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Makes it easy to schedule and join meetings
What do you like best about the product?
Zoom Workplace has made it easier for me to schedule and join meetings. Before would schedule them via my online Zoom account and, then, have to copy the meeting info into an Outlook calendar invite. Now I can do all that by just opening the app. Plus, it's easy to get an overview of what's coming up.
What do you dislike about the product?
The first time you open your Zoom app for the day, it takes a few minutes for the Zoom Workplace to load. (At least on my computer, it does). I've been late to log into a couple of meetings as a result.
What problems is the product solving and how is that benefiting you?
Zoom Workplace streamlines the scheduling and sharing of meetings. Plus, now that I look at the list of possible ways to use it, I'm going to have to explore a little more. There are a few things there (collaborative whiteboard, screen capture, virtual classroom) that could be of great benfit.
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Overall positive
What do you like best about the product?
Love that the phone, meetings and scheduler are all in a main home page. Makes keeping things organized easy and integrates with Google as well as Outlook.
What do you dislike about the product?
Having multiple lines on the phone, have to switch constantly and it isn't the easiest
What problems is the product solving and how is that benefiting you?
Staying connected and having remote employees. We're able to track productivty and phone lines to ensure no business calls are missed as well as being a lot more productivew.
Overall satisfaction, but the phone is excluded
What do you like best about the product?
It is a system that everyone is familiar with and makes remote work easier.
I am really satisfied with the functions such as video call & webinars.
The internal management functions are also satisfactory.
Functions such as adding and deleting users and changing extension numbers are convenient.
I am really satisfied with the functions such as video call & webinars.
The internal management functions are also satisfactory.
Functions such as adding and deleting users and changing extension numbers are convenient.
What do you dislike about the product?
The biggest complaint is the call quality of the Zoom phone.
It is really the worst.
No matter how good the internet environment is, it is often disconnected and not clear.
The reason I chose Zoom for the workplace was because I was attracted to the features of the Zoom phone, but it was the quality of this that made me consider canceling the service.
It is really the worst.
No matter how good the internet environment is, it is often disconnected and not clear.
The reason I chose Zoom for the workplace was because I was attracted to the features of the Zoom phone, but it was the quality of this that made me consider canceling the service.
What problems is the product solving and how is that benefiting you?
It would be more appropriate to provide a little more convenience rather than solving the problem.
Simple and reliable way to communicate with a remote team
What do you like best about the product?
Zoom has been simple to use and the go-to platform for communicating with my team. Unlike other platforms, being able to easily navigate my speaker and microphone while also having a clear picture has been something I don't take for granted anymore.
What do you dislike about the product?
The support can be hard to navigate. I will be passed from team member to team member with no resolution.
What problems is the product solving and how is that benefiting you?
Meeting with clients virtually
We can't let go if Zoom because of the little things!!
What do you like best about the product?
The ability to teach seemlessly... I use the annotation features almost everyday and they are the best of all annotation tools I've used and I had to teach during COVID. Also... the visual softening of our faces... is very generous on the days I place more value on my appearance.
What do you dislike about the product?
I don't like it's note taking ability. It is not as strong as some other AI tools and I would really like to just have a one-stop-tool for all video call needs.
What problems is the product solving and how is that benefiting you?
virtual meetings are a must for us as a remote team. We also do a lot of breakout rooms which is invaluable to us. The google calendar integration is brilliant and saves a TON of time.
Good tool overall
What do you like best about the product?
They continue to make useful improvements and it's getting to be a lot like Asana or slack in the platform which is nice. The zoom meetings feature has improved as well and they seem to be on track.
What do you dislike about the product?
The settings are still very confusing and instead of going to one place in the settings for each type of thing like phone settings, or meetings, there's a million places. Reorganizing their settings would be a godsend. Its like it's grown out of control and they never managed it or reconsidered how it was setup. Their support is awful though. It's impossible to get an answer or speak to a human and their ticketing system is garbage.
What problems is the product solving and how is that benefiting you?
Their phone system was cheaper than dialpad and yet very similar so we switched.
Customer support external contact
What do you like best about the product?
Customer service is reachable and very helpful
What do you dislike about the product?
They take a little more time to help with an issue. Wish they could solve the issue in a more timely manner.
What problems is the product solving and how is that benefiting you?
Have several instances when we have had to set up auto receptionist. They have been helpful setting up and or fixing issues with it.
Convenient
What do you like best about the product?
The Zoom AI Companion service and easy to use
What do you dislike about the product?
To be honest, I can't think of any at this time
What problems is the product solving and how is that benefiting you?
None at the moment
The one and only Zoom Workplace
What do you like best about the product?
I think zoom has brought out so many features that are usefull to the end user today. Break out rooms, Zoom Phone, Workplace Chat, and Whiteboard.. Its a one stop shop.
What do you dislike about the product?
I don't really see a downside to using Zoom. It always runs and is ready to go at a moments notice.
What problems is the product solving and how is that benefiting you?
It helps the business with meetings across the globe. This requires less traveling and more time with the end user.
Integrations Galore!
What do you like best about the product?
There are so many great intefrations that make it easy to use
What do you dislike about the product?
It takes time to add in all the integrations
What problems is the product solving and how is that benefiting you?
Facilitating collaboration across time & space!
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