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Amazing Omni Channel Engagement Experience
What do you like best about the product?
I love how easy it is to use. Once you understand the array of possibilities, anything you think about executing is possible. The support team is probably playing a good part in making the experience better for the users.
What do you dislike about the product?
The campaign reports required in different formats, which is not customizable so some CTRL C CTRL V required in reporting
What problems is the product solving and how is that benefiting you?
Messaging Automation
Push Notification Amplification
Liquid Content for tailored messaging
Push Notification Amplification
Liquid Content for tailored messaging
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CleverTap is a great Retention tool
What do you like best about the product?
It is one tool which has multiple features which can be used for Analytics as well as engagement.All Marketing activities can be managed in one tool
What do you dislike about the product?
Customisation of features takes time and campaign reports are not Ellaborative
What problems is the product solving and how is that benefiting you?
All Growth Marketing activities can be very well managed by this tool which not many tools serve.It has reduced our efforts manifold.Webhook is a very useful feature
CleverTap - An intelligent omnichannel engagement platform
What do you like best about the product?
CleverTap is a customer engagement and retention platform that provides the functionality to integrate app analytics and marketing. The platform helps customers increase user engagement in three ways:
- Tracks actions users are taking and analyzes how people use the product. It measures every action done by the user to help with directions taken by the user while navigating through the App, helps find specific issues faced.
- Segment users based on their actions and run targeted campaigns to these segments. These help us leverage the insights in better conversion.
- Analyze each campaign to understand its effect on user engagement and business metrics.
- The platform is scalable and supports a massive traffic load, analytics on the same, as well as real-time engagement with the base.
One of the best tools available for engagement with the user base, while maintaining user-level insights.
- Tracks actions users are taking and analyzes how people use the product. It measures every action done by the user to help with directions taken by the user while navigating through the App, helps find specific issues faced.
- Segment users based on their actions and run targeted campaigns to these segments. These help us leverage the insights in better conversion.
- Analyze each campaign to understand its effect on user engagement and business metrics.
- The platform is scalable and supports a massive traffic load, analytics on the same, as well as real-time engagement with the base.
One of the best tools available for engagement with the user base, while maintaining user-level insights.
What do you dislike about the product?
1. The support team availability is commendable however the replies could be a little more query-specific and a little less generic.
2. Product-specific unexpected behaviors take too long to confirm with no short-term resolutions in most cases.
3. Documentation could really be more extensive.
2. Product-specific unexpected behaviors take too long to confirm with no short-term resolutions in most cases.
3. Documentation could really be more extensive.
What problems is the product solving and how is that benefiting you?
Problem: Analysing and Engaging with the user base
CT as a solution: It maintains a user-level data that helps us identify insights for a segment or even for a specific user as per their history. So edge cases are detected in analysing. Boards assemble important day on day data. Campaigns help reach users, are highly customisable as per the use case.
CT as a solution: It maintains a user-level data that helps us identify insights for a segment or even for a specific user as per their history. So edge cases are detected in analysing. Boards assemble important day on day data. Campaigns help reach users, are highly customisable as per the use case.
Recommendations to others considering the product:
While other companies have either analytics or engagement, CT works at both level:
Audience analytics for tracking behavior and trends, and Omnichannel engagement ways that can allow you to convert your insights into communication, further into user actions and interactions.
Audience analytics for tracking behavior and trends, and Omnichannel engagement ways that can allow you to convert your insights into communication, further into user actions and interactions.
Best retention communication and engagement tool
What do you like best about the product?
The quickness in which one can segment users on particular events and communicate through various channels is something I like the most about this tool.
What do you dislike about the product?
Dashboards have certain limitations which could be improved
What problems is the product solving and how is that benefiting you?
Increasing user retention is something we are targetting through clevertap. We have been able to communicate the right set of users at the right moment helping us improve user retention
Excellent option for user behavior tracking.
What do you like best about the product?
The quick customer support and functionalities help us achieve our goals by knowing what our users are doing and where they are dropping.
What do you dislike about the product?
We have found a couple of bugs, but they are quickly resolved.
What problems is the product solving and how is that benefiting you?
We can tackle problems such as drop-offs to get feedback from our customers and improve their experience. Clevertap has helped us increase user adoption!
Helps us evaluate growth of our app and customers
What do you like best about the product?
There are a lot of good features on clevertap. What we like the most is the ability to create different segments of users based on the past behaviors and classify them into different groups!
What do you dislike about the product?
There are no such features that we dislike in clevertap. The Pivots report needs improvement though. It has already been discussed with the Clevertap team. They assured that they are working on it and will sort it out soon.
What problems is the product solving and how is that benefiting you?
Clevertap helps us get and analyze data in no time. We can go into micro-segments with our data and engage with different users.
100% Recommend
What do you like best about the product?
CleverTap easily allowed our mobile application to engage with our user base in many different converting verticals. In one of many scenarios, with CleverTap we were able to optimize our registration funnel and dramatically increase our new registered user base. Not only does the product speak for itself but their team is just that. A team. Amazing support from all angles and a pleasure to work with.
What do you dislike about the product?
The only thing I disliked about CleverTap were the updates that were needed for integrating with SendGrid. SendGrid would send multiple emails to update the email integration. Eventually all was well and only had that issue for a short period of time!
What problems is the product solving and how is that benefiting you?
CleverTap solved all of the below problems:
App user registration (Increased registration rates through push notifications and email)
Optimize app registration (tracked where users were following off in the registration journey and made key changes to app to increase registration rates).
Post Registration Feedback (Used CleverTap to collect app store reviews and request user feedback)
Email campaigns (Integrated with SendGrid, able to automate email drip campaigns
App user registration (Increased registration rates through push notifications and email)
Optimize app registration (tracked where users were following off in the registration journey and made key changes to app to increase registration rates).
Post Registration Feedback (Used CleverTap to collect app store reviews and request user feedback)
Email campaigns (Integrated with SendGrid, able to automate email drip campaigns
Recommendations to others considering the product:
Looking to partner with CleverTap? 100% recommend.
Clevertap achieves a comprehensive marketing system with simple tools !!
What do you like best about the product?
At the time of our company using Clevertap our marketing has been improving considerably since it allowed us to interact with customers,especially due to the tools it has to interact with digital campaigns and thus our customers benefit and we benefit in turn acquiring potential creators.
What do you dislike about the product?
The only negative that our team perceived is that this software is more applauded to the marketing of mobile applications, however we managed to adapt all the tools it has to our maximum benefit, otherwise everything has been very satisfactory.
What problems is the product solving and how is that benefiting you?
A problem that we had in our company was the data or data load of our clients and later users, thanks to the use of Clevertap and its work model, schemes and infrastructure we were able to solve said problem. In the same way, we had the desire to relate web searches in real time with what each of our users wanted or walked in their search, for which Clevertap made this opportunity accessible by giving us a greater range of possibilities for our clients.
Recommendations to others considering the product:
In general everything that our work team has experienced with Clevertap has been very satisfactory during each marketing task that is assigned to them, the only thing we consider is that being great software they tend to scale more and faster with which would require a lot of qualified labor for each demand of companies throughout its useful life and guaranteeing purchases where users do not regret it.
Best tool for app engagement analytics
What do you like best about the product?
1) Allows to segment audience basis behaviour in several parameters such as i) how often app is launched ii) falls under serviceable area iii) how often and to what amount are purchases made. This gives the marketers a laser sharp segmentation of audiences
2) Their recently launched tool to help copywriting
2) Their recently launched tool to help copywriting
What do you dislike about the product?
For first time users, it can get extremely tough to navigate and understand various functions of the app. Using common industry terms can really help solve for this problem
What problems is the product solving and how is that benefiting you?
1) what creative works better (image and text)
2) I can keep changing my creative to see what works best for my objective
2) I can keep changing my creative to see what works best for my objective
Recommendations to others considering the product:
It's used by some of the biggest brands in the world for a reason. Would honestly suggest this tool for leading mobile apps to help market to their audience better
Is the best tool for me because help to user experience, I think experience is the heart of the app
What do you like best about the product?
Help me to organize the communication and understand different segments and behaviors of users, and this depends what the app want to say and how to say, for me is important use the correct channel and this help what the company want to inform to users. That is very understandable at the time of creating a campaign as the step by step, the documentation is so good because I can understand the way to use each tool by examples
What do you dislike about the product?
I don't like the new way to send reports, I feel so confused but right now is ok and sometimes download segments its slow, also that I can’t see all the campaigns sent by type and results in the month, for example that I got a chart like in datastudio that tells me this month was impacted with 15 email campaigns and of those had 220,000 shipments and engagement 3,000, this information appear one by one in journeys and campaigns but this funnel does no exist.
What problems is the product solving and how is that benefiting you?
A lot! Now I can segment my communication, I can use more that a simple push notification, I use push in app, videos, send a good mail, this tools help to engage old and new users. Also I can analyze what users do in the app for example we know that one of the action that more people do is "creating a new offer" this helps to us to communicate and have more interaction
Recommendations to others considering the product:
If you want to use this tool very well read all the documentation, y so important to understand what do you have to do and the purpose, also question everything communicate with them is the best way to solve problems and question, and a very important advice is test with yourself create a profile for you and do test with this profile
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