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Strong and Effective tool to drive user engagement.
What do you like best about the product?
We majorly use Clevertap for sending push notification and the best part is that we can schedule these notifications for anytime, this automation helps during holidays. Clevertap provides us with a lot of controls like demographic/geographic targeting, this helps during A/B testing and double down on quality initiatives.
What do you dislike about the product?
Their pricing model is based upon the number of notifications delivered, and these numbers are vastly inflated. Also they have too many options for reporting which sometimes gets confusing.
What problems is the product solving and how is that benefiting you?
We use Clevertap to design user journeys and analytics associated with events. We can see the whole user journey and identify the drop-offs and therefore can fix these gaps and prevent churn.Carefully analysing use behaviour helps us improve the product and craft better onboarding journeys to keep the user engaged. Clevertap provides accurate data for uninstallers by FCM Token Mechanism, therefore we can run a separate campaign on this base.
Recommendations to others considering the product:
It is a perfect turn for all your retention/resurrection needs. The product is designed beautifully and the support team responds quickly in case of any hiccups along the way.
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Great CRM and analytics tool with great account management/customer support.
What do you like best about the product?
Seamless cross-channel marketing, customer segmentation, and analytics. Perfect for multi-platform products.
What do you dislike about the product?
It needs to be integrated deeply with the system to get the best result.
What problems is the product solving and how is that benefiting you?
Customer retention and engagement. CleverTap helped us layout an intricate customer lifecycle.
Recommendations to others considering the product:
Integrate with your system properly to get the most out of it.
Clevertap is great tools for app analytics and engagement
What do you like best about the product?
-Real time analytics, Push campaign, In-app campaign
-Push Amplification is very powerfull for dealing with OEM Devices
-In App notifications is very great for conversion campaigns
-Great support from Account manager and also Technical Account manager (Varsha & Tejas)
-Push Amplification is very powerfull for dealing with OEM Devices
-In App notifications is very great for conversion campaigns
-Great support from Account manager and also Technical Account manager (Varsha & Tejas)
What do you dislike about the product?
Nothing major for dislike for clevertap right now.
What problems is the product solving and how is that benefiting you?
-Push notification services, In-App notification
-Drop off campaign for bring back users who drop in loan journey
-Help to recover sales volume
-Drop off campaign for bring back users who drop in loan journey
-Help to recover sales volume
Recommendations to others considering the product:
Clevertap is great platform for app analytics and also engagement tools using multiple channel
Loving the increase in retention.
What do you like best about the product?
The ability to identify a certain segment of users and engage them effectively via a journey until the convert into a power user. Also segmenting users based on the stage of their user life cycle and then engage them via effective messaging until they convert into the final stage.
What do you dislike about the product?
Nothing much to dislike. All in all it is very satisfactory.
What problems is the product solving and how is that benefiting you?
Converting users into power users and hence improving the overall retention. Retention is key for a product like ours and clevertap makes that happen in multiple ways.
Use It For Customer Lifecycle Management
What do you like best about the product?
I have been using this platform primarily for segmenting the customers' life cycle journeys in our application. Apart from this, with the help of CleverTap, we are exporting our base audience for remarketing over Facebook and Google ads.
What do you dislike about the product?
I have always admired the effort they put into making such a platform. But as a user, I am a little disappointed with how they respond to the issues that, as a user, I face.
What problems is the product solving and how is that benefiting you?
As our business is heavily dependent on the application, CleverTap has helped us to segment audience for different stages they are on the app. By this we have been able to focus more on most important segments to increase our revenue.
Comprehensive Customer Retention Platform
What do you like best about the product?
A single platform that assists the marketers to retain and engage their customers by helping build pathways to delight the customer at every touchpoint using a multi-channel approach. Its marketing automation intelligence helps us target customers when the intention of completing a goal (Purchase, filling a lead form, etc.) is relatively high. Omnichannel capabilities ensure that the customers are surrounded by brand communication but not bombarded by it to maintain the end user's interest.
What do you dislike about the product?
More technical, hence, not very convenient for a marketer with limited technical knowledge. Integrations in my experience are rigid. Takes quite a lot of time in understanding the platform end to end.
What problems is the product solving and how is that benefiting you?
Reaching out to customers at the right time using multi-channel targeting (SMS, WhatsApp, Email, Push Notifications, etc.) has not only helped us encourage customer engagement but also gain back >6 months old customers with a personalized message. Our remarketing spends on paid media channels have been reduced by more than 60% since the use of CleverTap.
Recommendations to others considering the product:
If customer remarketing and engagement is your marketing concern, then think no more. CleverTap is all for you. But ensure that integration is done properly and a thorough understanding of the platform and its uses is given by the experts at CleverTap.
Handy Tool for Mobile Marketing and User Behavior Analytics
What do you like best about the product?
It has easy to integrate SDK which helps in tracking every user action accurately. Also it has campaigns feature which helps us in sending push notifications efficiently.
It also has pretty decent user behavior analytics and visualization
It also has pretty decent user behavior analytics and visualization
What do you dislike about the product?
It's deep linking integration with Branch didn't work well for us. We faced a lot of issues are still facing it and it hasn't been resolved yet. The customer support from both the products just keep pushing that the issue is not from our side.
What problems is the product solving and how is that benefiting you?
- User activity tracking
- User Analytics
- Push notifications
- User Analytics
- Push notifications
A great tool for setting up campaign, analysing and reporting
What do you like best about the product?
The segmentation/analytics helps in understanding the user behavior which greatly impacts the decision-making for any marketing campaign. Steps to set up a campaign/journey are well defined, making it a user-friendly and easy-to-use tool. This is a great tool for anyone to start acquisition or to build a retention strategy for the customers.
What do you dislike about the product?
Although there is a quick initial response in case any customer ticket is raised, but it takes a little time to resolve queries.
The UI/ functionality in some areas needs more work, such as in the case of journeys and boards sections which could greatly improve the user experience.
The UI/ functionality in some areas needs more work, such as in the case of journeys and boards sections which could greatly improve the user experience.
What problems is the product solving and how is that benefiting you?
Creating data-driven campaigns for the right set of users. The ability to control the modes and time of channel leads to better customer engagement and hence a better customer life cycle management.
Recommendations to others considering the product:
Clevertap is a sophisticated tool, with an ample amount of features to target the right set of customers with different communication channels, and yet its UI is very user-friendly to give an excellent experience.
Clevertap reveiw from Fitso by Zomato
What do you like best about the product?
The ease of creating app notifications. It is actually dumb proof. I also loved the documentation.
What do you dislike about the product?
The restrictions in journey for recursive paths of notifications.
What problems is the product solving and how is that benefiting you?
We have solved messaging to existing and new users via clevertap
Clevertap for customer retention
What do you like best about the product?
The customer segmentation and customer base target for customer campaigns .Its a very easy to use and target a specific customer according to their behaviour properties
What do you dislike about the product?
Functionality related to analytics should be increased more.Even the customer profile upload and customer properties updation should be made easy.
What problems is the product solving and how is that benefiting you?
Analysis of customer on various parameters.Sms and email campaigning for various brand relatead promotion and programs thereby lead to customer retention
Recommendations to others considering the product:
I would recommend clevertap to every organization who wants to retain their customer and wants analysis of customer on segnentation basis.From sms campaigning to email campaigning it is a great tool to use for.
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