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Conversations improved with WhatsApp chatbots
What do you like best about the product?
We really like Insider’s WhatsApp solutions. It helped us effectively create a two-way communication model with Insider’s WhatsApp chatbots and WhatsApp Commerce.
What do you dislike about the product?
Right now we’re using WhatsApp of Insider. I think we’ll want to start using their other products more soon.
What problems is the product solving and how is that benefiting you?
WhatsApp Commerce helped brands complete a complete end-to-end buying experience on the most interactive channel, WhatsApp. And with the chatbots we tackled our support use cases by helping customers address their challenges.
Better user targeting and engagement with predictive segmentation
What do you like best about the product?
We like the Personalization suite of product - Web Suite, Web Push, Mobile App, and Predictive audiences. We’ve really managed to improve our website and app browsing experiences by creating relevant and customized campaigns for users. We’ve also used their email products and our delivery, open rates have improved quite significantly. The products are really easy to use and we’ve managed to create campaigns quite effectively since.
What do you dislike about the product?
We’ve generally had a solid experience so far - both with the product and the support provided by the team. So no major frustrations encountered.
What problems is the product solving and how is that benefiting you?
More accurate user segmentation
Better website and app experience
More traffic and quality leads
Increased email deliverability, open rate, click rate
Better website and app experience
More traffic and quality leads
Increased email deliverability, open rate, click rate
Uplift is conversion rates by 25%
What do you like best about the product?
"The Email and WhatsApp template library.
Robust segmentation features that enabled us to set up targeted WhatsApp campaigns. "
Robust segmentation features that enabled us to set up targeted WhatsApp campaigns. "
What do you dislike about the product?
It would be nice if the price a little bit lower.
What problems is the product solving and how is that benefiting you?
"The SMS had a significant positive impact on our conversions
The Email and WhatsApp with its ready to use templates are one of the best communications tools Insider has
We love the journey personalization of the Architect."
The Email and WhatsApp with its ready to use templates are one of the best communications tools Insider has
We love the journey personalization of the Architect."
AI capabilities are top class! Makes our lives easier
What do you like best about the product?
We've used the AI capabilities and they've worked great to improve our productivity and efficiency. Content Generation, Send Time Optimization, and Predictive Segments - all of them were successful in different ways.
What do you dislike about the product?
The pricing could be more supportive and helpful - and that might bring higher ROI.
What problems is the product solving and how is that benefiting you?
Use cases solved: Increasing leads with gamified spin the wheel to provide coupons, brought in more SMS subscribers.
Increase in email open rate with personalized content for right user segments.
Increase in email open rate with personalized content for right user segments.
Great retention and website personalization tool
What do you like best about the product?
emailers, webpush, and smart recommendations are the features I have been using since some time, the capabilities and segments that can be created for better targeting of our customers helps in achieving better conversion rate and engagement.
The personalisation features where different website inventories can be shown for different customers is really interesting and helps in increasing engagement.
The personalisation features where different website inventories can be shown for different customers is really interesting and helps in increasing engagement.
What do you dislike about the product?
implementation time in case of customised requirement is a little high as it needs their tech team involvement.
rest everything is good.
rest everything is good.
What problems is the product solving and how is that benefiting you?
personalization - targeting differnet customers with different creatives , recommendation, communication channels like emailer and webpush
The tool is efficient and intuitive, but the measurement layer needs significant improvement.
What do you like best about the product?
The tool is efficient and intuitive from an operational standpoint.
It offers solid structuring for templates, journeys and segmentation, which speeds up execution and supports our CRM operation across multiple brands.
The CDP architecture helps centralize profiles and activate audiences quickly, especially in real-time use cases.
The customer support is outstanding. The team is fast, efficient and very solution-oriented. They understand our context, help us navigate the tool and respond quickly when we need guidance or troubleshooting. This level of support makes our operation smoother and gives us confidence to scale our CRM initiatives.
It offers solid structuring for templates, journeys and segmentation, which speeds up execution and supports our CRM operation across multiple brands.
The CDP architecture helps centralize profiles and activate audiences quickly, especially in real-time use cases.
The customer support is outstanding. The team is fast, efficient and very solution-oriented. They understand our context, help us navigate the tool and respond quickly when we need guidance or troubleshooting. This level of support makes our operation smoother and gives us confidence to scale our CRM initiatives.
What do you dislike about the product?
The measurement layer is limited.
There is significant room for improvement in analyzing and monitoring campaign results in channels such as WhatsApp, especially for education use cases.
The tool lacks deeper insights and financial impact evaluation, which makes strategic decision-making harder.
Some features are very e-commerce-driven, which requires adaptations for the education industry.
There is significant room for improvement in analyzing and monitoring campaign results in channels such as WhatsApp, especially for education use cases.
The tool lacks deeper insights and financial impact evaluation, which makes strategic decision-making harder.
Some features are very e-commerce-driven, which requires adaptations for the education industry.
What problems is the product solving and how is that benefiting you?
Insider helps us centralize customer data, activate audiences in real time and orchestrate journeys across multiple channels, which is essential for managing high volumes and complex funnels in education. This improves our operational efficiency and enables faster experimentation and personalization.
However, the lack of robust data extraction and analysis capabilities limits our ability to fully understand campaign performance. The current measurement layer makes it difficult to identify patterns, optimize strategies and accurately evaluate the effectiveness of WhatsApp campaigns.
Without deeper insights, it becomes harder to take truly data-driven decisions, which impacts our ability to refine communication, increase engagement and drive higher conversion rates.
However, the lack of robust data extraction and analysis capabilities limits our ability to fully understand campaign performance. The current measurement layer makes it difficult to identify patterns, optimize strategies and accurately evaluate the effectiveness of WhatsApp campaigns.
Without deeper insights, it becomes harder to take truly data-driven decisions, which impacts our ability to refine communication, increase engagement and drive higher conversion rates.
Onsite and Web Push helped increase our conversion rates
What do you like best about the product?
Onsite personalisation features helped to streamline our website visitors' navigation and product discovery. We obtained an in-depth instruction and assistance required to properly comprehend the product and integrate it into our website. And we were particularly delighted with the way these worked in perfect harmony to create powerful, personalised customer experiences at scale.
What do you dislike about the product?
We did need some time to generate fresh scenario concepts before utilising Insider. But now, with Insider everything is so straightforward and effortless.
What problems is the product solving and how is that benefiting you?
Insider helped us to promote relevant movies to different web site users and helped users navigation when we have a lot movies. It also helps us give more visibility to our seasonal campaigns.
Activated omnichannel customer journeys across customer lifecycle and it has been easy!
What do you like best about the product?
We really like all the products - Architect, App, Email, SMS, WhatsApp
Architect along with the CDP helps us consolidate user data from all our data sources and create great experiences across the different channels. With lots of advanced segmentation options, we’re able to target the right users with the right messages on the right channel.
We also love the Call an API channel on Architect that allows us to extend our messaging to other non-native channels like Line and VIber - allowing us to create true omnichannel CX.
We also love the Insider team throughout - and they’re always super supportive.
Architect along with the CDP helps us consolidate user data from all our data sources and create great experiences across the different channels. With lots of advanced segmentation options, we’re able to target the right users with the right messages on the right channel.
We also love the Call an API channel on Architect that allows us to extend our messaging to other non-native channels like Line and VIber - allowing us to create true omnichannel CX.
We also love the Insider team throughout - and they’re always super supportive.
What do you dislike about the product?
We love both Insider’s products, team, and services. So not much to complain.
What problems is the product solving and how is that benefiting you?
Before using Insider, we had to use different vendors for each of the different channels and due to this we were not able to create synchronized experiences across the customer lifecycle. Now that is achieved with the CDP+Architect. This ensured that we organized all our data and communication channels into one single platform with the actionable CDP.
The best choice for our CRM
What do you like best about the product?
Simple use
Many segmentation possibilities
Many customizations
Encompasses multiple channels
Complete Journey tool
Many segmentation possibilities
Many customizations
Encompasses multiple channels
Complete Journey tool
What do you dislike about the product?
It is not yet 100% translated
Some tools take time to be implemented
Some tools take time to be implemented
What problems is the product solving and how is that benefiting you?
We couldn't unify communications with the client across all our sales channels and platforms. With Insider, this was solved.
Great web personalization and recommendations product
What do you like best about the product?
Ease of use of the products we’re using - Web Personalization, Smart Recommender, Web Push
Customer success team is extremely supportive with lots of ideations and quick response turn around time.
Web push: Automations and lots of bulk campaigns for all the customers
Recommendations: Able to decrease drop off from out of stock products by recommending alternatives.
Customer success team is extremely supportive with lots of ideations and quick response turn around time.
Web push: Automations and lots of bulk campaigns for all the customers
Recommendations: Able to decrease drop off from out of stock products by recommending alternatives.
What do you dislike about the product?
Since our product catalog is quite vast, some of the implementations took long as everything needed to be integrated smoothly. Additionaly the learning curve to learn the platorm is high.
What problems is the product solving and how is that benefiting you?
We’ve been able to create a lot of customizations on the web. We deliver very clean designs that look native to the website by using Insider’s web templates that blend perfectly with the website.
We’ve seen a 12% increase in the number of subscribers across all the different markets. Our traffic quality has improved and able to deliver A/B tests effectively.
We’ve seen a 12% increase in the number of subscribers across all the different markets. Our traffic quality has improved and able to deliver A/B tests effectively.
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