Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,203 reviews
from
External reviews are not included in the AWS star rating for the product.
Managed to reduce IT dependency using dynamic templates
What do you like best about the product?
1- Ongoing Technical Support.
2- Response time to submit a request.
3- Always availale to provide quick solutions.
4- Easy to use panel.
2- Response time to submit a request.
3- Always availale to provide quick solutions.
4- Easy to use panel.
What do you dislike about the product?
N/A. I think that the number of reviews can be reduce.
What problems is the product solving and how is that benefiting you?
Insider supports us with requests related to our website, making it easier to upload popups, and updates and even provides detailed plans for what can be done for enhanced website performance and customer support/tracking.
Innovative tool full of features, though with a hefty price tag
What do you like best about the product?
We like in particular how the tool has been designed, all the features it offers and its ease of use. Insider really is the tool for marketeers in medium/big-sized companies who want to run web campaigns without any further need to reach out to their IT department. Also great is the guidance you get from the support team to get your campaigns up & running.
What do you dislike about the product?
During initial onboarding we did not feel the exacts needs of our website were being met, with incomplete site mapping and technical errors for conversion tracking. Also, some CSM's could think more from the perspective of the company they are advising, and prepare personalized suggestions to increase the performance of their Insider campaigns (next to suggesting new campaign ideas).
What problems is the product solving and how is that benefiting you?
We no longer need to reach out to our web builder to implement some website A/B-tests and personalisations.
Optimized campaign budget and quality leads
What do you like best about the product?
-The best part about Insider is that our team is always guided by their marketing consultants and account managers.
-Eureka is one of the best tools we have used to improve customer experience.
-We also like the smart recommender’s collaborative filtering feature. We are using it to engage customers by making recommendations based on what users have engaged with previously.
-Eureka is one of the best tools we have used to improve customer experience.
-We also like the smart recommender’s collaborative filtering feature. We are using it to engage customers by making recommendations based on what users have engaged with previously.
What do you dislike about the product?
Insider’s support team is very responsive. They have helped us resolve technical issues faced by our team in a day. One suggestion can be to document the previous ticket raised by us. It would save us time in the future when we face some challenges and connect with the support team.
What problems is the product solving and how is that benefiting you?
6 months back we always used to have very high budgets and limited results. We started using Insider’s responsive multistory templates to run a campaign. These are performing well. We have optimized the campaign with a data-driven approach.
Happy to see an increase in add-to-cart rate by 20%
What do you like best about the product?
-We have used 55 templates to activate customer journeys and most of them have worked for us.
-Love the ai-generated messages for price drop and back in stock, they are creative and engaging. Keep up the good work team.
-Love the ai-generated messages for price drop and back in stock, they are creative and engaging. Keep up the good work team.
What do you dislike about the product?
We are using the tool for multiple countries, each country requires a setup and automation, it would be great if we could replicate it for all the countries automatically.
What problems is the product solving and how is that benefiting you?
-We wanted to streamline our communication on all the channels. Timely and engaging reminders on email, sms, and whatsapp have solved our problem.
-Using Architect to create orchestrated and fully connected journeys across all channels.
-Using Architect to create orchestrated and fully connected journeys across all channels.
Doubled conversion rate in a month
What do you like best about the product?
-Testing ability before the campaigns go live.
-It doesn’t require any tech knowledge.
-Tools don’t take time to understand. We have to applaud the automation power of the architect tool.
-It doesn’t require any tech knowledge.
-Tools don’t take time to understand. We have to applaud the automation power of the architect tool.
What do you dislike about the product?
We have been using Insider’s tools for more than 3 years now, it's always wonderful to see updates almost every month.
What problems is the product solving and how is that benefiting you?
We were running campaigns across all the channels and getting a 0% open rate. Insider’s Architect tool saved our efforts and time. We used an advanced version of the A/B testing feature to determine the perfect time to send out communication with versatile temples.
Our customer engagement has shot up since we used Insider
What do you like best about the product?
Automated and pertinent Web Push notifications which ensure customers keep coming back.
Desktop Web for its intuitive design.
Desktop Web for its intuitive design.
What do you dislike about the product?
Insider altered our approach to campaign management for the better. We're seeing significant growth and earnings. Thank you so much, Insider.
What problems is the product solving and how is that benefiting you?
Our cart abandonment rate has lowered which has benefited our business.
Notable results in terms of overall business growth and increased conversion rates.
Notable results in terms of overall business growth and increased conversion rates.
Our bounce rates have been reduced by 50%
What do you like best about the product?
With over 50 templates, Insider's WhatsApp enhanced our customer interaction. We are able to provide individualized experiences thanks to the Architect. Sending out email campaigns is now quite simple.
What do you dislike about the product?
Using Insider to engage customers is simple. It can take some time to fully grasp its capability though.
What problems is the product solving and how is that benefiting you?
We were able to create unique journeys by adding initial elements, conditions, and channels, then adjusting them as necessary thanks to the orchestrations provided by the Architect.
The drag-and-drop editor of the email tool made it simpler for us to add coupons and suggestions.
With WhatsApp and SMS, the messages felt more tailored to the recipients, providing a one-on-one experience.
The drag-and-drop editor of the email tool made it simpler for us to add coupons and suggestions.
With WhatsApp and SMS, the messages felt more tailored to the recipients, providing a one-on-one experience.
12.5% Higher opt-ins with Web Push
What do you like best about the product?
Of all the tools we have used, we like WhatsApp since we use many of its pre-built templates for different goals and the customizable opt-in box templates on Web Push.
Both these tools come in handy to launch awareness campaigns and enrol more customers for the savings and investment schemes we launch every quarter.
Both these tools come in handy to launch awareness campaigns and enrol more customers for the savings and investment schemes we launch every quarter.
What do you dislike about the product?
Fully leveraging the capabilities of Insider tools takes some time. However, the growth managers at Insider ensure we make the most of it with their suggestions.
What problems is the product solving and how is that benefiting you?
We didn’t have the most appealing and user friendly website to begin with. Insider’s Web Suite helped us create a website that was easy to navigate making the shift to online banking seamless for our customers. Architect’s next best channel feature helped us identify the best channel for each user on which we could communicate and engage them.
The Web Push opt-in box played an instrumental role in getting us consent from customers to send them alerts on quarterly launch of savings and investment schemes.
All in all we were able to acquire many new customers with Insider.
The Web Push opt-in box played an instrumental role in getting us consent from customers to send them alerts on quarterly launch of savings and investment schemes.
All in all we were able to acquire many new customers with Insider.
We managed to increase user engagement immediately this summer with the help of Websuite and Smart R
What do you like best about the product?
The templates on Web suite made our design process very simple and we were able to create visually appealing campaigns across devices, keeping the integrity of the brand and maintaining consistency. We also experimented with the templates on Instory and were able to create engaging content very easily.
What do you dislike about the product?
The advanced features may be overwhelming at times.
What problems is the product solving and how is that benefiting you?
Our engagement levels were inconsistent and customers also complained about not being able to find products easily. But as soon as we adopted Insider’s tools, we were able to increase engagement, thanks to the visually appealing content and the smart recommendations. We were able to streamline the customer journey and entice them to finish the buying cycle.
%25 Increase direct travel bookings
What do you like best about the product?
Email and WhatsApp for 70+ ready-to-use templates which helped us set up and launch campaigns quickly and without tech support. The Mobile App for its ability to enable us to create an interactive and engaging App store with gamification elements.
What do you dislike about the product?
The growth managers have knowledge, know the product well, and suggest the best fit solutions.
What problems is the product solving and how is that benefiting you?
Every year, despite having the best travel packages, we struggled with sales because we couldn't promote our offerings to a larger audience. Insider's ready-to-use Email and WhatsApp template library helped us resolve the issue. The Mobile App enabled us to easily tweak our Mobile App to showcase the latest offers. We were able to achieve 25% more bookings this holiday season compared to previous years.
showing 161 - 170