Zoom
Zoom Communications, Inc.External reviews
10,059 reviews
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External reviews are not included in the AWS star rating for the product.
Essential for Hybrid Work, But Chat Features Need Improvement
What do you like best about the product?
The Zoom Rooms and Events feature has become essential for supporting hybrid work environments. I also appreciate the workplace analytics, which provide valuable productivity insights. Having chat, calling, meetings, and whiteboard tools all integrated in one platform makes collaboration much more seamless.
What do you dislike about the product?
Many of the chat features feel outdated compared to Slack and Microsoft Teams. Additionally, most AI functionalities are only accessible to paying users.
What problems is the product solving and how is that benefiting you?
This platform minimizes the need to switch between different tools, as it brings together meetings, chat, phone, calendar, email, documents, and a whiteboard all in one place. Sharing screenshots and passing remote control are both seamless experiences.
Great Video Clarity and Team Connectivity
What do you like best about the product?
It has good video clarity, and multiple people can join. Becomes easy for the team members who stay far
What do you dislike about the product?
Sometimes the voice gets disrupted, but that is acceptable.
What problems is the product solving and how is that benefiting you?
It helps make work easier by putting everything, meetings, chats, calls, and teamwork tools in one place. We don’t have to switch between many apps anymore. It saves time and helps everyone stay connected and organized, especially when working from different locations. It’s simple to use and makes communication smoother for the whole team.
Convenient for Meetings, But Needs Improvements
What do you like best about the product?
I find Zoom Workplace incredibly convenient and easy to use, which makes it a go-to solution for my work meetings and yoga classes. I especially appreciate how it allows me to communicate effortlessly through quick calls, facilitating both short and long meetings with minimal hassle. The process to set up Zoom Workplace was straightforward, and this simplicity has continued to be a defining feature throughout my use. One of the standout benefits is the ability to adjust meetings for multiple participants, which is particularly advantageous during our yoga sessions where having multiple participants on the call simultaneously is incredibly beneficial. Additionally, the fact that Zoom Workplace is not overly expensive adds to its appeal as a practical communication tool for various needs.
What do you dislike about the product?
I don't like the shortened duration of the free meetings offered by Zoom Workplace. Additionally, I find the lag time during calls to be an issue, as it can disrupt the flow of communication.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for easy communication and convenient meetings, benefiting especially our yoga classes with multiple participants, enhancing flexibility and reducing costs.
Efficient, User-Friendly Platform with Outstanding Communication Features
What do you like best about the product?
I have been using Zoom Workplace for about six years now, and it has been an incredibly useful tool for my academic and professional life. Starting during my college years for academic meetings during the COVID era, it became an essential part of my routine. Now, as a healthcare recruiter, I rely on Zoom Workplace to conduct meetings with heads of departments, project managers, and healthcare candidates I am sourcing and staffing for my company. One thing I particularly appreciate is how easy it was to set up and use Zoom Workplace from the beginning. The functionality is straightforward, and features are easy to access, making the entire user experience seamless. In terms of daily work, the screen sharing feature on Zoom Workplace stands out to me as the best among all vendors. It works flawlessly without any lag, which is crucial during video conferences. Additionally, the in-app messaging feature allows easy communication while engaging in video calls, making it extremely beneficial for maintaining fast communication with my bosses whenever there are issues or problems to solve. Overall, Zoom Workplace provides me with the efficient communication tools that are essential for my role, thereby making it a vital application in my lineup.
What do you dislike about the product?
I find it challenging to change the background in Zoom Workplace. Even though the feature seems to exist, I haven't been able to figure it out. I believe it should be easier to change the background to a more professional setting, especially if one is not in an ideal environment.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace enhances communication with my team, providing faster issue resolution through efficient meetings. The platform's screen sharing and messaging features are seamless and facilitate smooth collaboration.
Zoom Into a Smooth User Experience
What do you like best about the product?
Easy to use, straightforward UI navigation.
What do you dislike about the product?
I don’t really “dislike” much but I would say the UI aesthetic could use some refinement.
What problems is the product solving and how is that benefiting you?
It enables even remote client meetings to feel more personalized and maintain the one-on-one atmosphere that is so important for establishing a strong business-client relationship.
Organized Virtual Spaces, But Performance Lags with Large Groups
What do you like best about the product?
The virtual spaces are organized into various categories, making it simple to connect with anyone through virtual meetings.
What do you dislike about the product?
I've noticed that the app sometimes lags when the number of members increases.
What problems is the product solving and how is that benefiting you?
The security features are noteworthy. They provide a sense of safety and help protect my data, which I appreciate. Overall, I feel more confident using the product because of these security measures.
Essential for Researchers: Seamless Recording, Transcription, and Collaboration
What do you like best about the product?
As a scholar, Zoom has been an incredibly valuable tool for recording and transcribing interviews for data collection. One of its greatest advantages I find Zoom especially valuable because its audio recordings and auto generated transcripts are synchronized making it easier to follow along. More importantly, Zoom enables users to edit the auto-generated transcript as they listen, which helps produce clearer, more accurate data for analysis.
In addition, Zoom serves as an excellent platform for online teaching and meetings, offering multiple features that support interactive engagement and collaborative teamwork.
In addition, Zoom serves as an excellent platform for online teaching and meetings, offering multiple features that support interactive engagement and collaborative teamwork.
What do you dislike about the product?
What can be challenging for new users, however, is that when presenting on Zoom—especially while sharing PowerPoint slides or other visuals—the screen layout can shift unexpectedly. This can make it difficult for the presenter to navigate features such as built-in polls or managing breakout rooms efficiently.
What problems is the product solving and how is that benefiting you?
Zoom Workplace integrates meetings, chats, phone, and collaboration tools into one platform.
Features like breakout rooms, shared documents, whiteboards, and polling tools make interactive teaching and group work more manageable in virtual spaces. It allows me to recreate classroom dynamics or team meetings online without losing engagement.
Features like breakout rooms, shared documents, whiteboards, and polling tools make interactive teaching and group work more manageable in virtual spaces. It allows me to recreate classroom dynamics or team meetings online without losing engagement.
Effortless Teamwork and Intuitive Design.
What do you like best about the product?
Zoom workplace makes teamwork feels effortless, From crystal clear video meeting to seamless chat and file sharing, everything is in one place.I especially love how it is easy to jump into meetings, share screen and collaborate in real time without lags or confusion, the interface is clean intuitive and doesn't overwhelm you with unnecessary features
What do you dislike about the product?
I will love to see smoother integration with more third party tools and more likely desktop app
What problems is the product solving and how is that benefiting you?
It has become a key tool in our daily workflow, scheduling meetings, hosting brainstorming sessions or sending quick updates, all happens in one platform,
Great for Global Collaboration, But Zoom Links Can Be Tricky
What do you like best about the product?
meeting with my online collagues, some are in different country, helps with work
What do you dislike about the product?
quite a bit having problems with zoom links, especially in browser
What problems is the product solving and how is that benefiting you?
meeting with colleagues, discussing work things,scheduling meetings,screen sharing the work stuff
Solid and reliable for daily calls
What do you like best about the product?
I love how stable Zoom is and how consistently it works, even with large calls. The UI is very intuitive and it doesn’t require any training for new users. I also like that Zoom keeps adding features on top of meetings, like whiteboards, team chat, AI summaries, and scheduling tools. It centralizes most of the collaboration in one place, so we don’t have to jump between multiple tools. The video and audio quality is also better than many alternatives.
What do you dislike about the product?
Sometimes there are too many features in the menu and the UX can feel a little crowded. There are many settings and they are not always easy to find. Also, some features feel like they overlap with each other and can be confusing if you don’t use them often. Another downside is that when someone has a bad connection, Zoom tries to compensate but the audio can still cut off, which makes it hard to follow.
What problems is the product solving and how is that benefiting you?
Zoom solves the problem of bringing remote teams together in a simple and consistent way. Instead of having to coordinate people across different tools, we can schedule meetings, share screens and collaborate live in one place. It helps us reduce misunderstandings and speeds up decision making. It also makes it easier to host client calls and internal meetings without technical issues. The biggest benefit is reliability – we can trust meetings to start on time and run smoothly.
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