Zoom
Zoom Communications, Inc.External reviews
10,059 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Integration and User-Friendly Interface
What do you like best about the product?
Zoom is very easy to implement in any system, easy to use because of simple interface. Our team is using very frequently in a day.
What do you dislike about the product?
Customer service is poor and we found it hard to reach a human agent for customer support
What problems is the product solving and how is that benefiting you?
Through Zoom team members are connecting instantly from anywhere any place.
All-in-One Collaboration Made Effortless with Zoom Workspace
What do you like best about the product?
Zoom Workspace brings together meetings, chat, calander, whiteboard, and file sharing in one platform. It's easy to use and the AI companion helps summarise meetings and boost productivity.
What do you dislike about the product?
It's easy to use and I haven't faced any issue. It's working smoothly.
What problems is the product solving and how is that benefiting you?
It helps us collaborate better across teams by combining communication and productivity tools in one place. This saves time, reduces email clutter, and improves remote work efficiency.
All-in-One Collaboration That Keeps Teams Connected and Productive
What do you like best about the product?
I can chat, meet, and share files all in one place, which makes teamwork so much smoother.
The integration with other tools and the reliability of video calls really help keep everyone connected and productive, no matter where they’re working from
The integration with other tools and the reliability of video calls really help keep everyone connected and productive, no matter where they’re working from
What do you dislike about the product?
One thing I dislike about Zoom Workplace is that it can sometimes feel a bit overwhelming with so many features and settings to navigate. It takes a little time to get used to where everything is.
What problems is the product solving and how is that benefiting you?
It saves time because I don’t have to switch between multiple apps or wait for people to be in the office to collaborate. Meetings are quick to set up, the video and audio quality are reliable, and features like screen sharing and breakout rooms make teamwork feel almost like being together in person. Overall, it’s helped improve productivity, reduce confusion, and make daily communication smoother and more flexible.
Top-Notch Video Conferencing with Seamless Integrations
What do you like best about the product?
It is one of the best video conferencing software. We are using daily it for screensharing, meeting and webinars. It is easily integrated with other tools.
What do you dislike about the product?
Sometimes the mobile app is slow. Other than this all is good.
What problems is the product solving and how is that benefiting you?
We needed a meeting software which can help us in online meeting with remote control option available. Zoom is perfect for our team as we are involved in many troubleshooting sessions for client as well as our employer.
All-in-One Collaboration with Smart AI Features
What do you like best about the product?
The best part of Zoom Workplace is, it's one stop solution for all types of communication and collaboration. The platform can easily be setup even if he/she is not from an IT background. The platform also offers AI features to draft email and chats etc. The Zoom AI companion 2.0 which offers personalized coaching and can monitor employee performance.
What do you dislike about the product?
Privacy: Zoom workplace should ensure more privacy such as end to end encryption of the meeting content.
Customer support: Sometimes i have found their customer support a bit frustrating and less efficient that kills your time.
Free version: The free version offers a very limited features.
Echo issue: If you are not using a headphone, always face echo problem.
Customer support: Sometimes i have found their customer support a bit frustrating and less efficient that kills your time.
Free version: The free version offers a very limited features.
Echo issue: If you are not using a headphone, always face echo problem.
What problems is the product solving and how is that benefiting you?
It offers me all in one platform for all business meeting and collaboration and hence it is solving my day to day requirements of conducting meeting with stakeholders.
Intuitive and Easy to Use—A Standout Experience
What do you like best about the product?
It is quite intuitive to use and is effortless. I don't have to cross like 10 hurdles to schedule a meeting or a call. The entire platform is laid out in a very clear fashion.
One of the USP that I stick to using Zoom is the video quality. Even with screen sharing and quite a few background tasks running in the background, you can still play with avatar and to be honest works best if I compare to any other platform like google meet.
One of the USP that I stick to using Zoom is the video quality. Even with screen sharing and quite a few background tasks running in the background, you can still play with avatar and to be honest works best if I compare to any other platform like google meet.
What do you dislike about the product?
As a guest user, the biggest challenge comes as in the restriction. There are a few things you can not access, like some workspace files or deeper integrations.
It’s not a dealbreaker, but it does make you feel slightly like an outsider at times. Still, I would definitely recommend it to a friend or teammate.
It’s not a dealbreaker, but it does make you feel slightly like an outsider at times. Still, I would definitely recommend it to a friend or teammate.
What problems is the product solving and how is that benefiting you?
It makes working with my team so much easier.
Even though I’m not on a paid plan, I can still join meetings, share ideas, and stay updated without missing a thing.The biggest advantage is you have everything at one place, chat, videos, etc. Just makes all collaboration a piece of cake. I had a peek into the paid account as well, I have tried their flowchart/diagrams as well. They are real value add for someone who is into SaaS companies in a leadership role.
Even though I’m not on a paid plan, I can still join meetings, share ideas, and stay updated without missing a thing.The biggest advantage is you have everything at one place, chat, videos, etc. Just makes all collaboration a piece of cake. I had a peek into the paid account as well, I have tried their flowchart/diagrams as well. They are real value add for someone who is into SaaS companies in a leadership role.
Effortless Online Meetings with Real-Time Sentiment Insights
What do you like best about the product?
Super easy to use, allows to see the sentiment of the users while presenting as you can see the panel reactions as well. Best tool for online meetings
What do you dislike about the product?
Takes a longer time to load during the meeting. Another downside are the updates, updates sometimes load during the call and that makes the app to close.
What problems is the product solving and how is that benefiting you?
We use it for client interaction and also sometimes for internal meetings when the whole office is involved
Immersive Virtual Boardrooms and Smart Collaboration Tools Elevate Meetings
What do you like best about the product?
The platform has revolutionized our executive meetings by offering virtual boardrooms that closely replicate the immersive atmosphere of in-person meeting spaces. The Immersive View feature is particularly impressive, as it automatically arranges participants into dynamic layouts based on their roles within the discussion. In addition, the AI Companion generates real-time meeting minutes, capturing both agreements and disagreements as they happen. What I appreciate most are the smart whiteboards, which efficiently capture and organize complex ideas, enable real-time voting, and make it easy to track previous decisions.
What do you dislike about the product?
Zoom Workplace has created a culture of continuous innovation, allowing teams to work together and co-create no matter where they are located. The Zoom Huddles feature makes it easy for spontaneous brainstorming sessions to develop into structured projects, and the availability of design thinking templates supports a consistent and systematic approach to creative work. Furthermore, the Workplace Insights tool identifies successful collaboration habits and suggests improvements, turning every interaction into an opportunity for organizational learning and development.
What problems is the product solving and how is that benefiting you?
The platform provides clear ROI by offering advanced collaboration metrics that extend beyond just tracking meeting duration. Its Collaboration Dashboard evaluates aspects like the quality of contributions, the diversity of participants, and the speed of execution. Additionally, connection heatmaps help identify areas where workflows can be improved. This data-driven methodology enables us to accurately assess the impact of each technology investment and make real-time adjustments to our strategies, ensuring we maximize business value.
Easy to use platform that makes communication simple and seamless
What do you like best about the product?
I’ve been using Zoom since the early days of COVID, back when meetings were free with unlimited hours. It quickly became one of the most dependable tools for both work and personal communication. What I like most is how simple it is to use.The interface is clean, and joining or hosting a meeting takes just a few seconds. I kinda liked the idea of breakout rooms, screen sharing, and its amazing how stable the video and audio usually are even with large groups. It’s a platform I now use almost every day for meetings, training, and client calls.
What do you dislike about the product?
Some of the advanced features, like AI meeting summaries or detailed analytics, are only available on paid plans, which limits access for smaller teams
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it really easy to stay connected with teammates and clients, no matter where everyone’s working from. During covid it helped our team keep projects moving when in person meetings weren’t possible, and it’s still a big part of how we communicate today. It saves alot of time by cutting down on emails, and helps us have quick meetings whenever we need.
Seamless Collaboration Hub That Unifies Our Workflow
What do you like best about the product?
Within our organization, we have made Zoom Workplace the core of our digital collaboration efforts. The platform enables us to move smoothly between video meetings, shared workspaces, and project management tasks, all while preserving the context of our discussions. Thanks to this integration, we no longer face the tool fragmentation that once disrupted our productivity.
What do you dislike about the product?
The AI integrated into Zoom Workplace has truly become our most valuable collaborative assistant. It not only generates meeting summaries automatically but also identifies outstanding action items, learning from our work habits to help us optimize every interaction. Additionally, the smart rooms adjust their settings according to the type of meeting, which has greatly enhanced our workflows.
What problems is the product solving and how is that benefiting you?
What I appreciate most about Zoom Workplace is the way it has balanced the experience for both in-person and remote participants. Its immersive views and features that promote equitable participation make sure every voice is given equal weight. This platform has truly enhanced our organizational culture, fostering a sense of belonging that goes beyond physical spaces and different time zones.
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