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Amazing team great support
What do you like best about the product?
The Clevrtap teams support is amazing. CleverTap team is really proactive in solving queries and issues.
What do you dislike about the product?
Occasionally there are some issues that occur but the proactive reply and immediate resolution from the CleverTap team nullifies for these minor issues.
What problems is the product solving and how is that benefiting you?
We run all transactional, service and activation notification using CleerTap campaigns and it has been really amazing so far.
CleverTap being on Top B.O.A.T
What do you like best about the product?
Boosts products e-commerce survey and routing as well as marketing to 699% from initia one. Multi-device omni-channell and SSO with beautiful user-interface and user-experience UI and UX design.
What do you dislike about the product?
We are much satisfied with its providence.
What problems is the product solving and how is that benefiting you?
Optimization of online product and service promotion and marketing automation.
Most intuitive platform connecting and engaging customers
What do you like best about the product?
It is helping in targeting and reaching more new clients and customers through websites online. Best features about this software is retentioning our customers automatically. With this software you will be able to analyse and address the problems of retentioners. There is no kind of data limit in this software so there is no issue of storage.
What do you dislike about the product?
Sometimes while creating and generating analytical reports of the customers problem or issue. While uploading new data it takes a little bit of time for refreshing the dataor the page, campaign setup.
What problems is the product solving and how is that benefiting you?
Using this platform in our organization for integrating with other real time tracking and targeting softwares, for getting new customers and providing them proper service. It is the greatest tool and helping to send notifications to our employees, managers , other organisations.
Best Platform for engaging the users digitally with different segmented notifications.
What do you like best about the product?
Very easy to schedule notification campaigns
Better to understand the user flows/journeys
Very easy to filter the event-wise numbers and their conversions
Efficient customer support
Better to understand the user flows/journeys
Very easy to filter the event-wise numbers and their conversions
Efficient customer support
What do you dislike about the product?
Limited projects in a single account
Need to go back to filter one event to another
The project selection scrolling bar is so small
No tool suggestion to improve the campaigns as per the conversions
Need to go back to filter one event to another
The project selection scrolling bar is so small
No tool suggestion to improve the campaigns as per the conversions
What problems is the product solving and how is that benefiting you?
Realtime digital engagement
Customer engagement through various notifications
Helping to get the user flows in different segments
To increase the played and retention % of users
Customer engagement through various notifications
Helping to get the user flows in different segments
To increase the played and retention % of users
A powerful automation tool that makes user success a reality
What do you like best about the product?
A wide range of tools/delivery mechanisms for targeted campaigns. An intuitive interface that makes it easier to evaluate the performance of campaigns and dive deeper into the specifics of engaged users. Prompt support by a dedicated CSM and tech support staff.
What do you dislike about the product?
Nothing worth calling out here. The tool works well.
What problems is the product solving and how is that benefiting you?
CleverTap enables creation of engagement campaigns/journeys for various target segments. This has helped in improving engagement and optimising churn.
Marketing automation tool with top of the class analytics capabilities
What do you like best about the product?
The best thing about Clevertap is although you are paying for a marketing automation tool, you get an excellent product analytics tool out of the box, which is at par with the best-in-class product analytics tools like Mixpanel, etc. It helps you automate SMS, emails, In-app messages, pop-up messages, etc, based on customer journeys and at various touch points in your application. You can quickly check the ROI and efficiency of these marketing campaigns that you run or just create some A/B test to see which campaigns truly deliver your ideas. You can also analyse how customers are interacting with your application and take marketing decision based on that.
What do you dislike about the product?
It has a bit of a learning curve. Analytics can sometimes become a pain to understand and interpret, especially funnels, because, unlike Mixpanel, you cannot set how you want to count your conversion in Clevertap. It is fixed to measure unique conversions only. Secondly, the interface isn't intuitive and can be extremely slow sometimes. The user search capabilities are one specific feature that I dislike about Clevertap because I cannot search my users from their phone numbers. I have to convert the phone number to either email or identity and then search for users from that, which can be cumbersome.
What problems is the product solving and how is that benefiting you?
Clevertap is a marketing automation tool that helps you connect with your customers by interacting with them through emails, SMS, push notifications, in-app messages, etc. This is highly beneficial and helps you run marketing campaigns that your tech team would otherwise have to build. Clevertap has been a life saver to run marketing campaigns on a daily basis and to analyze their impact and gauge our ROI
Best platform for tracking customers data
What do you like best about the product?
A perfect and handy platform for notifying and sending notifications to your customers, clients, vendors, and team members. There is also a feature for scheduling the sending of information. This is very useful in generating graphical reports for better customer understanding. Texting your client is one of the fantastic features of this platform. Several marketing and advertising tools are available for small or medium-sized businesses. Integrating it with other CRM platforms is much easier with this platform as compared to other similar software.
What do you dislike about the product?
This platform does not allow a group of members to work on a single project or segment. When searching for a company or a brand name, this platform does not show the accurate result on time.
What problems is the product solving and how is that benefiting you?
Before this software, we had an issue storing our client's data and sharing it with team members and problem solvers. So this software helped us in doing the work and saved our time data. It has really improved the time we take to communicate and resolve their problems.
Great platform with minor quirks
What do you like best about the product?
The segmentation, the straightforward UI and the slew of communication channels.
What do you dislike about the product?
The analytics still need workings & data representation capabilities are limited. Should add a few more filters in specific segments.
What problems is the product solving and how is that benefiting you?
CleverTap is helping us reach out to different sets of users at the right time over their preferred channels.
Very effective but expensive and have scope of improvements
What do you like best about the product?
Effective Segmentations,
Insightful reports,
Journeys
Ability to create campaigns directly through reports
Scheduling
Insightful reports,
Journeys
Ability to create campaigns directly through reports
Scheduling
What do you dislike about the product?
Intent-based goals are yet to be developed the AI is weak.
Business POC and Accounts Manager support is weak; it often takes days to resolve a simple issue or reach them
The platform is rather expensive for a start-up, and every feature costs as an add-on, which one might get as a package on other automation platforms
Business POC and Accounts Manager support is weak; it often takes days to resolve a simple issue or reach them
The platform is rather expensive for a start-up, and every feature costs as an add-on, which one might get as a package on other automation platforms
What problems is the product solving and how is that benefiting you?
It gives me the ability to reach every segment of my target audience with the right kind of messaging separately.
Segment creation tool - Clevertap
What do you like best about the product?
We can create audience segments and use them for targeted advertising
What do you dislike about the product?
The UI needs a bit of improvements, other than that nothing else
What problems is the product solving and how is that benefiting you?
CleverTap is helping us create target audience segments for marketing
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