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1,203 reviews
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External reviews are not included in the AWS star rating for the product.


    Anh .

Truly a gamechanger SaaS product suite to increase CTR and reduce lack of engagement

  • August 26, 2024
  • Review provided by G2

What do you like best about the product?
Data-backed analysis of customer behavior. Automated alerts have been a savior for us and get instant engagement from users across different channels.
What do you dislike about the product?
Although the team gives training, everything can’t be applied at the same time. We still need CSM to guide.
What problems is the product solving and how is that benefiting you?
Our team wasn't able to analyse customer behaviour on app, mobile app suite made it clear for us.
Used Architect tool to gamify the experience for our customers on different channels which was a game-changer for us as it grabbed more eyeballs.


    Sukran T.

Elevated customer satisfaction with Web Push

  • August 23, 2024
  • Review provided by G2

What do you like best about the product?
Web Push, sharpening our user engagement and increasing our conversion rates.
The Web Suite is revolutionary because it offers a comprehensive approach to dynamic content customized for every visitor and website optimization.
By providing our users with timely and appropriate notifications, Insider's Web Push enables us to engage consumers in a proactive manner.
What do you dislike about the product?
We were able to design filters with Web Suite by Insider that made product discovery easy.
What problems is the product solving and how is that benefiting you?
Insider rises to the occasion when it comes to providing tailored experiences.
The Web Suite ensures seamless website management with adaptable content and optimizes operations, saving time.
Web Push addresses communication issues strategically by providing tailored notifications that improve our user engagement and conversion rates.


    Cindy K.

"Smart Solution for Smart Marketers-Attractive way to engage your customers"

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
Managing leads, tracking customer interactions, scheduling meetings, and analyzing sales data are daily tasks that require robust and reliable tools.
Insider's lead management system is exceptionally robust. It allows me to capture, organize, and track leads effortlessly. The app integrates with various sources such as email, social media, and landing pages, automatically importing and updating lead information in real-time. The ability to assign statuses, prioritize leads, and set follow-up reminders ensures that no potential customer falls through the cracks. Additionally, the visual pipeline feature provides a clear overview of where each lead stands in the sales process, enabling me to strategize and allocate resources effectively.
In today's digital workspace, integration capabilities are crucial, and Insider excels in this area. It integrates seamlessly with a wide array of tools and platforms that I use daily, including Google Workspace, Microsoft Office 365, Slack, and various CRM systems.
Insider leverages artificial intelligence to provide smart sales assistance. Features like predictive lead scoring help identify which leads are most likely to convert, allowing me to prioritize my efforts effectively. The AI also suggests optimal times to contact prospects based on previous interactions and engagement patterns. Additionally, automated email templates and personalized messaging recommendations save time and increase the effectiveness of my communications. This intelligent assistance enhances efficiency and improves the chances of closing deals successfully.
The quality of customer support provided by Insider is commendable. Whenever I have encountered issues or had questions, the support team has been responsive, knowledgeable, and helpful. They offer multiple channels for assistance, including live chat, email support, and a comprehensive knowledge base with tutorials and FAQs. The prompt resolution of problems and the willingness to listen to user feedback have contributed greatly to a positive user experience.
I also love;
-It's s Intuitive and user friendly interface.
-Advanced Analytics and Reporting.
-Mobile Accessibility
What do you dislike about the product?
Can't really think of any, it's such a good software. Maybe a few improvements on the on the automation workflows though.
What problems is the product solving and how is that benefiting you?
Insider has significantly streamlined my workflow, consolidating various tasks into a single platform. The automation of routine processes such as data entry, scheduling, and follow-ups frees up valuable time, allowing me to focus more on building relationships and strategizing sales approaches. The centralized information system means less time spent switching between different apps and more time engaging with clients.
Insider provides a wealth of information about each lead and client, including interaction history, preferences, and feedback. This data-driven approach enables me to personalize my interactions, addressing specific needs and concerns, which enhances client engagement and fosters stronger relationships. The timely and relevant communication facilitated by Insider increases customer satisfaction and loyalty.


    Hakan .

Notable increase in client retention because to Insider's Web Suite

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
The Web Suite significantly improved our website's user experience, enabling dynamic content adaptation based on individual visitor data and behaviour.
What do you dislike about the product?
The dashboard can be a little more user-friendly, looks complex in its current avatar. However, we can obtain insightful information about our initiatives with just a few clicks, which has been quite helpful.
What problems is the product solving and how is that benefiting you?
We saw a significant improvement in our business after using Web Suite.
We were able to provide our website visitors with customized product recommendations using Web push notifications.


    Mehmet Ali .

Cracked the code to boost our sales with Insider's whatsapp

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
Our user engagament and conversion rates increased dramatically as a result of web push's accurate and timely allerts.
What do you dislike about the product?
It takes some time to get used to large feature set.
What problems is the product solving and how is that benefiting you?
Insıder solves the issue of dispersed web tools by optimizing web operations and improving our overail online performance with the help of the Web Suite.


    Retail

Architect's flawless client segmentation greatly improve our CX.

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
We were able to give our customers individualized experiences because of architect which improved our CX.
What do you dislike about the product?
We received a lot of assistance from insider support teams and now we are utilizing without any issues.
What problems is the product solving and how is that benefiting you?
We weren't communicated clearly or effectively, Insider's personalized emails and whatsapp messages templates improved our communication and increased number of leads we received.


    Faruk .

The architect tool increased sign-ups quickly and steadily.

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
The Web Suite provides a holistic approach to website optimization and dynamic content tailored for each visitor. Through the provision of relevant and timely notifications, Insider's Web Push allows us to actively communicate with our users.
What do you dislike about the product?
It can be daunting to comprehend all of the features and capabilities of Insider's suite. But once you figure it out, it's really easy to use.
What problems is the product solving and how is that benefiting you?
When it comes to offering customized experiences, Insider excels.
The Web Suite streamlines processes, saves time, and guarantees easy management of websites with flexible content.
Strategically addressing communication problems, Web Push offers customized alerts that raise user engagement and conversion rates.


    Ezgi Can S.

Web experience improvement platform - Insider

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
Products: Web suite, Web push & Email, SMS suite
Web Suite templates, campaign creation on the Action builder. I work with an impossible platform to make on-site actions, Insider saved me from tons of workload and now I can create literally magic.
Web Push - AI-based Content Generator has saved time in creating push messages
Email warm-up and deliverability
What do you dislike about the product?
We’d have liked smart recommender product to be priced together with web suite as that would have made the whole usage more economical.
What problems is the product solving and how is that benefiting you?
Faster time to market with AI capabilities
Higher revenue generated
Building engagement and customer loyalty - helping retention
On-site actions


    Hezekiah J.

Increased page views and average session duration by 38% from Insider’s products

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
Insider's tools helped us raise awareness of services to our customers informed about the legalities involved in doing transactions. We utilized their Web Suite, Mobile App, Web Push, and InStory tools - and all of them worked flawlessly.

With Web Push recommendations - we were able to send personalized service recommendations to our website users. This strategy enhanced our engagement with them and made leads collection and conversion easy. We collected a whopping 70k leads with Insider.

The Web Push Opt-in Box template provided customizable opt-in templates that were in compliance with browser policies, such as Chrome's quieter permission UI and Safari's interaction-first opt-in policy. The design emulated the native opt-in by presenting a browser-based consent screen that invited our users to subscribe to notifications from the website without the use of intrusive pop-up windows. This approach substantially increased our new user acquisition rates.
What do you dislike about the product?
Our service portfolio is quite vast. So it was challenging for us to grasp the full capabilities of Insider's products. However, their support team was of great assistance. They are proactive and responsive, always delivering immediate solutions to even our smallest queries.
What problems is the product solving and how is that benefiting you?
We were struggling to increase service discovery on our website and reached out to Insider for support. They were extremely helpful, and the results we achieved exceeded our expectations.
InStory enabled us to create and publish interactive content on our website, similar to Instagram stories but designed for websites. The multi-story templates feature allowed us to select from a variety of designs to best fit our content and align with our brand's aesthetic.

Web Suite’s Action Builder enabled us to create custom templates without the hassle of coding. This greatly simplified task automation and facilitated the creation of complex customer experiences. These strategies boosted our page views and session times, making our website a more user-friendly platform.


    Ramazan T.

Eureka helped product discovery easy.

  • August 22, 2024
  • Review provided by G2

What do you like best about the product?
Predictive intelligence and browsing history are two ways Eureka's AI-powered personalized search results help customers discover exactly what they are looking for with ease.
By optimizing suggestions throughout the purchasing process, Smart Recommender's algorithms raised cart value.
What do you dislike about the product?
We love using Insider products, but we feel that KPIs pertaining to retail could be expanded. However, their existing analytics have helped us in making data-driven decisions.
What problems is the product solving and how is that benefiting you?
Rich analytics insights enabled us to keep improving our strategies and raising customer engagement and conversion rates.
Increased consumer personalization.
Significant outcomes in terms of higher conversion rates and overall business growth.