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Twilio SendGrid Email

Twilio SendGrid

Reviews from AWS customer

7 AWS reviews

External reviews

343 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Computer Software

We use SendGrid as our MTA

  • July 05, 2018
  • Review provided by G2

What do you like best about the product?
I like the UI of SendGrid. We use the API to send out emails to our clients. It's simple to see email activity and bounce reasons.
What do you dislike about the product?
Not a huge fan of the marketing newsletter designer tool. Seems like the designer tool still has some bugs.
What problems is the product solving and how is that benefiting you?
As I mentioned above, we the SendGrid API for all our email needs.


    Andrew A.

Solid, reliable and easy to setup system

  • July 03, 2018
  • Review provided by G2

What do you like best about the product?
The user interface is really nice and for marketing, the drag an drop features whilst allowing for code editing in the section is fantastic! This is the first time I have seen in done like this.
What do you dislike about the product?
Some of the pay walls are a pain, e.g. 3 day transaction history. You need at least 14 days and I am not happy that there are not more bulk email options only 40k and 100k.
What problems is the product solving and how is that benefiting you?
For us we started using sendgrid just for API sends, but after realising the ease of use for marketing, we migrated from another provider to sendgrid, now all of our emails come from a single source and we like that.

It is more time efficient and saves costs.


    Nal K.

A one-stop shop.

  • May 04, 2018
  • Review provided by G2

What do you like best about the product?
I love the ease of configuration when integrating SendGrid with our in-house or 3rd party applications. In addition to that, SendGrid has proper Feedback loops set up, which allows us to scale our operations accordingly.
What do you dislike about the product?
It can be difficult to really get the answers you need when you need them with send grid because their UI has so much available to it.
What problems is the product solving and how is that benefiting you?
We use SendGrid to send emails from various 3rd party and in-house platforms that require an SMTP server in order to work. SendGrid has great Feedback loops set up and this allows us to scale our email campaigns accordingly.


    Mohammad A.

a solid ESP, reliable and scalable

  • April 05, 2018
  • Review provided by G2

What do you like best about the product?
Solid API and user interface, not too fancy, but it gets the job done
What do you dislike about the product?
interface, could do better than this ........
What problems is the product solving and how is that benefiting you?
Email venerability.


    Health, Wellness and Fitness

Great product

  • March 10, 2018
  • Review provided by G2

What do you like best about the product?
- Easy to use
- API is available for many languages
- Setup takes no time
- Email design and testing is simple
What do you dislike about the product?
- Pricing is a bit steep
- Some of the jargon increases the learning curve
What problems is the product solving and how is that benefiting you?
SendGrid is used to build a mailing list.


    Alison M.

Essential in my email marketing!

  • February 27, 2018
  • Review provided by G2

What do you like best about the product?
The layout and overall design of the emails and the analytics options and information is great!
What do you dislike about the product?
i guess things seem a bit "clunky" at first until you get the hang of the difference between designing in the templates versus the campaigns.
What problems is the product solving and how is that benefiting you?
email marketing to current and new clients.
Recommendations to others considering the product:
we love it! i dont have much experience with other email marketing programs but this one works great and gives you plenty of insights into the performance of different campaigns and emails and the settings are great. The A/B tests are very insightful.


    Internet

Great service to get your app sending email quickly

  • February 13, 2018
  • Review provided by G2

What do you like best about the product?
They have a great free plan that lets me spin up a new app very quickly without worrying about paying for it.
What do you dislike about the product?
The reporting is a little slow and could be better.
What problems is the product solving and how is that benefiting you?
Sending transactional and marketing email for SaaS companies.


    Internet

Good email relay service for businesses who send lots of emails

  • January 31, 2018
  • Review provided by G2

What do you like best about the product?
Easy to use interface. Our developers say API is excellent. The tracking and stats facilities are excellent for support team.
What do you dislike about the product?
The response on customer tickets hasn't been as fast as I'd expect, some tickets took days to get a response.
What problems is the product solving and how is that benefiting you?
Sending automated, trackable emails to thousands of people a day.


    Lark I.

Great if you are worried about deliverability.

  • January 18, 2018
  • Review provided by G2

What do you like best about the product?
I've used Sendgrid for both marketing and transaction emails. It's less user friendly than other options but it's reliable and I trust their consistency with delivery. If anyone is having issues email delivery I always recommend Sendgrid for an easy solution to remove their headache. It's api means makes integration easy. It's very reasonably priced and would be great for smaller businesses with low budgets if they have a team to get it set up.
What do you dislike about the product?
It's not as user friendly as newsletter programs so I usually only recommend it to larger business or techy teams. The other occasion where I recommend them is if someone has repeatedly had issues with delivery because I think this is where Sendgrid shines. There is a larger setup barrier but this is generally worth it because all this setup means better reliability for your messages and campaigns.
What problems is the product solving and how is that benefiting you?
Email delivery problems! It also has great email marketing features that add confidence that your campaign will be delivered but it's not very user friendly as other newsletter programs.


    Paritosh B.

Best Email Service

  • January 10, 2018
  • Review provided by G2

What do you like best about the product?
Very reliable solution, awesome support. Our business centered around sending emails so reliable email delivery is very good. Unsubscribe group can be managed automatically. Templates can be modified at any time. SMTP intergration is really good for legacy application supprt.
What do you dislike about the product?
API calls are slow and you can specify only one end point for web hook for whole application.
What problems is the product solving and how is that benefiting you?
1) Appointment reminder
2) Digital reminder
3) Marketing emails

A lot of other usage email
Recommendations to others considering the product:
Sendgrid is industry status, and expert in email business so if you are looking for a vendor like that sendgrid is right for you.