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Probably the best (if not one of the best) customer engagement marketing platform in the market
What do you like best about the product?
The amount of channels that you can use to reach your customers with marketing campaigns is truly amazing! There's definitely a channel for every business out there and I like how you can create segments in clevertap and export them directly into Facebook/google ads as remarketing audiences. They have pretty nice analytics which you can use to complement your existing analytics platform such as Google Analytics and you can easily create dashboards according to your business needs. I also like the journeys feature which allows us to create multistep journeys to reach out customer in different stages. Lastly, their customer support is really good and it seems like help is always nearby, thanks guys!
What do you dislike about the product?
You'll love this platform if your business revolves heavily around your mobile app to generate leads for your business. However, if you're planning to use CleverTap for web integration, please note that there are no landing page builders and no native forms that you can implement on your website. As there is no direct integration with forms, manual workarounds need to be done to capture and send form data and update your user profiles in CleverTap database. Email functionality can be improved, e.g. give user rights to bulk import HTML templates, save and overwrite existing templates etc.
What problems is the product solving and how is that benefiting you?
CleverTap is helping us identify customers and their journeys as a single profile instead of seeing them as multiple different sessions and cookies. This helps us create better data-driven campaigns and reach out to our customers at the right place and the right time.
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Hidden Bills, Very poor support, they are big company don’t care startups.
What do you like best about the product?
Clean UI, Lot of commitments, Fancy reports which you have to pay extra addons
What do you dislike about the product?
1. Hidden fees, I was subscribed to a startup plan which they promise for free for a year but just because I was not part of their investor circle they gave me 7000 Rs.
2. It took us 1 month to figure out how to set up proper events and get meaningful reports, there is no support, all the replies to tickets after 12 hours.
3. We reported this is taking spam traffic, they claimed it’s working well and billed us 32,000 which is 5X of my subscription.
2. It took us 1 month to figure out how to set up proper events and get meaningful reports, there is no support, all the replies to tickets after 12 hours.
3. We reported this is taking spam traffic, they claimed it’s working well and billed us 32,000 which is 5X of my subscription.
What problems is the product solving and how is that benefiting you?
I was looking full-stack marketing solution that could work end to end with my product.
Great for campaigns
What do you like best about the product?
Love the campaigns modules, they are very easy to create the different types of campaigns and flexible to customize.
What do you dislike about the product?
I think the analytics modules can be improved, the chart types are very limitated and the boards aren´t dimanic (you can´t change dates inside a dashboard).
What problems is the product solving and how is that benefiting you?
- User engagement
- Taking desitions based on data
- Taking desitions based on data
Good flow of presentation and info shared
What do you like best about the product?
Great information shared. Very Good speakers and real cases studies. PDFs are handy to follow up and a tool to apply in our companies what we learned.
What do you dislike about the product?
Maybe it was a little long. At some presentations, I lost attention.
What problems is the product solving and how is that benefiting you?
We understand the first steps and what we can delay to the next stage in our process to improve growth and retention. Sometimes we want to do everything at the sametime. Focus, plan, test, and deliver.
Marketing Automation / Analytics
What do you like best about the product?
Data-driven processes can be created- a unique messaging for the relevant customer segment
What do you dislike about the product?
All the communication channels are not included, such as Chatbot, Business Messaging
What problems is the product solving and how is that benefiting you?
Focussed campaigns and ROI from those campaigns
Very good platform
What do you like best about the product?
Like the multiple campaign opcions > in app banners, push , native display, app inbox /
At hugo we are working hard to implement all the tools to boost engagement
At hugo we are working hard to implement all the tools to boost engagement
What do you dislike about the product?
Analytics could be better. Sometimes doesnt feel intuituve and the are some time metrics limitations
What problems is the product solving and how is that benefiting you?
We are solving all types of problems with clevertap from the product side
Sign up convertion rate optimization
Purchase convertion rate optimization
Sign up convertion rate optimization
Purchase convertion rate optimization
One stop MarTech solution!
What do you like best about the product?
Omni-channel engagement models, performance and analytics around push notifications, prompt and dedicated support.
What do you dislike about the product?
Dependence on developers for regular updates and integrations. Journeys not serving a couple of edge cases. Unclear communication in certain actions that requires industry-wide standardization.
What problems is the product solving and how is that benefiting you?
Product growth initiatives and analytics are being tackled using Clevertap, the benefits of using Clevertap are many but to state a few: it is a state of the art product and has been well-thought of which being developed, the measures for communication delivery are amazing thus ensuring best delivery rates in the market, easy to integrate with other SaaS products and tools, great work on the UI/UX front making the usability and adoption easy.
Helping us to take our customer engagement to next level
What do you like best about the product?
Journeys and Cohorts are the best. Journeys also enable us to define the goals and thus allowing us to measure the journey success
What do you dislike about the product?
Some of the features need a multi-step process and with no easy way to return back and forth. I understand that this is currently a work in progress. Looking forward to see the revamp in upcoming releases
What problems is the product solving and how is that benefiting you?
We can clearly understand the cohorts, dropouts. Over the last few months, custom events along with system events enabled us to customer behavior and tweak our apps accordingly
Great Engagement and Retention tool
What do you like best about the product?
Having Used other Marketing Automation tools earlier, what Clevertap brings to the table is something beyond usual. Right from Integration to usage, the interface brings great value
What do you dislike about the product?
There are few challenges with respect to Events and container storage and their estimates. Journey builder is easy but at times confusing, takes a lot to make the team understand to use clevertap to its optimum level. API delivery and SDK updates could have been smoother, ideally a process which ensures product side integrations with ease can be a win win
What problems is the product solving and how is that benefiting you?
Engagement - We could almost double our engagements with Clevertap through its Omnichannel capabilities
Retention - Identifying stages of the customers has been easier now and sending them the most relevant communication
Retention - Identifying stages of the customers has been easier now and sending them the most relevant communication
We have manage your marketing campaigns to improve CTR through CleverTap
What do you like best about the product?
Segmentation,
New Push templates and webhook support
New Push templates and webhook support
What do you dislike about the product?
Delivery, Profile Merging issue and campaign stats format
What problems is the product solving and how is that benefiting you?
We are currently doing user onboarding, cross-selling journeys with cleverTap & in the future, we aim to control all offer related things with cleverTap
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