
SendGrid has reliably been an email partner with our company for over 3 years. Their service is reliable and reasonably priced.
What do you dislike about the product?
We see broader uses for SendGrid in omni-channel marketing but we are just not beginning to take advantage of this capability.
What problems is the product solving and how is that benefiting you?
We require that transaction receipts and registration emails dependably arrive (not sent to junk / spam) to our customers. SendGrid provides this capability.
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