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Great platform for engaging users through targeted journeys
What do you like best about the product?
1. Easy to craft targeted journeys across an exhaustive set of channels
2. Comprehensive analytics tools out of the box to track campaign performance and user behavior
3. Powerful user properties module
4. Fast and helpful support
2. Comprehensive analytics tools out of the box to track campaign performance and user behavior
3. Powerful user properties module
4. Fast and helpful support
What do you dislike about the product?
1. Limited out of the box customization for push notifications
2. Occasional but rare hiccups in dashboard performance
2. Occasional but rare hiccups in dashboard performance
What problems is the product solving and how is that benefiting you?
1. Ensuring targeted users get the intended messages across all channels without resorting to spam
2. Driving complex personalized journeys by using custom events and user properties
3. Fast and easy experimentation through features like webhooks and CSV uploads for segment creation
2. Driving complex personalized journeys by using custom events and user properties
3. Fast and easy experimentation through features like webhooks and CSV uploads for segment creation
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Excellent for business
What do you like best about the product?
The analysis feature and personalized dashboard aspect of CleverTap are what I find most useful for navigating user behavior in our app. These advantages allow me to increase business revenue.
Moreover, customer service is very supportive and clearly instructed us to use CleverTap effectively.
Moreover, customer service is very supportive and clearly instructed us to use CleverTap effectively.
What do you dislike about the product?
The lease helpful thing about CleverTap is that it hasn't supported real-time yet. To acquire real-time data, we occasionally need to reload the page.
Also, the two-factor authentication is rather bothersome.
Also, the two-factor authentication is rather bothersome.
What problems is the product solving and how is that benefiting you?
The analytical feature of Clevertap has helped me gain a better understanding of user behavior when using our application. Based on that information, in 2022, we devised a revenue growth strategy, and in 2023, we introduced a feature that provides even more value to our users.
Outstanding Service Experience
What do you like best about the product?
CleverTap comes in handy with its advanced segmentation and personalization capabilities, comprehensive analytics and reporting, easy-to-use interface.
What do you dislike about the product?
At times a little buggy portal. The major drawback is that there is no Mobile App for improving users' life.
What problems is the product solving and how is that benefiting you?
It is helping me understand my user journey on my app and giving detailed analysis with easy profile download options thus helping to improve my journey and increase my cross and upsell touch points
Retention 360 - One Solution
What do you like best about the product?
Ease of Campaign Creation.
Omnichannel Approach & Ease of Integration
Detailed Analytics & Insights
User Attribute Mapping
Integrating Webhooks, APIs driven campaigns multiple other solution for each use case
Personalization & Real time event based campaigns.
Creating audiences for FB/Google and integrate via CleverTap only
Omnichannel Approach & Ease of Integration
Detailed Analytics & Insights
User Attribute Mapping
Integrating Webhooks, APIs driven campaigns multiple other solution for each use case
Personalization & Real time event based campaigns.
Creating audiences for FB/Google and integrate via CleverTap only
What do you dislike about the product?
Day on Day Reporting seems to be one of the drawbacks.
Journey based campaign performance cannot be gauged on a daily basis or so.
Limitation in terms of Push templates & InApp templates
Journey based campaign performance cannot be gauged on a daily basis or so.
Limitation in terms of Push templates & InApp templates
What problems is the product solving and how is that benefiting you?
For a Retention Marketing strategy it is very essential to reach out to the customer from one single platform to avoid any overlap of channels and further ensure that the right set of audience is engaged with a right communication channel.
We were able to create multiple journeys right from Welcome to Cart Abandon & all via all the touch points that a user might be engaging with.
Better Segmentation basis intent/browsing behavior and better targeting with real time updates on best time to engage/convert
We were able to create multiple journeys right from Welcome to Cart Abandon & all via all the touch points that a user might be engaging with.
Better Segmentation basis intent/browsing behavior and better targeting with real time updates on best time to engage/convert
Apt and streamlined experience
What do you like best about the product?
User journey, Campaign editing, Segments Journeys and so on
What do you dislike about the product?
Product Documentation could be much elaborative, look upto Google's documentation for reference
What problems is the product solving and how is that benefiting you?
Its helping automate and bring in analytics of mobile app and helping me in creating user journeys, campaigns, push notifications.
Highly analytical & fast computation
What do you like best about the product?
- Analytics & fast computation
- Customer support has improved significantly
- Customer support has improved significantly
What do you dislike about the product?
- Limited features for website purposes
- Whatsapp & remarketing channels have still a lot scope of improvement
- Whatsapp & remarketing channels have still a lot scope of improvement
What problems is the product solving and how is that benefiting you?
- Segmentation of users
- More Analytical decision making
- Quick actions on the existing customers
- Increase the number of repeat customers
- More Analytical decision making
- Quick actions on the existing customers
- Increase the number of repeat customers
For growth-focused companies, CleverTap is a great choice
What do you like best about the product?
Everything you will need to engage and retain your customers, from data management, analytics, user segmentation, recommendations, personalization, marketing automation channels, and journey builder, is available in one place. No other company has this kind of product breadth. It offers fast onboarding, a fantastic support team, and fast time to value, which is so essential for anyone who is growth-focused.
What do you dislike about the product?
No dislikes per se. I think they could make some improvements to their UI/UX; the admin panel for most enterprise software can feel overwhelming, but the learning curve is not steep.
What problems is the product solving and how is that benefiting you?
We use CleverTap to run advanced analytics on our user base, create personalized recommendations and journeys, and run automated campaigns to engage and improve customer retention rates.
Good experience with CleverTap
What do you like best about the product?
All-in-one dashboard to measure the impact of our marketing communication. Easy to navigate and explore insights of different channels and to different audiences.
What do you dislike about the product?
Some oddities e.g. date filter limits view and needs to constantly be adjusted even though it may have been a relatively recent campaign/journey. CSV segment upload vs Custom List segment was not self-explanatory even after looking at CleverTap documentation. There had to be multiple rounds of clarification via email to understand a simple solution.
What problems is the product solving and how is that benefiting you?
Having a Real Impact Analytics to do uplift measurement for our marketing communication.
Marketing Automation
What do you like best about the product?
Great automation tool for scheduling ll types of CRM coms
What do you dislike about the product?
Takes too much time to load. Some funnels are less effective than others
What problems is the product solving and how is that benefiting you?
No need to sit and carry on live campaigns you can very well schedule stuff
Unmatched Features & Prompt Support
What do you like best about the product?
- Prompt & responsive Support Team
- Features & capabilities of the tool & ease of using the system
- RFM, Predictive Modeling & Churn Management features
- Last but not least, the extremely talented & helpful Account Manager: Ms. Priya Pachisia
- Features & capabilities of the tool & ease of using the system
- RFM, Predictive Modeling & Churn Management features
- Last but not least, the extremely talented & helpful Account Manager: Ms. Priya Pachisia
What do you dislike about the product?
There is nothing that I dislike about CleverTap
What problems is the product solving and how is that benefiting you?
- Churn Management using predictive modeling
- Bucketing users into different categories & helping us design specific campaigns
- Helping us with user feedback using NPS
- Bucketing users into different categories & helping us design specific campaigns
- Helping us with user feedback using NPS
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