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Great lightweight & affordable tool with plenty of features for startups. Constantly gets better!
What do you like best about the product?
CleverTap has a lot of features for how affordable it is, and I am able to track user activity and segment groups easily. Marketing features are built right into CleverTap which makes it easy to reach out to under-engaged segments.
What do you dislike about the product?
We cannot rename events or create more complex unions and intersections of events.
What problems is the product solving and how is that benefiting you?
We are seeing how users are engaging with our product and how that growth changes over time. We've also realized which features are confusing which has led us to improve the UX of those sections in the app.
Solid Service for Customer Engagement
What do you like best about the product?
We use CleverTap for all push notifications as well as campaign-based email messaging to support customer engagement and retention. In general, we find it to be a solid service for our fairly standard needs. One of the things we like most about CleverTap is their responsiveness to issues and feature requests. Our account rep has been super helpful since day one. Additionally, it's good to see the evolution of the product over time— it's clear to us that they've put quite a bit of money from their most recent fundraise toward product development. While we've only scratched the surface of the product in terms of the depth of features, it's nice to know that they continue to add more complex and feature-rich developments to it.
What do you dislike about the product?
• There is a bit of a learning curve in getting familiar with the tool
• Would be nice if they supported nested json in the event payload and user profiles within the tool
• Integration with Segment could be better documented
• Would be nice if they supported nested json in the event payload and user profiles within the tool
• Integration with Segment could be better documented
What problems is the product solving and how is that benefiting you?
We use CleverTap to support user engagement and retention via targeted push notification and email campaigns. It has led to increased retention, active user counts and overall better user experience for our end users.
Good multi-platform analytics tool.
What do you like best about the product?
I like their trends and summed events the most.
What do you dislike about the product?
not much. their analytics platform is very complete.
What problems is the product solving and how is that benefiting you?
Analyze analytics for our mobile users.
The Power Real Time
What do you like best about the product?
CleverTap is the power to understand the user.
What do you dislike about the product?
The analyzes and reports have some errors.
What problems is the product solving and how is that benefiting you?
Registration and activation of our users
Recommendations to others considering the product:
CleverTap will help you create experiences that increase the value of users throughout their lives.
Works great for us!
What do you like best about the product?
Integrates really well with our system and we can easily set up campaigns and journeys to reach our customers at critical touchpoints.
If we do have any issues, their support team is very hands-on and works to find resolutions as quickly as possible.
If we do have any issues, their support team is very hands-on and works to find resolutions as quickly as possible.
What do you dislike about the product?
I don't like how we can't see a preview of the email from the scheduled page, or even after it's been sent. You either have to edit or clone to see the email content.
What problems is the product solving and how is that benefiting you?
Ability to reach our customers and tracking
Great way to track and act on consumer behavior trends
What do you like best about the product?
I like being able to see what actions users are taking after launching the app. I like being able to push certain content to users based on live or past behavior.
What do you dislike about the product?
Would like the ability to have more customized analytics. Being able to compare campaigns without manually doing so in excel.
What problems is the product solving and how is that benefiting you?
Able to increase revenue by pushing offers to specific users based on past actions. Also able to push offers enticing new users to make a purchase. Easily and quickly able to inform users of new features.
One of the most helpful product I've used
What do you like best about the product?
Features, impact and most importantly service
What do you dislike about the product?
None as such that I can complain of right now.
What problems is the product solving and how is that benefiting you?
Identify our users and customise our reach on the basis on analysis
Recommendations to others considering the product:
Maybe adding new features.
Move strategic from transactional
What do you like best about the product?
The dashboards are great and the ease of use is excellent!! You always know where you are spending!
What do you dislike about the product?
Integration sometimes can be a bit tricky.
What problems is the product solving and how is that benefiting you?
Managing customers and being led on where I need presence to sell more.
World Class tool for Personalized Marketing
What do you like best about the product?
Seamless User Interface
Different mode to Engage with the end users
Different mode to Engage with the end users
What do you dislike about the product?
Reporting and Analytics is not fully developed
What problems is the product solving and how is that benefiting you?
Real time User Engagement, Promotional Activities, API usage for other campaigns
Benefits realized Increase in revenue
Benefits realized Increase in revenue
Recommendations to others considering the product:
Perfect tool for Push Notification, In app Banner , Give Personalized experience to end users
Great product, easy to deploy and use!
What do you like best about the product?
Their user segmentation feature is awesome.
What do you dislike about the product?
We as a team are quite happy with the tool, however customer service can be improved.
What problems is the product solving and how is that benefiting you?
Personalised communications, smart user segmentation, create end-to-end user journeys, automate contextual engagement with visitors.
Recommendations to others considering the product:
Check best practices as per your industry
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