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Excellent customer support for all levels of marketers
What do you like best about the product?
Easy to reach assistance, patient and problem solving support staff. User friendly UI.
What do you dislike about the product?
I am not a big fan of the knowledge base library, here or really anywhere. I much more prefer one on one assistance, whether via chat, phone or email (email support least preferred).
What problems is the product solving and how is that benefiting you?
The ability to designate email sent from our customers account. The benefits that I have realized are that I can monitor the production of our customers and through the BCC use of our product to their customers.
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Consitent, Reliable Service with good support
What do you like best about the product?
Sendgrid does exactly what it says it will do. The user interface is user friendly and is accomodating even with a large number of features/services available.
What do you dislike about the product?
Nothing. We are very happy with this service.
What problems is the product solving and how is that benefiting you?
We went to sendgrid after having deliverability problems with our email. Along with providing a great service, the support materials are good and allowed us to do a lot of learning on our own. Those times we needed help we were able to get great support, both online and via phone. I also like the flexibility of the system and the features they provide. We also looked at Mailgun but the feature set for Sendgrid was better for us.
Easy to Implement, Simple to Use, Effective
What do you like best about the product?
Simple and Effective. Our services are dependant on SendGrid email and it has worked flawlessly. Great work.
What do you dislike about the product?
The only thing I don't like is not being able to see the history for more than 1 month. I understand there are limitations and also we could keep our own history.
What problems is the product solving and how is that benefiting you?
We heavily rely on sending alarms via email to our customers. We need something that works all the time and SendGRID is great.
Recommendations to others considering the product:
Great product, would not consider anything else at the moment.
Great solution for both transactional and marketing email
What do you like best about the product?
Delivery has been extremely reliable and support has been excellent - both self-server (i.e. knowledge base) and help tickets.
What do you dislike about the product?
Only thing I miss from Mailchimp is the ability to direct web hooks to different servers based on a parameter - allowed me to track email activity on both our LIVE and DEMO sites.
What problems is the product solving and how is that benefiting you?
SendGrid provides the best solution we've found for our combination of transactional and marketing email. Since purchasing a dedicated IP, our delivery hasn't had any hiccups.
Recommendations to others considering the product:
Great service to use for both transactional and marketing email.
Robust transactional email service with amazing support and features
What do you like best about the product?
The ability to easily determine why particular emails fail to deliver is extremely powerful. Also the notifications that can be configured to warn on you on any delivery failure are very nice to have. Using SendGrid with multiple different systems and be being able to setup separate API keys for each one is extremely powerful and important for security.
What do you dislike about the product?
The historical view of emails sent could be a bit quicker for overall loading of the list, but due to the wealth of information it offers on each email this is an acceptable concession.
What problems is the product solving and how is that benefiting you?
Simple method to send and log transaction emails sent from multiple systems without adding further complexity and need for extra logging methods.
We send around 700k transactionnal emails per month using SendGrid
What do you like best about the product?
We slowly scaled up a new service that required a LOT of transactionnal emails to be sent, over the past 5 years. From a few thousands on the first months, we're now at ~700k emails per month.
SendGrid's SMTP service takes all of our transactionnal emails really fast, with no downtime, and manage to send them to the vast majority of our users, with a great API and webhooks to monitor and report back when mail bounces.
SendGrid's SMTP service takes all of our transactionnal emails really fast, with no downtime, and manage to send them to the vast majority of our users, with a great API and webhooks to monitor and report back when mail bounces.
What do you dislike about the product?
I wish it would be easier to check the state of our IPs, especially see if it got on blacklists, but mostly see what SendGrid is doing when that happens, so we can know if they act to keep their IP off blacklists.
What problems is the product solving and how is that benefiting you?
We needed a safe, easy to scale up and low cost way to send a lot of transactionnal emails. With SendGrid our profit margin is higher that using our own equipments, and our maintenance is almost null.
Started off great, but eventually price went up substantially and had many problems with shared IP
What do you like best about the product?
The price at first was great. It was something like $2/month. We used for a couple years with no problems.
It's also very easy to integrate with.
It's also very easy to integrate with.
What do you dislike about the product?
We were on a shared IP address plan for a couple years with very little issues. Then our email stopped being delivered to a lot of people. We had to upgrade to a $60/mo plan with a dedicated IP address. We went from spending $2/mo to $60/mo for the same service essentially. We are looking at other options now.
What problems is the product solving and how is that benefiting you?
Easy to integrate with our custom cloud CRM software. Used to send transactional emails.
Recommendations to others considering the product:
Be wary of the shared IP address plans. If someone in your IP pool is a bad user, you will be penalized and your customers will not receive emails. SendGrid will urge you to upgrade to a costly dedicated IP address plan.
Incredibly efficient
What do you like best about the product?
I love the fact that i can track what clients have received my emails and which haven't great way to help clean out my database. i also like how i can attach this to my current database and everyone can benefit from the services provided by sendgrid without having to access my account.
What do you dislike about the product?
to this point i would like to see a more user friendly way to make campaigns. i use mailchimp for my campaigns but i would love it if they could come out of sendgrid.
What problems is the product solving and how is that benefiting you?
no one needs to log in to my sendgrid in order to be able to use it with the API we have applied to our database. a lot of the other problems is the time of delivery, compared to our old service provider, send grid has the fastest and more email to go out at once.
Recommendations to others considering the product:
seek out for costumer service help they are awesome. definitely the easiest to use API. no need to learn a new system without having anything change on your current database you just keep working without other people even noticing the change. security is well maintained so your contacts are your contacts
Managing email notifications in a patient portal.
What do you like best about the product?
Our favorite feature is the ability to setup a new customer in a minimum period of time, knowing that we don't have to deal ourselves with deriverability, reputation management, etc.
Also important is to track whether the email was successfully delivered, rejected, delayed, marked as spam, etc.
Also important is to track whether the email was successfully delivered, rejected, delayed, marked as spam, etc.
What do you dislike about the product?
It used to be a problem the restriction to create new sub-users. We had several incidents where our customers were waiting to be able to use our program because we reached the amount of sub-users that Sendgrid will allow us to have. It would take from a couple of hours, up to an entire day for us to solve that problem. Our limit is set to a higher value now, so we haven't had that problem in a while.
What problems is the product solving and how is that benefiting you?
We allow our customers to send email to their customers. We don't want that a rogue customer can affect the operation of other customers.
We started with our own SMTP server, but having to maintain it was a resource drag that was not worth the money we could save by handling email ourselves.
We started with our own SMTP server, but having to maintain it was a resource drag that was not worth the money we could save by handling email ourselves.
Recommendations to others considering the product:
Sendgrid email is a most if you want to let others send email through you and you don't want to deal with the setup of all the infrastructure needed. Also, you have the peace of mind that, if some of your customers start sending spam, they are not going to affect the operation of some other well behave customers.
SendGrid Works
What do you like best about the product?
SendGrid does everything I want and more. And its API is very straightforward.
What do you dislike about the product?
There isn't much to dislike. I can't think of anything right now.
What problems is the product solving and how is that benefiting you?
We send all of our notifications via SendGrid emails. The transactional templating features are great!
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