I work in restaurant technology with Asana.
Asana
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We live and die in Asana.
What do you like best about the product?
Workflow management
Agency capacity
Managing velocity for Experts
Time Reporting
PTO Reporting
Agency capacity
Managing velocity for Experts
Time Reporting
PTO Reporting
What do you dislike about the product?
They tend to make small updates that affect our use of Asana with seemingly no warning.
What problems is the product solving and how is that benefiting you?
Asana lets us get a clear view of the time we spend on clients and the overall time our employees work. This helps us manage SOW but also ensures that our Experts aren't being overworked, maintaining our people-first culture.
A Balance of Power and Simplicity
What do you like best about the product?
Ease of Use and Intuitive Interface: This is consistently the top highlight. Asana is widely praised for its clean, user-friendly design. It's relatively easy to get started with, even for those new to project management software, and its layout is straightforward, making it simple to navigate tasks, projects, and communications. The learning curve is generally considered shorter than many of its competitors.
What do you dislike about the product?
Expensive for Advanced Features: While the free plan is decent for very small teams or personal use, many of Asana's truly powerful features (like Timeline/Gantt charts, Portfolios, Workload management, advanced reporting, and higher automation limits) are locked behind the more expensive Starter, Advanced, and Enterprise plans. The price per user can quickly add up for larger teams, making it a significant investment.
What problems is the product solving and how is that benefiting you?
Teams often struggle with knowing who is responsible for what task, what the next steps are, and by when they need to be completed. This leads to missed deadlines, duplicated efforts, and general confusion.
Great Task Manager
What do you like best about the product?
Even though it may seem daunting at the beginning, asana is easy to use once understood, great to organise tasks and projects with different users, not too complicated to implement once done is a marvellous asset to have.
What do you dislike about the product?
Sometimes more personalisation would be great to have, it would bring more fluidity to the tasks assigned.
What problems is the product solving and how is that benefiting you?
A more organised and centralised place where all the information necessary for a project or task is found and placed.
Helpful Platform but Still Learning
What do you like best about the product?
I like the overall user interface design. As designers, we appreciate the visual aesthetics and interaction design since Asana is a platform we use regularly. For work, we like how it organizes things for our team and allows us to stay on track with projects.
What do you dislike about the product?
I find that it's a bit difficult to setup and know exactly what is capable for us to do to improve efficiency for the team. It takes a lot of time to figure out the best way to set things up for the team and isn't the most intuitive for how to best do things.
What problems is the product solving and how is that benefiting you?
Asana is solving the issue of organzing our projects and managing our work we're completing. It also allows us to communicate with transparancy with our clients about what we are working on and where we are headed. This allows us to manage our time and workload well, keep projects organized and moving forward, and keep us on task.
Easy, Intuitive, and Invaluable - Best Project Management Software out there
What do you like best about the product?
It’s very simple to use, there is a very short learning curve!
What do you dislike about the product?
Not being able to assign multiple people to a single task!
What problems is the product solving and how is that benefiting you?
Taking care of small business logistics, projects, workflow dependencies, scheduling tasks, as well as documentation for tasks!
Great for task-based work, challenging to use as communication tool outside of messages board.
What do you like best about the product?
Simple to add tasks and generate insights about work. Resourcing tool has been a game changer.
What do you dislike about the product?
Challenging for team to find certain tasks, there are few ways to call attention to or format tasks in a way that certain members of the team can easily find them.
What problems is the product solving and how is that benefiting you?
resourcing by making informed decisions about workload, but estimated time is not a perfect science.
Simple but powerful
What do you like best about the product?
The variety of project management templates makes Asana so user friendly. It is a customizable product and it is a simple way to stay on the same page with all of the people that I work with. Integration with Microsoft was easy and extremely helpful.
What do you dislike about the product?
The user interface is busy and needs to be simplified. I just did a project management training class for my organization and people felt a little overwhelmed with the tool because it is so busy. If you simplified the interface and made it more sleek, that would be amazing and implementation with staff would be so much easier.
What problems is the product solving and how is that benefiting you?
Asana is helping my organization to communicate more effectively by having this dynamic tool that allows us to have real time updates on the status of projects. It also provides a way for us to have less face to face meetings.
Highly recommend Asana
What do you like best about the product?
I reviewed other project management software options and really appreciated Asana for being user friendly for someone who isn't technical. User interface is easy to follow. With the Premium option, it's a great tool to manage tasks, goals. Trainings help utilize the full breadth of Asana.
What do you dislike about the product?
I haven't been able to identify anything yet. I've been using Asana for 3 years.
What problems is the product solving and how is that benefiting you?
Asana helps me manage tasks across our in-office and remote staff.
User-friendly interface and effective team collaboration elevate project visibility
What is our primary use case?
What is most valuable?
I think it's very user-friendly on their Kanban boards for Asana. It's very easy to use for everyone in the team. They have a good tool for the portfolio aspect because we have projects in different areas. Their new capacity planning is also useful for us to see where we are overloaded and how we can shuffle resources around. The fact that the Kanban is so easy to use and the portfolio functions are particularly valuable.
We have benefited from Asana's visual interface components such as Kanban boards. I did not use their Gantt chart, but they have good features and there is substantial visibility among team members because they can see who's working on what. It's easy to use and very friendly.
Asana takes one of the highest priorities for us for reviews.
Asana gives visibility to upper management with the workload and all the other projects that are going on at this point in the company.
What needs improvement?
The capacity planning in Asana is working pretty decently, but there are some opportunities there for sorting, such as determining which project has the highest resources, as their sorting doesn't work that effectively. The capacity planning sorting and visual aspects could be improved.
For how long have I used the solution?
We started using Asana approximately two to three years ago.
How are customer service and support?
I'm in touch with Asana's sales account manager only. I learned it on my own. Their website has many areas of training, so it's very comprehensive. If you have any questions, you can use the search function and receive many good answers.
I would rate eight to nine for my experience with either the sales representative or the online support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup with Asana was not straightforward because you had to think of where you want to go. It's somewhat tedious because you have to add it project by project, but it's part of building a portfolio. While it was more challenging in the beginning, for an end user, it was not that complicated.
Which other solutions did I evaluate?
There are main differences between Planview and Asana in my opinion, with Planview being much stricter. There are too many controls on it. Planview has more reporting capabilities and is more detailed. However, for what we need right now in our organization, Asana works pretty well.
What other advice do I have?
It would be acceptable if my real name was used with this review.
It can be public for my company name.
On a scale of 1-10, I rate Asana an 8.
Love how we can set due dates, assign others, track progress, comment, keep on track with all tasks.
What do you like best about the product?
How you can track systems or workflows..
What do you dislike about the product?
That there is not a chat feature for teams.
What problems is the product solving and how is that benefiting you?
Tracking tasks and making sure we complete them on or by due dates. The rules feature allows to manage tasks and make sure they auto go through to the next step eliminating more time.
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