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Creating Meaningful Online Experiences for Users
What do you like best about the product?
The support we receive from the account management team at Insider is the highlight. We’ve been using a similar product before for our marketing needs, however, we had little to no definitive support on post-integration processes. With Insider we find our campaigns are more relevant because of the involvement and advice from their experts.
What do you dislike about the product?
The certain restrictions on design elements and customization options are a shortfall. We would love to see more autonomy in experimenting with design elements.
What problems is the product solving and how is that benefiting you?
Our goal was to improve customers’ experience on our website. Since Insider team has offered meaningful solutions which is inline to market needs and we have started to implement them to make our customer experiences better. We can also easily align with the team since market needs change super fast and Insider products offer 360 solutions with so many channels.
Great product!
What do you like best about the product?
The best thing about Insider is their Net Promoter Score (NPS) feature which has enabled us to understand the satisfaction level of our customers. We found that our retargeting strategies were not doing well mainly because we were not aware of how customers felt about using our product. With Insider's NPS we got vital feedback and were able to target customers based on their feedback and improve our retargeting metric.
What do you dislike about the product?
Not a lot of option to personalize the NPS to match with our brand's theme. Would love to see some more options.
Recommendations to others considering the product
Insider's NPS tool is one of the best in the market. So if you're looking for ways to understand what customers are thinking about your brand, then go with Insider. Hands down.
Recommendations to others considering the product
Insider's NPS tool is one of the best in the market. So if you're looking for ways to understand what customers are thinking about your brand, then go with Insider. Hands down.
What problems is the product solving and how is that benefiting you?
We've been trying to understand customers' opinion about our products. Having this information was vital as it would help us target our customer better. While evaluating different solutions that showed potential we found NPS by Insider. This was great and worked perfectly for our need. After using NPS we started seeing immediate results, we were able to target customers more effectively with personalized messaging. We also saw an improvement in repeat purchases as a result of this. Definitely great for getting customer feedback.
Amazing partner to work with
What do you like best about the product?
- The Team behind the tool: there is always someone there to help you out if you have a technical question, need a second opinion on a test or if you need support. The communication is always uncomplicated and the team always give there best. They also ask a lot a question to make sure that they understand the customers needs, the market and all the products.
- The Tool is easy to use, but gives you a big variety of templates, designs etc. which you can use from the start. Also it is really easy to get an good overview of the results. The implementation was quick and smooth.
- The Tool is easy to use, but gives you a big variety of templates, designs etc. which you can use from the start. Also it is really easy to get an good overview of the results. The implementation was quick and smooth.
What do you dislike about the product?
- The UI of the tool could be a bit better, sometimes it is difficult to find the right Suite and tool in it
-Statistics could show some more insights
-Statistics could show some more insights
What problems is the product solving and how is that benefiting you?
We wanted a tool which helps us to active and get in touch with customers, which we didn't have before, another big topic is to improve the customer experience and to show the customers which services we can offer. Also we use Insider a lot to support & analyze our Marketing Campaigns.
Recommendations to others considering the product:
Consider Insider when the tool you're looking for should
- include a huge variety of different tools to use
- include a lot of different templates
- be easy to implement
- be easy to use and without any programming skills
If you're looking for a great tool and an amazing team behind it- try Insider
- include a huge variety of different tools to use
- include a lot of different templates
- be easy to implement
- be easy to use and without any programming skills
If you're looking for a great tool and an amazing team behind it- try Insider
We've been working with Insider for over a year. This is very fruitful cooperation.
What do you like best about the product?
The integration and cooperation was fast
and easy. The service has been prompt and the platform has been insightful. Insider has been transparent and open to help on any topics we ask and want to learn.
We are happy and satisfied to partner
with Insider.
and easy. The service has been prompt and the platform has been insightful. Insider has been transparent and open to help on any topics we ask and want to learn.
We are happy and satisfied to partner
with Insider.
What do you dislike about the product?
Sometimes we had problems with analyzing data from Insider.
What problems is the product solving and how is that benefiting you?
With the smart recommender we were able
to increase our engagement, click through rate and conversion rate, significantly.
Using this feature we are able to
showcase our best sellers, trending items, seasonal products and last minute deals on our mobile
websites.
to increase our engagement, click through rate and conversion rate, significantly.
Using this feature we are able to
showcase our best sellers, trending items, seasonal products and last minute deals on our mobile
websites.
If you are considering an automation solution for commerce web and app, the most reasonable and high-performance solution
What do you like best about the product?
If you are using a site with GTM, applying scripts to the web part is really easy, and once you install the script or app SDK, it helps marketers execute and verify various scenarios on their own without much help from internal developers. Also, for the web, being able to check GA data in the Insider solution is a good point. If you use GA on the web, Insider is also helpful in terms of viewing the result data. In the case of other companies, the development backup from the solution side is often slow or difficult to respond to, but Insider proceeds with development backup quickly, which greatly helps in terms of work efficiency. In terms of cost, it is cheaper compared to competitors despite having the same functionality.
What do you dislike about the product?
Originally, communication was supposed to be between the marketer, internal development, and insider, but by using a script, the marketer and insider communicated directly to execute the campaign, which sometimes caused site errors. However, we shared the details with the internal development team and quickly resolved the issues.
What problems is the product solving and how is that benefiting you?
I had many concerns about implementing a web/app push solution, but after implementation, the automatic segment function works well, and it supports all the necessary features such as push functionality, control group settings, data tracking, use of emojis in push notifications, and user-friendliness, which has significantly reduced my workload. In particular, the app push performance is remarkably good, so I think it was a great decision to implement it.
Insider helped us optimize our Advertising costs
What do you like best about the product?
The product we are using is Predict Ad Audience which helped us optimize our returns from advertising spend. It’s helps marketers by predicting customers likely to churn, customers with a high likelihood to purchase, conversion range, lifecycle stage and all that. We were told that PAA will help us improve our Returns on Ad Spend by targeting only those users who are most likely to convert, but we believed it when the numbers came through.
What do you dislike about the product?
We don’t fully understand how this works from a layman’s perspective, but it’s AI so it’s not as simple as it sounds. Overall, we are highly satisfied with this product, so not much to dislike.
What problems is the product solving and how is that benefiting you?
This particular product helped us segment our target audience more accurately by targeting only those with the highest possibility to convert. So, instead of blindly throwing money at the problem, we were able to focus our ad budgets for Facebook and Google more effectively. By targeting users who are more likely to make a purchase, we significantly improved our returns from ads.
Great platform for renewed customer experience
What do you like best about the product?
We’re really impressed with the kind of personalization that we can deliver to our visitors. What makes this really insightful is the analytics we can get from each campaign and the many use case templates provided by Insider.
What do you dislike about the product?
We are very particular about our design but we find that there are limitations to how well we could integrate Insider’s web templates into our website.
What problems is the product solving and how is that benefiting you?
We were trying to find a solution that would not only enable us to improve our digital experiences for our users but also track and analyze our marketing campaigns. Insider was a right decision as the platform helped us do both easily. In our time with Insider, we’ve seen more engagement on our digital channels and a significant rise in our conversion rates online.
Great Product and Service from the Team
What do you like best about the product?
Great tool to activate and acquire customers. Provides great solutions to business problems and really good at sharing insights that helps to grow the business. Excellent customer support and very responsive to reported issues.
What do you dislike about the product?
Nicer dashboard tools would be good to have
What problems is the product solving and how is that benefiting you?
Activating and acquiring new customers with personalized experiences. Automate messaging and interactive lead collection and acquisition tools have helped us collect more leads which leads to customers. Also they help us reduce bounce rates on our website.
A Great Solution Partner
What do you like best about the product?
It is easy to create campaigns with no technical skills required. We also get access to other helpful tools such as support academy to find articles.
What do you dislike about the product?
It would be good to updolad CRM list into platform for all mobile web products.
What problems is the product solving and how is that benefiting you?
We use several Insider’s products to convert our visitors and improve engagement on our mobile web. The message box product helps to achieve conversion rate uplift more than %50.
Recommendations to others considering the product:
Insider is helping us target our users more effectively and efficiently. We are encouraging our customers for additional purchases with smart recommendations and architect product.
Superb all-in-one marketing personalization tool
What do you like best about the product?
Ease of use and ability to kill data silos by having several features in only one tool
What do you dislike about the product?
It is still an emerging company with a relatively new product that has some features missing
What problems is the product solving and how is that benefiting you?
Develop most of our marketing personalization projects and automating user journeys. Having all the information in one platform and team dedicated to using only one single tool
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