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External reviews

596 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Nikita S.

Simple and most Effective Platform to drive App Engagement

  • April 23, 2019
  • Review provided by G2

What do you like best about the product?

Ability to automate push notifications and in-app messages. As well as, analytics to measure effectiveness of a campaign within the CleverTap dashboard: custom dashboard, campaign reporting as well as default dashboards like today, mobile app, uninstall and revenue make looking at data much easier.
What do you dislike about the product?

Some changes to UI/UX will help us a lot. Not able to edit the ‘WHO’ part of campaign that is running is quite a challenge.
What problems is the product solving and how is that benefiting you?

With CleverTap, we’re able to set up targeted push notifications which has helped us improve CTRs and drastically drop app uninstalls.


    Financial Services

Must use tool for marketer

  • April 23, 2019
  • Review verified by G2

What do you like best about the product?
The dashboard is very user friendly, and so are the insights, very helpful. Even the support team is very helpful.
What do you dislike about the product?
Nothing, IT is very user friendly, but at times we get stuck with certain Understanding, so if a user manual made available would be very helpful
What problems is the product solving and how is that benefiting you?
Integrated Marketing Solution problem is solved by using this tool


    Food & Beverages

Glad to use and recommend Clevertap

  • April 23, 2019
  • Review provided by G2

What do you like best about the product?
Clevertap is easy to use, easy interface, well defined technology. Good to use this since last 3 organisations.
What do you dislike about the product?
Speed which is becoming better and better day by day.
What problems is the product solving and how is that benefiting you?
RFM is a very good feature.
Its very easy to create segment and do targeting accordingly.
FB/Google- Create direct audience and start monitoring.


    Akshat B.

Great tool for smarter campaigns and experimentation

  • April 23, 2019
  • Review verified by G2

What do you like best about the product?
Our marketing campaigns have become lot more data-driven because of Clevertap.
With its AB testing feature, CT has also enabled us to do a lot of quick experimentation on the fly.
What do you dislike about the product?
The way data is displayed can be confusing to interpret at times. We often find ourselves wishing for more clarity on some disparities in data, even though it ends up being an interpretation error a lot of times
What problems is the product solving and how is that benefiting you?
Quicker product experiments, which allow us to do product discovery much faster than before


    Nelson D W.

Very helpful platform to manage multiple touchpoints

  • April 22, 2019
  • Review verified by G2

What do you like best about the product?
Very simple, intuitive UI and good analytical insight for our marketing efforts.
What do you dislike about the product?
Couldn't say much. We had a problem with integration for a bit but it is finally solved.
What problems is the product solving and how is that benefiting you?
This allow us to focus more on our marketing strategy rather than busy maintaining multiple channels.


    Sharmishtha B.

An all-you-need analytics suite for growing startups

  • April 22, 2019
  • Review verified by G2

What do you like best about the product?
What I like best is I haven't needed to look at any other analytics tool since we brought in Clevertap. Except for measuring session time which is overall becoming difficult & attribution analytics, Clevertap has literally everything under the sun & it is definitely the most robust tool we have used in the last 3 years. We use it for Funnels, Cohorts, Trends, and the Dashboard is definitely useful.
What do you dislike about the product?
They should bring in advanced features like- email reports for dashboards & anomaly alerts. Also, not every analytics output can be pinned to the dashboard. If the support was on-call more than it is on email, it would have helped us better.
What problems is the product solving and how is that benefiting you?
We use Clevertap to study user behavior, trends and understand different cohorts and funnels which help us better the product. We intend to soon use this for cross-platform analytics (web & native android).
Recommendations to others considering the product:
Event nomenclature is something that seems unimportant, but if you're gonna have folks from different verticals use analytics, pay very close attention to this & you'll be sailing happily.


    Unnati S.

Marketing Automation at its best

  • April 22, 2019
  • Review verified by G2

What do you like best about the product?
We love Event Design capability the best. It helps us bucket events according to business processes easily.
What do you dislike about the product?
We have not had any major issues. For any minor issues that we have raised concerns the response is very quick and helpful.
What problems is the product solving and how is that benefiting you?
We have multiple interactions on our app screen at a time, all of which are well captured and segmented with CleverTap.


    Deepali R.

CleverTap Review- A tool that suits the needs of every scale

  • April 22, 2019
  • Review verified by G2

What do you like best about the product?
CleverTap’s RFM feature has been helping us a lot to automatically segment users based on their actions in the app. I’ve been using this for a lot of our customers for analytics. I’ve used funnels, flows and pivots widely.
What do you dislike about the product?
Data collection and updates could be faster.
What problems is the product solving and how is that benefiting you?
It’s important for us to ensure that the content sent to each user is cut out to his or her needs. CleverTap provides us with valuable insights on all users.


    Computer Software

Best tool for push notifications

  • April 22, 2019
  • Review provided by G2

What do you like best about the product?
For all our customers, we’d set up their engagement and marketing campaigns to go out through CleverTap. My most used feature would be A/B testing in push notifications. It is easy to use and the learning curve is not at all steep.
What do you dislike about the product?
None. Though there’s always scope for improvement!
What problems is the product solving and how is that benefiting you?
CleverTap helped us understand user behaviour through steps through funnels and then segmenting these users. We’ve been able to run targeted messaging to these specific users. For a lot of customers, we’ve improved CTRs drastically.
Recommendations to others considering the product:
Definitely recommended CleverTap to all those looking to retain their users for the long term.


    Shien-Li T.

CleverTap

  • April 17, 2019
  • Review verified by G2

What do you like best about the product?
The ability to segment according to what we want to hit our users with and the option to use more than 1 image
What do you dislike about the product?
The inability to edit the "WHO" from a running campaign.
What problems is the product solving and how is that benefiting you?
User targeting