Zoom
Zoom Communications, Inc.External reviews
10,059 reviews
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External reviews are not included in the AWS star rating for the product.
Outstanding Screensharing and Video Conferencing for Daily Use
What do you like best about the product?
One of the best screensharing and video conferencing software as a service product. used it daily for client troubleshooting calls as well as webinars. we can take control, breakout rooms are also there.
What do you dislike about the product?
Sometime the mobile app is slow. The pricing model is easy
What problems is the product solving and how is that benefiting you?
A robust solution was need for video conferencing for our client. They had in house software but it was slow. Zoom workspace was suggested and we are using it for last 3 years.
Exceptional Video Quality and Seamless Communication Integration
What do you like best about the product?
The most significant advantage of Zoom Workplace is its exceptional video and audio quality, which has now evolved into a comprehensive unified communications platform. Personally, I find the seamless integration of Zoom Phone (telephony) with meetings to be the standout feature. This integration enables my team to handle business calls and video conferences within a single application, greatly streamlining our technology stack and minimizing complexity.
What do you dislike about the product?
While the platform itself is reliable, there are still some aspects that could be enhanced. The most significant is its integration with external document and project management tools like Google Docs or SharePoint, which is not as comprehensive as what its main competitors offer. This occasionally requires me to switch between different platforms, disrupting my workflow. Furthermore, although Team Chat works well, it is less intuitive for handling large-scale projects and does not feel as robust as other specialized messaging tools, particularly when it comes to organizing conversation threads.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addressed the issue of having multiple, disjointed communication tools and the resulting inconsistent user experience. By bringing together office phone, chat, and meetings within one application, it made things much easier for our remote and hybrid teams. This integration led to a notable decrease in UCaaS (Unified Communications as a Service) licensing expenses and guaranteed that everyone always had access to a reliable, high-quality tool.
Smooth Operations, Needs Lighter Performance
What do you like best about the product?
I appreciate Zoom Workplace for its high quality and ease of understanding in virtual meetings. The interface is smooth, making it simple to operate sessions and easy to schedule meetings. I love that the initial setup of Zoom Workplace was very straightforward, which allowed my team to transition smoothly from Microsoft Teams. This combination of quality, simplicity, and ease of use makes the experience with Zoom Workplace highly satisfying.
What do you dislike about the product?
The performance of Zoom Workplace can be heavy on the CPU sometimes.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace effective for meetings, offering quality communication and user-friendly scheduling while maintaining a smooth and easy-to-operate interface.
Fast Setup, Needs Longer Meeting Durations
What do you like best about the product?
I appreciate how Zoom Workplace is quick and fast, making call scheduling and quick calls seamless and efficient. It's really convenient that it can run directly in the browser, eliminating the need to download a separate application. I value its simple and aesthetically pleasing design which makes it user-friendly. The large, blue 'Start Meeting' button is prominent and easy to use, which aligns well with its popularity as an online meeting platform. The meeting recording feature is indispensable as it allows me to record both the screen and voice, and save them locally for sharing with my team later. The calendar integration is particularly helpful, enabling meeting scheduling alongside alerts and reminders, which is essential in our busy lives. Additionally, the file-sharing feature is excellent for sending proposals or documents without needing to exchange personal information like a WhatsApp number. This provides a distinct, professional mode of file distribution without resorting to email.
What do you dislike about the product?
I find the Zoom Workplace's basic meeting duration of just 40 minutes to be quite limited, which might push users towards alternatives like meet.com. It would be beneficial if Zoom could extend the basic call duration to be more competitive. Additionally, I'm concerned that free, comprehensive options like WhatsApp Business, which offer unlimited call time, privacy, and versatile file sharing without any cost, could attract some Zoom users.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for quick call scheduling and easy browser access without downloads, plus its recording, calendar integration, and file sharing enhance my team's coordination and collaboration.
Excellent App for Virtual Meetings and Effortless Recording
What do you like best about the product?
This is a great app for virtual meetings, and I find the recording feature particularly useful. It really stands out for making it easy to capture and review meetings.
What do you dislike about the product?
So far, there is nothing I dislike. I am using it for online classes.
What problems is the product solving and how is that benefiting you?
I am able to record my classes, with comments and subtitles.
Unified Tools, Effortless Meetings
What do you like best about the product?
I find Zoom Workplace to be incredibly invaluable for our lab as the primary source for meetings and discussions. I appreciate that it consolidates all our illustrative tools onto a single platform, making workflow much smoother and life easier for everyone involved. The variety of tools like the whiteboard, phone, spaces, team chat, and meetings stand out for me, providing a comprehensive suite of functionalities that cater to diverse needs. I particularly enjoy how these tools foster a sense of personal and close interaction during meetings, almost replicating an in-person experience, which enhances our communication and collaboration. Switching from Teams to Zoom Workplace was a great decision for us, given the advanced tools and capabilities that surpass our previous tool's offerings. Additionally, the setup was very easy for our team, which made the transition seamless. I am very impressed with Zoom Workplace and would recommend it to others without hesitation, as reflected in my high rating of 10.
What do you dislike about the product?
I feel like seeing a live document editing on Zoom Workplace, similar to what is obtainable with Google-docs-style.
What problems is the product solving and how is that benefiting you?
Zoom Workplace centralizes all our illustrative tools on one platform, simplifies communication in our lab, and provides advanced tools for close interactions, making us feel like we're meeting in person.
Efficient for Meetings, Needs Stability Improvements
What do you like best about the product?
I find Zoom Workplace incredibly easy to use, which adds a lot of convenience to my daily tasks. The ability to share my screen with colleagues for troubleshooting has been invaluable, allowing me to efficiently solve problems by gaining control over their systems when needed. This functionality significantly enhances team collaboration and problem-solving. Additionally, the individual chat feature during meetings is extremely helpful as it allows me to convey messages to specific individuals without involving the entire meeting group. I also love the recording feature that allows us to document meetings seamlessly. Once the meeting concludes, Zoom Workplace provides AI-summarized meeting notes, which capture the important points accurately. This automation of meeting minutes saves time and enhances accuracy, making the follow-up process more efficient. Furthermore, setting up and onboarding Zoom Workplace into daily operations has been smooth and hassle-free. We've been using Zoom for a significant time, and integrating it into our workflow was an easy transition. Overall, the combination of ease of use, effective features for communication and collaboration, and streamlined meeting notes makes Zoom Workplace a valuable tool in our work environment.
What do you dislike about the product?
I find it frustrating when calls get disconnected abruptly, especially when joining via dialer. This is particularly annoying during important calls, and it sometimes happens multiple times within the same call. Considering the scale of the organization and the premium subscription plan they have, such disruptions should not occur. It's disappointing and affects the flow of meetings significantly.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for ease in meetings, screen sharing for troubleshooting, and individual chat to message privately. The recording and AI-summarized meeting notes are precise and save me from manual note-taking.
Effective Communication Tool with Minor Hiccups.
What do you like best about the product?
What i like about Zoom Workplace ,It brings together meetings, chat (Team Chat), phone, whiteboards, docs, etc., in one platform.
This means less context-switching between applications helpful if you have a small team handling affiliate marketing, shipping logistics, customer service.
Now Meetings tab experience includes upcoming meetings, participants, materials, and continuous chat after the meeting
This means less context-switching between applications helpful if you have a small team handling affiliate marketing, shipping logistics, customer service.
Now Meetings tab experience includes upcoming meetings, participants, materials, and continuous chat after the meeting
What do you dislike about the product?
What i dislike about Zoom Workplace is that it has too many features, making it feel overwhelming and difficult mostly for new users to navigate all the tools in terms of Chats, Calendar, Whiteboard and Notes.
2.It also Occasional has technical glitches. Audio or video keep freezing, screen-sharing lags and it random sign-outs or connection issues even with strong internet.
2.It also Occasional has technical glitches. Audio or video keep freezing, screen-sharing lags and it random sign-outs or connection issues even with strong internet.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves several communication and it coordinates problems by bringing different tools into one platform. It helps us remove the need to switch between separate apps for meetings, chat, notes, and collaboration.
This helps to improve productivity and keeps all information in one place. It has Zoom’s AI Companion which also reduces manual work by summarizing meetings, drafting messages, and capturing action items and definitely this saves time and ensures nothing is missed.
The platform also improves teamwork by making it easy to share screens, present, and collaborate in real time.
Overall, Zoom Workplace helps me to streamline workflow, reduce miscommunication, speed up decision-making, and keeps the teams organized and connected even when working remotely across different locations in the world.
This helps to improve productivity and keeps all information in one place. It has Zoom’s AI Companion which also reduces manual work by summarizing meetings, drafting messages, and capturing action items and definitely this saves time and ensures nothing is missed.
The platform also improves teamwork by making it easy to share screens, present, and collaborate in real time.
Overall, Zoom Workplace helps me to streamline workflow, reduce miscommunication, speed up decision-making, and keeps the teams organized and connected even when working remotely across different locations in the world.
Easy Meetings and Navigation, But Paywall Limits Access
What do you like best about the product?
I like how easy it is to hold meetings and overall it is easy to navigate.
What do you dislike about the product?
I don't like that you have to pay in order to have longer than 40 min meetings.
What problems is the product solving and how is that benefiting you?
I am able to hold meetings with my employees and overall can meet easily. The links are easy to join.
Seamless Connectivity, Essential for Meetings
What do you like best about the product?
I find Zoom Workplace incredibly efficient for conducting meetings with multiple participants at the same time, which is crucial for my interactions with different companies. The ability to see and interact with people in real-time as if we were face-to-face significantly enhances communication and collaboration. Its robust network connection is another standout feature—it ensures smooth calls without glitches, which is essential for maintaining productive meetings. Additionally, the platform's noise cancellation feature is particularly beneficial, as it minimizes background noise, allowing for clearer communication. The ease of initial setup was impressive; it was straightforward without any complications, streamlining the transition for my team. Given its effectiveness and reliability, I would recommend Zoom Workplace to others with a confident rating of 10 out of 10.
What do you dislike about the product?
I am frustrated by the occasional issue with the mute function in Zoom Workplace. Sometimes, even when the mute button is tapped, it still picks up little sounds. This can be disruptive during meetings, and I feel this aspect should be improved.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to communicate with multiple people simultaneously, saving travel time and enabling real-time interaction. Its stable network and background noise cancellation enhance meeting quality and facilitate easier work execution.
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