Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,203 reviews
from
External reviews are not included in the AWS star rating for the product.
Smooth operations facilitated with automated messaging
What do you like best about the product?
Email automation streamlined our customer communications and Kakao integration enabled us to reach our customers on their preferred platforms. The ongoing support from Insider’s team is much appreciated.
What do you dislike about the product?
The onboarding process was lengthy due to offline data integration, but the dedicated support from Insider ensured we got through it.
What problems is the product solving and how is that benefiting you?
We wanted to combine customer attribute data and event data to deliver better offers and marketing messages to people who are likely to buy. Insider helps us deliver consistent messages to customers in both inbound and outbound channels.
Intuitive Customer Platform
What do you like best about the product?
1. Architect journeys
2. Segmentation analysis
2. Segmentation analysis
What do you dislike about the product?
1. InApp template limitations
2. Sdk upgrades limits some functionalities
2. Sdk upgrades limits some functionalities
What problems is the product solving and how is that benefiting you?
1. Personalisation of customer segments
2. Fast customer responses
2. Fast customer responses
We have been satisfied Insider customers for 4.5 years now
What do you like best about the product?
We use Insider’s app suite and crosschannel journey orchestrator, architect and we are very happy. The feature developments are fast and helpful. In app templates got us a 7% conversion rate which was impressive and unexpected. The behavioral analytics help us understand our campaigns, customers and their interation better.
What do you dislike about the product?
In app templates need to have more capabilities like carousel format
What problems is the product solving and how is that benefiting you?
- successful increase of signups across product offerings
- creating customer lifecycle journeys via the use of architect
- activation of silent customers through regular targeting via app pushes
- running extensive surveys and increasing engagement through feedback
- creating customer lifecycle journeys via the use of architect
- activation of silent customers through regular targeting via app pushes
- running extensive surveys and increasing engagement through feedback
110% conversions achieved in Q4 with Insider’s App Push
What do you like best about the product?
1. App Push notifications helped us drive conversions.
2. We were able to engage users with highly personalized content with predictive audience segmentation.
3. We really appreciate the efforts the customer success team made to solve any problem we encountered.
2. We were able to engage users with highly personalized content with predictive audience segmentation.
3. We really appreciate the efforts the customer success team made to solve any problem we encountered.
What do you dislike about the product?
We faced some onboarding issues with App SDK initially, but the customer success team resolved them very quickly.
What problems is the product solving and how is that benefiting you?
We needed a tool or solution that could help us personalize our interactions with the customers and drive conversions. With the help of Insider, we were able to refine our targeting and launched personalized App Push notifications that resonated with our audience.
The data-driven journeys we built with Architect were made into engaging and relevant on-site experiences for the users by Web Suite.. We ended up surpassing our targets in Q4 by almost 110%.
The data-driven journeys we built with Architect were made into engaging and relevant on-site experiences for the users by Web Suite.. We ended up surpassing our targets in Q4 by almost 110%.
Experienced repeat purchases by optimizing recommendations across the website
What do you like best about the product?
Insider’s Architect is driving great results for us by creating omnichannel customer journeys. It optimizes messaging strategy and decides on the best channel option for each user to engage. Our customer communication has improved significantly.
What do you dislike about the product?
With so many functionalities, sometimes we find it difficult to optimize campaigns.
What problems is the product solving and how is that benefiting you?
We wanted to drive repeat purchases and increase conversion across different platforms. The team struggled with the optimization of recommendations and personalized communication for each user.
We were able to resolve these by using Insider’s products. We are now notifying and nurturing interest in users with automated and personalized notifications. It is increasing conversion rates across all platforms.
We were able to resolve these by using Insider’s products. We are now notifying and nurturing interest in users with automated and personalized notifications. It is increasing conversion rates across all platforms.
A comprehensive tool for marketing personalization and automation
What do you like best about the product?
Insider offers highly advanced personalization capabilities across websites as well as channels like email, SMS, push notifications, and WhatsApp. I especially appreciate the intuitive interface, the ease of building customer journey scenarios, and the ready-made integrations with other marketing tools. The platform enables fast testing and deployment of campaigns, which significantly accelerates the optimization process of marketing activities. Customer support is also excellent — they are always responsive and helpful in resolving any issues.
What do you dislike about the product?
The UX of the platform could use some improvements in certain areas. When managing a larger number of scenarios or campaigns , navigating the interface becomes less convenient — it’s difficult to quickly find a specific journey, and there’s a lack of advanced filters, sorting options, or clearer navigation. Sometimes, selecting certain options (like when creating segments or rules) requires too many steps or isn’t fully intuitive. Given how feature-rich the platform is, a smoother and more user-friendly UX would significantly improve the daily workflow.
What problems is the product solving and how is that benefiting you?
Insider helps us tackle the challenge of delivering personalized, multichannel marketing at scale. By unifying customer data and enabling precise segmentation, we can create tailored experiences across web, email, push, SMS, and WhatsApp — all from one platform. This improves customer engagement, conversion rates, and overall campaign effectiveness, while also saving time thanks to automation and intuitive journey building.
Seamless Personalization and 8X ROI with Insider
What do you like best about the product?
Insider’s responsive templates make activation effortless, allowing us to design a single onsite scenario across all platforms. The recommendation carousel is easy to customize, helping us boost specific products, and the intuitive interface simplifies campaign management.
What do you dislike about the product?
For custom designs not available as templates, we need support from Insider’s Help Center, which can slow down execution.
What problems is the product solving and how is that benefiting you?
Insider is helping our brand to grow and to explore new trends and possibilities regarding best practices in ecommmerce.
An intuitive tool with a wide range of possibilities.
What do you like best about the product?
I appreciate how easy the tool is to use and how it significantly simplifies daily work, driving substantial business results. It is a highly effective tool for customer communication with our brand.
What do you dislike about the product?
I believe there are some improvements to be made, but nothing that critically impacts daily work. Just a few enhancements related to segmentation methods and result reports.
What problems is the product solving and how is that benefiting you?
Our top priority was improving our app experience, and Insider was a game changer! Features like App Push, Recommendation, and Personalisation were useful in creating engaging campaigns and driving repeat visits. Because of the app's intuitive design, We were also able to stay one step ahead of what our customers were anticipating.
Transforming Engagement: By far Insider is AI-Powered Personalisation & Conversion Optimisation Tool
What do you like best about the product?
The Insider platform excels easy to implement Google Tag Manager Integration and with support from their technical team, our integration was super smooth. Their Architect and Personalisation modules are next level with easy to use drag and drop campaigns builder. We use Insider daily basis to pull all the reporting in live to make data driven descion and build future campaign ideas.
We have now implemented WebPush channel to enhanced our user experience and utilise audiences on automation. So far we are doing amazing on Re-Targeting our website Abandonment.
We have now implemented WebPush channel to enhanced our user experience and utilise audiences on automation. So far we are doing amazing on Re-Targeting our website Abandonment.
What do you dislike about the product?
Although the assistance from Insider is excellent, it would have been nice to have longer onboarding session to cover various modules. They did provide online guides and PDF with other important information to understand all their products.
What problems is the product solving and how is that benefiting you?
Insider has provided valuable data from A/B testing landing pages, website elements and variouse email and other communication channels A/B test data to sharpen our marketing strategy and draft nice marketing materials. Insider also helping us to make an urgent camapigns to test the data, build Architect journeys to target our potential customer on their buying journey and most imprtantly the reporting to understand overall impact.
Insider Review - Ahmed Patel from Burne & Royce Digital
What do you like best about the product?
Insider has a number of features and products which we love however, I must say that their support team is brilliant and probably the best in the business when it comes to going over and beyond for their clients.
What do you dislike about the product?
We have mentioned to our account managers that we would Insider to expand their Web templates selection as well as making the template builder /Onsite Experiment module to be a bit more intuitive i.e. Someone with 0 or Little knowledge of coding should be able to easily create a web template.
What problems is the product solving and how is that benefiting you?
Insider is helping us integrate our CRM Data with our Email & SMS marketing function whilst providing us with user interaction data and audience segmentation which was proving to be difficult in the past. Additionally, Insider has been extremely useful in creating web templates and experiments for us to conduct A/B tests on our landing pages. This has been extremely helpful and insightful during our peak seasons to capitalise on the increased number of users on our clients website.
showing 111 - 120