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Good platform to know the intent of the users, tracking and to improve customer experience
What do you like best about the product?
Tracking user activity and getting to know their intent
What do you dislike about the product?
*could have given more power to counting unique of fields instead of just events.
For eg . if there are account ids as fields - counting unique account ids
For eg . if there are account ids as fields - counting unique account ids
What problems is the product solving and how is that benefiting you?
Tracking the activity of the users helps us to know where they are experiencing the issues and also lets us to improve the product
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Great. experience so far
What do you like best about the product?
Analytics and push. We can see live events
What do you dislike about the product?
Realtime analytics is missing. It takes time to reflect on dashboard
What problems is the product solving and how is that benefiting you?
Analytics and user engagement
CleverTap Review
What do you like best about the product?
Simple integration with APIs and data events
What do you dislike about the product?
The need to re-integrate or re-define events
What problems is the product solving and how is that benefiting you?
Helping firms make a sense of their data and take proactive CX actions
User friendly, has details about all the features and very informative.
What do you like best about the product?
User-friendly features and information for all features.
What do you dislike about the product?
I felt the old layout was easier to use and convenient in comparison with the new one.
What problems is the product solving and how is that benefiting you?
We use CleverTap to schedule campaigns and understand statistics.
A complete reliable marketer tool!
What do you like best about the product?
The added advantage of analytics and end-to-end optimization of campaigns make it really easy and ideal for marketers to reach out to the right audience at the right time and establish the brand
What do you dislike about the product?
Changes and updates and the little bugs. The changes made are not well informed or educated about and new releases are sometimes filled with bugs which although not grave issues but do hamper the experience
What problems is the product solving and how is that benefiting you?
CT has an option to send user time bases campaigns and a one view for all campaign level goal tracking which gives us a detailed overview on what is performing and how each segment is growing.
The best mobile marketing and Customer lifecycle software there is in the market
What do you like best about the product?
I like the ease with which you can learn
What do you dislike about the product?
Not a big fan of the new interface unfortunately
What problems is the product solving and how is that benefiting you?
Helps generate inactive users on the go. This saves a lot of our time since ours is a gaming platform.
Clevertap to talk to your users
What do you like best about the product?
Multiple channels available to reach your customer for example : SMS, email, In app notification, push notification, etc and multiple ways to identify where in the journey are they. You can create segments automatically from people who have dropped off the funnel or out of people who has triggered a particular event or trigger engagements based on real time activities of the user. We once used clevertap to communicate an error to a customer on a button click since our app did not have backward compatibility. We created a campaign with real time trigger on an event and sent an in app notification to user. it worked liked charm and felt like native error handling. It was beautiful.
What do you dislike about the product?
The thing that I hate the most about Clevertap is it's UI/UX. This is very ironical given that clevertap is a customer engagement tool and yet it itself fails at customer engagement. You cannot filter out the events triggered by a specific user properly. Creating campaigns is always a nerve wrecking process because there are so many options and you always feel you might be doing something wrong. They upgraded to a newer UI but I did not find that good either. I have used braze, mixpanel and clevertap has the most complicated UI
What problems is the product solving and how is that benefiting you?
Clevertap is a marketing automation tool that provides you the ability to contact your customers through various marketing channels like SMS, push notifications, in app messages, emails etc through out their journey with your app. It helps us immensely to reach out to our customers during various points in their journey while using our app. We send promotional and transactional messages and run marketing campaigns almost every day to bring users back to our platform. Clevertap has been extremely helpful in customer retention to us
Fantastic marketing platform facilitating launching of email, push and in-app notifications
What do you like best about the product?
A/B testing, Best time to send feature, allowing me to create detailed segments and shooting dedicated campaigns to them.
What do you dislike about the product?
Slow customer success response, also the system is too slow sometimes and my campaigns don't get saved even after hitting on save multiple times.
What problems is the product solving and how is that benefiting you?
Customer engagement, product marketing
Campaign Optimization and User Behavioral Analytics Tool
What do you like best about the product?
CleverTap ease campaign optimization by sending personalized emails.
Test variations of complicated logic via dashboard.
Test variations of complicated logic via dashboard.
What do you dislike about the product?
Need I say anything really - I face zero issues while using this solution.
What problems is the product solving and how is that benefiting you?
Coordinate omnichannel campaigns based on user location and behavior.
Creating campaigns and journeys to each user with the help of data analysis and predictive machine learning.
Creating campaigns and journeys to each user with the help of data analysis and predictive machine learning.
It got all the must-have features of a customer engagement platform
What do you like best about the product?
Deploy interactive walkthroughs to help users achieve a particular goal
Use of visual tools like co-browsing to collaborate with customers in real time
Integrates my other tools to manage conversions effectively
Capabilities to streamline communication with our clients
Use of visual tools like co-browsing to collaborate with customers in real time
Integrates my other tools to manage conversions effectively
Capabilities to streamline communication with our clients
What do you dislike about the product?
It has the main features that every customer engagement platform needs and there is nothing lacking
What problems is the product solving and how is that benefiting you?
Constructively engaging users at multiple touchpoints
Automated lead qualification
It helps close sales instantly, which increases saless funnel velocity
Automated lead qualification
It helps close sales instantly, which increases saless funnel velocity
Recommendations to others considering the product:
A customer engagement platform is very important towards delivering better customer experience (CX)
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