Very disappointing experience
I subscribed to the service via AWS Marketplace, but I couldn’t access my account at all. The login system kept asking for a password that I was never given, and even after reaching out to support, there was no clear guidance or resolution.
The support team responded extremely slowly, and despite the urgency of the issue — which directly impacted my ability to send emails — there was no proper follow-up or explanation on how or when they would resolve the problem.
Very disappointing experience. I expected much better support, especially for a paid service.
Do NOT use this service
What do you like best about the product?
The API itself works fine. The UI is relatively easy to navigate. It does everything you'd need an email API to do. As long as you don't mind constantly being suspended for false flags and getting support at least 3 business days later every time.
What do you dislike about the product?
There is zero support when the system automatically flags you for "unusual" activity. We have a 99% reputation according to SendGrid with 0 spam reports and 0 unsubscribes. Our app traffic tends to surge on one day each week according which causes our emails to surge on that day as well. We have been with SendGrid for about 3 months and have now been suspended 4 times and each time they say it was a false suspension. But there is no response for DAYS each time.
What problems is the product solving and how is that benefiting you?
Outsourcing our SMTP infrastructure. Giving insights into our email traffic to our support staff.
Great way to send email from other platforms
What do you like best about the product?
In a few steps i created an account and get the API key. It works great also in the free version.
What do you dislike about the product?
At the moment there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
I needed an integration to send email from a Bot in BotPress.
Good Product and support
What do you like best about the product?
ease of integration and user friendly gui.
What do you dislike about the product?
all is good so far . nothing wrong. i like the product
What problems is the product solving and how is that benefiting you?
with Twilio send grid , i am able to send transactional emails from multiple applications
New User but very happy with the software
What do you like best about the product?
Excellent reporting and the API Key was straightforward to integrate with the 3rd party software I am using
What do you dislike about the product?
Nothing negative to report in the short time I have been using SendGrid
What problems is the product solving and how is that benefiting you?
It has assisted us in having an improvement on Open rates and reply rates.
Universal mail delivery third party
The price seems to be about average
It's a good third party to send emails in large quantities stably.
It's supposed to authenticate and send mail-in domains for reliability
Devices to prevent mass spamming are increasingly being improved.
However, despite the normal use of the service
The account was arbitrarily temporarily suspended due to the company's policy argument, so e-mail was sent
There were cases where it didn't work normally, but this part was a little disappointing.
Twilio Review
What do you like best about the product?
Ability to send bulk number of sms using SMTP.
What do you dislike about the product?
Limitation of recipients and the max limit of attachment
What problems is the product solving and how is that benefiting you?
Emails are getting delivered on time. Level of spam is very low.
Monitoring
What do you like best about the product?
Trace of each email sent and communicated.
What do you dislike about the product?
Limited information shared to understanding the communication sent out.
What problems is the product solving and how is that benefiting you?
Able to trace the date when the communication was sent out and the time stamp of when it was retrieved by the recipient.
Transparency is the key
What do you like best about the product?
SendGrid makes my life so much easier! I use it nearly daily in my capacity as a technical support specialist, and email issues are not uncommon. SendGrid not only makes the whole emailing setup and process seamless and easily integrates with all of our software, but also provides huge transparency and reporting into all of its functions. It's Integration guide is also quite comprehensive and really helps with the initial setup.
What do you dislike about the product?
I would definitely expand the "knowledge base" and the integration guide to be more detailed and answer niche questions
What problems is the product solving and how is that benefiting you?
Personally, I don't use much of its setup functions, but extensively make use of its reporting functions - the activity section. It provides exceptional visibility into email deliverability and any issues/errors making it really easy to troubleshoot
Moving from sendgrid legacy to new subscription
Bought a new subscription from AWS marketplace but was never able to setup/configure the new subscription. The "click here to setup your account" always failed on the sso login, and nobody was able to resolve this. Ended up buying a new subscription from outside AWS marketplace and migrating all our templates etc.
