Twilio SendGrid Email
Twilio SendGridExternal reviews
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My experience with Sendgrid
What do you like best about the product?
Being able to change to anything without our domain is very useful in sending out targetted campaigns. But the dedicated IP provided for us helped improve our overall deliverability. This helped us reach out to more of our users.
What do you dislike about the product?
Inability to reach a few emails through sendgrid that are accessible through other ESPs. This puts us in a position to have to bring on multiple ESPs to solve our deliverability issues.
What problems is the product solving and how is that benefiting you?
The biggest problem that we're solving is being able to reach out to a number of users at a time. This has helped us solve a number of logistical issues.
Trusted part of every project
What do you like best about the product?
I've been with Sendgrid for quite a few years. Always dependable and does everything I want.
What do you dislike about the product?
For a small business like myself, using Sendgrid with a dedicated IP (to build a trustworthy delivery history) and more than 30 days the service is expensive given the volume of email I send. That said, it's important enough that I don't skimp and pay what I have to.
What problems is the product solving and how is that benefiting you?
Dependable delivery of email via an API used in all my projects.
I use SendGrid to send out my email campaigns and measure success on my email broadcasts.
What do you like best about the product?
Easy tracking of success, quick feedback on activity, prevents most Spam alerts
What do you dislike about the product?
Only see a few days of activity, would like to see more
What problems is the product solving and how is that benefiting you?
reduces spam issues on delivery, tracking of clicks and such,
Recommendations to others considering the product:
Extend activity looking
Bulletproof, maintenance and great features
What do you like best about the product?
It 'just works' and has transparent pricing that we can rely on. As a basic transactional email provider they are great but where sendgrid really shines is when you start using some of the more advanced features like email templates and marketing. We send 50k to 100k+ transactional emails each month with no issues at all.
What do you dislike about the product?
Support responses are a bit 'canned' when there are platform issues and sometimes the transactional template index gets out of sync and can be difficult to deal with but this is rare and eventually, platform issues resolve. We are probably just catching the tail end of software updates when we see things like this.
What problems is the product solving and how is that benefiting you?
We use the sendgrid email api for 3 purposes:
1) Transactional emails from all of our tools
2) Templates with dynamic variables. This allows all of our tools to share the same transactional library of emails. Makes maintenance and expansion super easy.
3) Localized emails: since you can have so many email templates we use this to send localized emails to our users. This has really increased click-through for us since much of our audience is global.
1) Transactional emails from all of our tools
2) Templates with dynamic variables. This allows all of our tools to share the same transactional library of emails. Makes maintenance and expansion super easy.
3) Localized emails: since you can have so many email templates we use this to send localized emails to our users. This has really increased click-through for us since much of our audience is global.
Recommendations to others considering the product:
Beware, they were recently purchased by another company and that can spell the end of this service.
Excellent customer support for all levels of marketers
What do you like best about the product?
Easy to reach assistance, patient and problem solving support staff. User friendly UI.
What do you dislike about the product?
I am not a big fan of the knowledge base library, here or really anywhere. I much more prefer one on one assistance, whether via chat, phone or email (email support least preferred).
What problems is the product solving and how is that benefiting you?
The ability to designate email sent from our customers account. The benefits that I have realized are that I can monitor the production of our customers and through the BCC use of our product to their customers.
Consitent, Reliable Service with good support
What do you like best about the product?
Sendgrid does exactly what it says it will do. The user interface is user friendly and is accomodating even with a large number of features/services available.
What do you dislike about the product?
Nothing. We are very happy with this service.
What problems is the product solving and how is that benefiting you?
We went to sendgrid after having deliverability problems with our email. Along with providing a great service, the support materials are good and allowed us to do a lot of learning on our own. Those times we needed help we were able to get great support, both online and via phone. I also like the flexibility of the system and the features they provide. We also looked at Mailgun but the feature set for Sendgrid was better for us.
Easy to Implement, Simple to Use, Effective
What do you like best about the product?
Simple and Effective. Our services are dependant on SendGrid email and it has worked flawlessly. Great work.
What do you dislike about the product?
The only thing I don't like is not being able to see the history for more than 1 month. I understand there are limitations and also we could keep our own history.
What problems is the product solving and how is that benefiting you?
We heavily rely on sending alarms via email to our customers. We need something that works all the time and SendGRID is great.
Recommendations to others considering the product:
Great product, would not consider anything else at the moment.
Great solution for both transactional and marketing email
What do you like best about the product?
Delivery has been extremely reliable and support has been excellent - both self-server (i.e. knowledge base) and help tickets.
What do you dislike about the product?
Only thing I miss from Mailchimp is the ability to direct web hooks to different servers based on a parameter - allowed me to track email activity on both our LIVE and DEMO sites.
What problems is the product solving and how is that benefiting you?
SendGrid provides the best solution we've found for our combination of transactional and marketing email. Since purchasing a dedicated IP, our delivery hasn't had any hiccups.
Recommendations to others considering the product:
Great service to use for both transactional and marketing email.
Robust transactional email service with amazing support and features
What do you like best about the product?
The ability to easily determine why particular emails fail to deliver is extremely powerful. Also the notifications that can be configured to warn on you on any delivery failure are very nice to have. Using SendGrid with multiple different systems and be being able to setup separate API keys for each one is extremely powerful and important for security.
What do you dislike about the product?
The historical view of emails sent could be a bit quicker for overall loading of the list, but due to the wealth of information it offers on each email this is an acceptable concession.
What problems is the product solving and how is that benefiting you?
Simple method to send and log transaction emails sent from multiple systems without adding further complexity and need for extra logging methods.
We send around 700k transactionnal emails per month using SendGrid
What do you like best about the product?
We slowly scaled up a new service that required a LOT of transactionnal emails to be sent, over the past 5 years. From a few thousands on the first months, we're now at ~700k emails per month.
SendGrid's SMTP service takes all of our transactionnal emails really fast, with no downtime, and manage to send them to the vast majority of our users, with a great API and webhooks to monitor and report back when mail bounces.
SendGrid's SMTP service takes all of our transactionnal emails really fast, with no downtime, and manage to send them to the vast majority of our users, with a great API and webhooks to monitor and report back when mail bounces.
What do you dislike about the product?
I wish it would be easier to check the state of our IPs, especially see if it got on blacklists, but mostly see what SendGrid is doing when that happens, so we can know if they act to keep their IP off blacklists.
What problems is the product solving and how is that benefiting you?
We needed a safe, easy to scale up and low cost way to send a lot of transactionnal emails. With SendGrid our profit margin is higher that using our own equipments, and our maintenance is almost null.
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