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Versatile, simple, always works.
What do you like best about the product?
It's the no fail option. Users just 'get it' and it works. It has great AI extensions. It integrates into software like vMix, making it very useful for more complex meetings. All in all, Zoom Workplace is an indispensible tool.
What do you dislike about the product?
I'd love to see higher default camera quality options.
What problems is the product solving and how is that benefiting you?
People use all sorts of platforms to connect video, but Zoom always works, and works well. It means I can reliably include anyone in my meetings without worrying about their personal experience or interruptions in the meeting.
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Zoom Workplace makes a good product even more intuitive
What do you like best about the product?
Recent updates with the launch of Zoom Workplace make the user and host experience more intuitive. More control over the Zoom Meeting Controls and other feature improvements with 6.0
What do you dislike about the product?
Still wishing that we could control the LOOK of cloud recordings the way we an local. The cams BESIDE not overlapping the slides
What problems is the product solving and how is that benefiting you?
Integrated Interpretation and SIgn language features allow us to reach our audiences in a way that Teams can not.
Helpful tool in remote environment
What do you like best about the product?
Easy to use and helpful to use in remote environments.
What do you dislike about the product?
There is nothing I dislike about Zoom Workplace.
What problems is the product solving and how is that benefiting you?
Staying connected to staff and partners.
Great Video Conferencing and Chat Application
What do you like best about the product?
Zoom offers a ton of different features including video chatting, text chatting, live whiteboards, and much more. Its so easy to use we never have any issues to deal with coming from our end users. Its super easy to implement too as there are installers for every device. We use it every day and in the off chance we need support their customer support team is always quick to respond. It also easily integrates with any current system.
What do you dislike about the product?
There's really nothing I could list about Zoom that I don't like. over the years they have gotten better and better.
What problems is the product solving and how is that benefiting you?
List of problems Zoom solves for us:
Video Conferencing
Screen Sharing and Interactive Whiteboards
Cloud PBX system with customizable IVR.
Digital Signage for conference rooms or general areas.
VOIP calling and phone registration.
The biggest benefit is that this is an all in one solution and we don't have to have multiple vendors.
Video Conferencing
Screen Sharing and Interactive Whiteboards
Cloud PBX system with customizable IVR.
Digital Signage for conference rooms or general areas.
VOIP calling and phone registration.
The biggest benefit is that this is an all in one solution and we don't have to have multiple vendors.
Meh
What do you like best about the product?
I like that phone, chat, meetings can be found in same place
What do you dislike about the product?
AI companion is inaccurate and transcription has been misleading in meetings
What problems is the product solving and how is that benefiting you?
Meetings and phone mainly.
Gotta love Zoom
What do you like best about the product?
Everybody is on one unified platform so we can all work together SO much easier
What do you dislike about the product?
Nothing, honestly. It's convenient and super easy.
What problems is the product solving and how is that benefiting you?
We don't have a tool to remotely access other users computers, so as IT Admins we do a screen share and then request access to control their mouse. It makes our jobs so much easier, especially because everybody has Zoom.
Zoom for Workplace
What do you like best about the product?
Zoom is easy to use and works well. My users
What do you dislike about the product?
The only downside is that not everyone has a account
What problems is the product solving and how is that benefiting you?
Virtual meetings
A lot of potential for better, despite the promise of the product
What do you like best about the product?
It seems like there is a good amount of customization available within Zoom Workplace. While there are plenty of options all over the place, it seems like once you get the hang of it, it's pretty easy to use. We will be using this as our primary communication platform moving forward. The porting team, Vy Pham in particular, is very helpful with providing me timely updates and making sure that everything I need from her is accomplished quickly.
What do you dislike about the product?
The customer support via the main phone line is horrible. I've personally had 2 calls dropped on me without any follow-up calls in return. The support is outsourced to what sounds like the Phillipines, and all their support techs seem to be operating off a script. No critical thinking, as expected from a support team like this. The out-of-the-box reporting leaves a lot to be desired; roles can not be properly delegated to our team members. Communication via email is sometimes lacking.
What problems is the product solving and how is that benefiting you?
Our business needs to communicate both internally with our team members and externally with our customers. That's the primary benefit of using Zoom Workplace.
Zoom Workplace
What do you like best about the product?
Ease of use with both people internal and external to the organization.
What do you dislike about the product?
Administrating certain areas (like Phone Management) can be cumbersome and confusing.
What problems is the product solving and how is that benefiting you?
Ease of use for scheduling video conferences as almost everyone has access to Zoom.
Easy to use and plenty of features
What do you like best about the product?
Zoom is the easiest web meeting platform to use. My work role has me using Zoom at least one per day, and I never have connectivty issues or other problems. I also appreicate the extra features that allow for interactive teaching/display.
What do you dislike about the product?
None that I can think of! I have used other platforms that are much more cumbersome, so Zoom always seems like such a breeze to use.
What problems is the product solving and how is that benefiting you?
Zoom allows me to not only meet, but also create trainings for my team to view at their convenience.
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