What do you like best about the product?

Twilio SendGrid Email API is for sending transactional emails like password reset, payment related and order related. So whenever our users place an order on our web application an email is sent to the user regarding the order and delivery information. We can easily create dynamic templates using handlebar templating language and push the data through Sendgrid API and our data is automatically rendered on the template. Email sent through SendGrid API is delivered instantly to our users and we have never faced any delivery issue with Sendgrid API.

What do you dislike about the product?

There are few limitations on API that are 600 requests/minute which means a maximum of 10 requests can be accepted in a single second which can be a disadvantage sometimes.

What problems is the product solving and how is that benefiting you?

We are using Sendgrid API to send Transactional emails to our customers. We also utilize SendGrid API to create a list, add a contact to lists and schedule marketing campaigns. We send emails related to Payment, Orders, and notification of various events.

What do you like best about the product?

They havea decent stats page and can get email through spam filters.

What do you dislike about the product?

No customer service
Terrible webiste plugins
Awful forms for email submissions
Email template creator is terrible
No customer service
ETC.

What problems is the product solving and how is that benefiting you?

We are just trying to send email for an ecommerce store. There are few benefits of this company

Recommendations to others considering the product:

Do not use if you expect any customer service. They will not respond to support claims and will shut down your account without notifying you or for any reason.

What do you like best about the product?

Only reason we are using is that it allow us to send email without verifying individual domains

What do you dislike about the product?

Everything. Pathetic Service. You can not expect a fast response even for blocker issues. They increase the pricing without

What problems is the product solving and how is that benefiting you?

Just using it for sending emails.

What do you like best about the product?

Good reporting export and activity data.

What do you dislike about the product?

Reputation protection is non existent .

What problems is the product solving and how is that benefiting you?

Wanted reliable transactional emails to reach our customers inboxes while making sure our email sending was monitored effectively to protect our IP and Domain reputation.

Sendgrid is providing a similar set of features from other transactional email providers at a premium cost compared to other providers. We get good access to download historical data to use in our own app, and they have a clean, limited functional dashboard.

Where they failed is when we did get exploited when someone hijacked our email script. The exploiter was able to send off more than 400K in emails through our mailscript before any protections kicked in by Sendmail. Our account typically delivers 1000 transactional emails a day, so for any type of reputation protection kick in until 4000 X our daily average went out within 3 hours means they really don't provide any reputation protection. Once they did finally stop queuing the emails, they were unable to remove the emails that had made it through (but not sent yet) to their deferral queue. So we were stuck for the next 72 hours while their servers tried to send spam emails under our account (350k of them) domain. Even though we knew they were bad emails and were already identified. So our IP reputation went from a perfect 100% to 20% over 4 days. Now most of our emails go to junk and we have to start with a brand new IP and rebuild our reputation over the next 6 months.

Sendgrid told us it was our responsibility to monitor traffic and that they had notification tools (which we had implemented but didn't notify us of the unusual traffic until it was too late - very limited notification like "you've reached 50% of your monthly quota". Pretty useless when this notification gets sent at 2am on a Sunday).

In short, they do not have the capabilities nor consider it their responsibility to protect your IP or Domain reputation.

1. They do not stop a send attack until your reputation has been damaged beyond rehabilitation (pausing sending emails at 10X our daily average to wait for our approval would have stopped this issue immediately).
2. They have no way to stop emails in their deferral queue even though they have been identified as fraudulent (we watched at these known emails took our rep down from 55% to 20% even though we knew they needed to be deleted).
3. They do not see this as their responsibility.

Almost all other transactional mail service providers have the ability to add in hard caps to daily email limits and much quicker technical triggers to catch unusual sending activity (most would have caught it before 10000 emails were sent from our IP, instead of waiting until 400000 were queued and sent).

Recommendations to others considering the product:

The API is easy to implement and the data export and reporting are clear and useful. The help documentation is weak. The monitoring to protect your IP and Domain Reputation is non-existent so you better make sure you eliminate any exploits possible to your endpoints that access your sendgrid account. Sendgrid does not have the self service monitoring tools to effectively identify and/or stop an attack before the damage to your reputation has been done.

What do you like best about the product?

I used SendGrid to send out emails and register users on my personal website. It's great for notifying your customers.

What do you dislike about the product?

The setup and configuration took me some time as I had to install the API library that SendGrid provided for my web application.

What problems is the product solving and how is that benefiting you?

Registering new users to my website, sending out notifications to engage users and send them back to my website

What do you like best about the product?

Their stats page. It was very informative and gave various insights. Their support was very responsive and they actually accept that the fault is from their side and compensate it even from their end. The panel is easy to set up and they guide you with everything if you're new to email marketing.

What do you dislike about the product?

Their IP pool, really annoying to deal with it and they push you to buy their dedicated IP which costs way more because it is included in a plan. For a price tag, they actually throw on you this is unacceptable. When requested to change your IP for better deliverablty they refused it saying it is automated. I've proved their IP is blacklisted and yet they refuse to change their IP and try to push a product when the solution should've been given automatically considering you're paying 100$+ a month.

What problems is the product solving and how is that benefiting you?

Not really solved anything. Trying to move away from it now.

Recommendations to others considering the product:

It has a huge price tag. If you're a small business and totally dependent on email marketing go for it. But you will have to work hard to keep the reputation up since you will have to work on your dedicated IP address. You're basically paying huge bucks for them while they do nothing since you're going to build IP reputation along with a domain reputation (If it's a fresh domain). Rethink twice if you're sure you want to take this approach

What do you like best about the product?

It is incredibly easy to set up and API and integrate it into whatever platform, service, or application you're using.

What do you dislike about the product?

I would like to see more options for email marketing.

What problems is the product solving and how is that benefiting you?

I am able to set up email integrations for client websites.

What do you like best about the product?

Their support and unsubscribe groups... Also the generous discounts for students!

What do you dislike about the product?

Unsubscribe group only available for APi

What problems is the product solving and how is that benefiting you?

cPanel / WHM as well as other php scripts

Recommendations to others considering the product:

This is great software, and well, since they would only limit email quota, not features, get this!

What do you like best about the product?

This tool is very well on its way with its integration of different complements that are working today, programming and automation of e-mails, which usually shine on calendar days established for promotions, whether new products, price offer, mainly attracting new viewers who have not had a vision more than light on us with which we can clarify our purpose. It has an integration to complements to work with wordpress that can synchronize the fluidity of the corresponding work of each tool.

What do you dislike about the product?

The handling of the tool is somewhat complicated, the interface to control the page, finding emails that have been sent previously becomes difficult to have no distinctions of relevance, with mass emails with positive results other negatives within the same tool, to update the trends that have no importance and those that were changed.

What problems is the product solving and how is that benefiting you?

With this tool, it has been easy to handle e-mail communication to recurring customers, separate different messages for factors and scopes not equal one from the other, to specify the services to each customer, customize the messages as little as possible to have a striking message to who receives it among many recipients.

Recommendations to others considering the product:

This program will fit very well, with any start in email marketing campaigns, which can be used to land on certain websites that can be appreciated the goals of your company, implementing this service in the business can open doors to communicate with large customers, or great partners, an opportunity that can not be missed before the current digital marketing.

What do you like best about the product?

For me, the thing I like best is making use of the email address finder and the blacklist. Normally that's where our issues arise, and SendGrid makes it really easy to hunt down the messages and the email addresses I need to ensure proper delivery.

What do you dislike about the product?

I have no substantive issues with SendGrid at all. I could stand a bit less in terms of the number of options on the side, but that is probably because my use case is rather more limited.

What problems is the product solving and how is that benefiting you?

Normally, I'm trying to see if someone did actually get an email and it's just in their spam folder, or if there's an issue within our own network that's causing a no-send issue. Other times I've had to go in to unblock an email address.

Recommendations to others considering the product:

Take some time to play around with the options just so you know how they flow. Initially it's a bit overwhelming, as there are just so many buttons, but you find what you need and it gets to be a simple process and you can do what you need in a heartbeat.