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The best mobile marketing and Customer lifecycle software there is in the market
What do you like best about the product?
I like the ease with which you can learn
What do you dislike about the product?
Not a big fan of the new interface unfortunately
What problems is the product solving and how is that benefiting you?
Helps generate inactive users on the go. This saves a lot of our time since ours is a gaming platform.
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Clevertap to talk to your users
What do you like best about the product?
Multiple channels available to reach your customer for example : SMS, email, In app notification, push notification, etc and multiple ways to identify where in the journey are they. You can create segments automatically from people who have dropped off the funnel or out of people who has triggered a particular event or trigger engagements based on real time activities of the user. We once used clevertap to communicate an error to a customer on a button click since our app did not have backward compatibility. We created a campaign with real time trigger on an event and sent an in app notification to user. it worked liked charm and felt like native error handling. It was beautiful.
What do you dislike about the product?
The thing that I hate the most about Clevertap is it's UI/UX. This is very ironical given that clevertap is a customer engagement tool and yet it itself fails at customer engagement. You cannot filter out the events triggered by a specific user properly. Creating campaigns is always a nerve wrecking process because there are so many options and you always feel you might be doing something wrong. They upgraded to a newer UI but I did not find that good either. I have used braze, mixpanel and clevertap has the most complicated UI
What problems is the product solving and how is that benefiting you?
Clevertap is a marketing automation tool that provides you the ability to contact your customers through various marketing channels like SMS, push notifications, in app messages, emails etc through out their journey with your app. It helps us immensely to reach out to our customers during various points in their journey while using our app. We send promotional and transactional messages and run marketing campaigns almost every day to bring users back to our platform. Clevertap has been extremely helpful in customer retention to us
Fantastic marketing platform facilitating launching of email, push and in-app notifications
What do you like best about the product?
A/B testing, Best time to send feature, allowing me to create detailed segments and shooting dedicated campaigns to them.
What do you dislike about the product?
Slow customer success response, also the system is too slow sometimes and my campaigns don't get saved even after hitting on save multiple times.
What problems is the product solving and how is that benefiting you?
Customer engagement, product marketing
Campaign Optimization and User Behavioral Analytics Tool
What do you like best about the product?
CleverTap ease campaign optimization by sending personalized emails.
Test variations of complicated logic via dashboard.
Test variations of complicated logic via dashboard.
What do you dislike about the product?
Need I say anything really - I face zero issues while using this solution.
What problems is the product solving and how is that benefiting you?
Coordinate omnichannel campaigns based on user location and behavior.
Creating campaigns and journeys to each user with the help of data analysis and predictive machine learning.
Creating campaigns and journeys to each user with the help of data analysis and predictive machine learning.
It got all the must-have features of a customer engagement platform
What do you like best about the product?
Deploy interactive walkthroughs to help users achieve a particular goal
Use of visual tools like co-browsing to collaborate with customers in real time
Integrates my other tools to manage conversions effectively
Capabilities to streamline communication with our clients
Use of visual tools like co-browsing to collaborate with customers in real time
Integrates my other tools to manage conversions effectively
Capabilities to streamline communication with our clients
What do you dislike about the product?
It has the main features that every customer engagement platform needs and there is nothing lacking
What problems is the product solving and how is that benefiting you?
Constructively engaging users at multiple touchpoints
Automated lead qualification
It helps close sales instantly, which increases saless funnel velocity
Automated lead qualification
It helps close sales instantly, which increases saless funnel velocity
Recommendations to others considering the product:
A customer engagement platform is very important towards delivering better customer experience (CX)
Great UI for any user
What do you like best about the product?
The CleverTap SDK starts recording an event whenever a push notification sent via CleverTap is delivered to the user's device. The admin has the right to approve or reject campaigns created in the Creator role
What do you dislike about the product?
Provides three standard system roles (Admin, Creator & Member) which cannot be edited
What problems is the product solving and how is that benefiting you?
Create engagements
View analytics, including campaign performance
Segment and engage users in real time across mobilr, web and in-app
Collect rich first-party data and activity trends
View analytics, including campaign performance
Segment and engage users in real time across mobilr, web and in-app
Collect rich first-party data and activity trends
Recommendations to others considering the product:
Infrastructure built to give you the power of real-time first-party user data
Powerful and comprehensive tool for user engagement.
What do you like best about the product?
Clevertap has a very clean and simple to use user interface. Excellent technical support and their technical documentation is very thorough. Using clevertap we are able to track user Analytics, campaigns performance and daily activities very effectively.
What do you dislike about the product?
Clevertap performance has been amazing in all it's feature .We have not experienced any downtime .It's perfect for us.
What problems is the product solving and how is that benefiting you?
Clevertap application requires very minimal training for users to use. Thy have a well organized technical team and aslo their technical documentation is very thorough. It's pricing is aslo very reasonable.
Recommendations to others considering the product:
Clevertap application has been running very smoothly in our organizations. We are able to get technical support instantly. Their pricing structure is very reasonable.
Powerful and rich digital tentacles tool
What do you like best about the product?
They placed the dashboard front and back on the Analytics Workflow page where I can easily create my dashboards
What do you dislike about the product?
Aprt from the installation of the platform presented a challenge I did not find any fault with the solution
What problems is the product solving and how is that benefiting you?
Actionable information and analysis from the customer data
Strictly use of exact metrics for all our analytics, segmentation and engagement offerings
Strictly use of exact metrics for all our analytics, segmentation and engagement offerings
Recommendations to others considering the product:
It has a high adoption rate in companies because of its transparency
The essential tool for marketing and better customer relationships.
What do you like best about the product?
Reports, analytics and insights provide greater engagement and user engagement. One of the things we like most about CleverTap is that the tool provides real-time information and gives us the ability to make business decisions more accurately and quickly, generating greater engagement in marketing campaigns created for our clients. Campaigns have become more efficient and differentiated and can be carried out from any mobile device.
What do you dislike about the product?
It didn't bring any negative impact and there were no complaints and occurrence of bugs and problems in CleverTap.
What problems is the product solving and how is that benefiting you?
CleverTap is at the heart of our IT and marketing management to maintain differentiated and close relationships with our customers. We manage the tool for general users to create marketing campaigns, advertisements, and forms with CleverTap's Intelligent Mobile Marketing platform using mobile devices. Everything has worked very well, optimizing work routines, generating more financial income and more publicity from the media.
A happy user
What do you like best about the product?
The process of creating journeys is through a drag and drop functionality thag is very intuitive for the user
What do you dislike about the product?
Of course, I would need to customize the messages and put it in the right context
What problems is the product solving and how is that benefiting you?
Understand web users better with demographic data, transcation history and campaign visits
Recommendations to others considering the product:
It is one of the fastest user analytics platforms out there
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