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Saw a significant reduction in our cart abandonment rate
What do you like best about the product?
Simple to design a customized path for every client.
Amazing, imaginative layouts with distinct brand messaging.
Email and SMS from Insider's toolkit guarantee prompt and customized communications.
Amazing, imaginative layouts with distinct brand messaging.
Email and SMS from Insider's toolkit guarantee prompt and customized communications.
What do you dislike about the product?
Insider's Product Demo Hub is an excellent resource for learning, onboarding, and brainstorming campaign ideas. We would like to see additional scenarios created by the team for the goods we use.
What problems is the product solving and how is that benefiting you?
Insider helped us engage with customers better via App Push
This diversity broadens our audience and fosters greater involvement, which ultimately fortifies our overall marketing strategy.
This diversity broadens our audience and fosters greater involvement, which ultimately fortifies our overall marketing strategy.
Insider helped us deliver customer delight
What do you like best about the product?
The recommendation engine helped us successfully execute our cross-selling and upselling strategy. Insider contributed to making each customer's experience more unique. By utilizing the "Smart Recommender," we were able to establish a connection with clients who were particularly looking for deals.
What do you dislike about the product?
The Insider support team has been incredibly helpful and responsive, with a wealth of knowledge.
What problems is the product solving and how is that benefiting you?
Changed how customers interacted with the Insider range of products.
Thanks to behavioral targeting, we were able to better understand client behavior and make informed decisions.
Thanks to behavioral targeting, we were able to better understand client behavior and make informed decisions.
Significant improvement in conversion rates from using all of Insider’s products
What do you like best about the product?
We succeeded in converting new clients and achieving omni-channel engagement with our current clientele. Our engagement rate rose as a result of Web Suite's highly engaging pop-up advertisements. Using Architect's customer segmentation, we were able to target particular consumers at every stage of the purchasing process.
What do you dislike about the product?
We had low engagement with our existing customers as we were not using omni-channel engagement in the beginning. Now with Insider all the issues are resolved.
What problems is the product solving and how is that benefiting you?
Targeting new clients through lead generation and email marketing to persuade them to use a promo code—which has a 2.6% conversion rate—to make their first purchase.This has boosted our overall conversions.
Extremaly quick and easy onboarding with Insider’s integrations modules
What do you like best about the product?
- The platform is easy to use.
- The onboarding process is quick and easy
- The dashboard is user-friendly with easy to access reports.
- The onboarding process is quick and easy
- The dashboard is user-friendly with easy to access reports.
What do you dislike about the product?
There was some data missing from the transactional email dashboard that we wanted to analyze. We were unable to verify the user's level in order to send transactional information straight from the panel. However, we resolved it using Webhook.
What problems is the product solving and how is that benefiting you?
Earlier, sometimes our consumers occasionally were not receiving transactional SMS, which Insider helped us fix. Simple and secure methods of sending transactional messages such as email and SMS drastically improved our deliveries. We are really glad that Insider introduced the Transactional SMS.
Insider helped reduce bounce rates by almost 50%
What do you like best about the product?
Insiders' ready to use WhatsApp templates made it easier for users to communicate quickly and efficiently. User engagement rose and bounce rates were considerably reduced with the usage of tailored and pertinent messaging. We are able to provide highly personalized experiences and run omnichannel marketing using Architect.
What do you dislike about the product?
Introducing newer templates on a more frequent basis will help us build more exciting and fresh campaigns.
What problems is the product solving and how is that benefiting you?
Using push notifications we were able to nudge customers to complete their purchase.
By reaching out customers through different communication channels and consistent messaging we ensured they spend more time on our website.
Clickable links shared through WhatsApp, SMS and push notifications ensured they find what they are looking for with ease which helped reduce our bounce rates by almost 50%.
Easy access encouraged customers to make larger purchases, which raises order values.
By reaching out customers through different communication channels and consistent messaging we ensured they spend more time on our website.
Clickable links shared through WhatsApp, SMS and push notifications ensured they find what they are looking for with ease which helped reduce our bounce rates by almost 50%.
Easy access encouraged customers to make larger purchases, which raises order values.
Intuitive platform that delivers what is expected in technical matters.
What do you like best about the product?
The ease of using the platform and managing the processes.
What do you dislike about the product?
The contractual form of the platform binds us to features that are not always properly used, and then the process becomes bureaucratic to resolve.
What problems is the product solving and how is that benefiting you?
There is nothing I can remember at the moment that is being resolved that will benefit the use.
70% uplift in sales using Architect
What do you like best about the product?
"The Web Suite for helping us to create an eye-catching and user-friendly online retail store front quickly.
Web Push for sending alerts to prospects at the right time.
Architect for providing deep insights for creating campaigns that truly made a difference and uplift sales by a whopping 70%"
Web Push for sending alerts to prospects at the right time.
Architect for providing deep insights for creating campaigns that truly made a difference and uplift sales by a whopping 70%"
What do you dislike about the product?
Getting used to the extensive feature set takes some time. But the support staff holds your hand and ensures a seamless onboarding.
What problems is the product solving and how is that benefiting you?
"The journey builder Architect helped improve our users' satisfaction and engagement levels by fixing the problem of generic encounters.The Web Suite and Web Push helped increase online visibility, boost customer engagement, and our sales boosted by a whopping 70%.
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Great CX platform with innovative features
What do you like best about the product?
User friendly interface, great customer suppport, lots of features
What do you dislike about the product?
Some difficult integrations with non-standard configurations/platforms
What problems is the product solving and how is that benefiting you?
Rapid A/B testing, allowing us to test UX and new features prior to development. This allows us to work more efficiently, and personalise experiences for our users based on real data. Easy to build email and sms marketing. Easy to segment users and groups
Normal
What do you like best about the product?
-customer support
-easy in app push
-easy in app pop up
-easy in app push
-easy in app pop up
What do you dislike about the product?
-budget
-technical problems (they occur often)
-technical problems (they occur often)
What problems is the product solving and how is that benefiting you?
it increases our sales by using push and pop ups
Created unique customer experiences through Insider’s multiple products on Inone
What do you like best about the product?
We were able to deliver personalized automated engagement through App, Email, SMS, and WhatsApp with Insider. Insider contributed in making each customer's experience more unique with our ability to create different omnichannel journeys based on our different business use cases. (e.g., through Insider's Architect, we were able to automate campaigns across different channels based on vendors' preference - therefore, driving more engagement and quantitative results like revenue/lead generation
What do you dislike about the product?
Prior to Insider, we had to use separate vendors for each channel. Now, this has been resolved
What problems is the product solving and how is that benefiting you?
We have now switched to omnichannel engagement and single vendor for all communications. There is an actionable CDP. We have organized all communication channels and data in 1 single platform and creating personalized experiences across multiple channels with CDP+Architect.
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