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CleverTap All-In-One Customer Engagement Platform

CleverTap | 1

Reviews from AWS Marketplace

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External reviews

541 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Roopal N.

It is intuitive, insightful and easy to use.

  • September 15, 2022
  • Review verified by G2

What do you like best about the product?
Upsides of using CleverTap:
1. It is very easy to use. The user experience is quite nice.
2. The UI is clean.
3. Integrations and insights are quite useful in helping me plan campaigns.
What do you dislike about the product?
Dislike:
1. If the amount of data is high, the processing is really slow.
2. The campaign flow creation gets daunting at times.
3. User Management module can be improved to allow access to multiple dashboard under same business accounts.
What problems is the product solving and how is that benefiting you?
1. it is solving campaign management and remarketing complexities for me.
2. It is also useful in tracking consumer behaviour.
3. Sometimes if the dev cycle is long for hardcoding communication/banners, CT's interventions come in handy.

    Retail

Clear, useful & fast data tool

  • September 13, 2022
  • Review provided by G2

What do you like best about the product?
It is quite simple & intuitive tool for all levels of data knowledge
What do you dislike about the product?
Sometimes it takes a longer time to process more complicated request
What problems is the product solving and how is that benefiting you?
We prepare customers reports based on CT

    Rahul K.

Makes Customer Retention and Engagement Easier

  • September 11, 2022
  • Review verified by G2

What do you like best about the product?
Smart Segmentation
Customer Journey Builder
Dashboarding
Proper Analytics
Intelligent RFM Models
What do you dislike about the product?
Sometime its takes more time than usual to load data/processing larger data
What problems is the product solving and how is that benefiting you?
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking

    Baker A.

Reliable product and user behavior analytics

  • September 02, 2022
  • Review verified by G2

What do you like best about the product?
CleverTap is easy to integrate into your product
Offers excellent support in the product and also a standby dedicated account manager
The product is easy to use for users of all levels
The pricing is very affordable for growing businesses and startups
What do you dislike about the product?
Clevertap can be intimidating for new users due to the nature of analyzing events but is easy once they adopt
Clevertap visualizations need to be improved to match what other providers offer, i.e., more aesthetic to the eyes
What problems is the product solving and how is that benefiting you?
CleverTap provides product analytics that point to the customer friction in our product
It gives us daily analytics of product usage
It offers us in-app push notifications/messages as well as email campaigns
Automated user journeys for user engagement and retention

    Todd G.

Good and improving tool for customer engagement

  • August 30, 2022
  • Review verified by G2

What do you like best about the product?
CleverTap is a great entry-level customer engagement platform. It offers everything we need in terms of features and functionality and the customer support is very strong.
What do you dislike about the product?
It's got a bit of a learning curve. Sometimes the web dashboard is a bit slow and clunky.
What problems is the product solving and how is that benefiting you?
Clevertap gives us a customer engagement tool that we use to send push notifications and emails both for transactional and campaign-style messaging. This initiative is used to drive up engagement and retention.

    Education Management

Clevertap a powerful tool

  • August 30, 2022
  • Review provided by G2

What do you like best about the product?
Clevertap is a very powerful tool that provides engagement on top of analytics. It helps you make good product decisions and ensures to generate product-led growth for your team. Easy to use and creates a high impact for your customer.
What do you dislike about the product?
For non-technical person, integration can be tough
What problems is the product solving and how is that benefiting you?
Engagement use case
Metrics improvement

    Online Media

The go-to app for addressing your customers' needs

  • August 30, 2022
  • Review verified by G2

What do you like best about the product?
I like how CleverTap has a feature for any idea you may have. As a UX Researcher, I frequently use their Campaigns and Notifications feature to reach out to our users.
What do you dislike about the product?
I only have minor downsides so far. I had little challenges when CleverTap updated its UI. Nonetheless, it was easy to search its documentation for the answers.
What problems is the product solving and how is that benefiting you?
Experimentation, sending notifications, and running campaigns. It has been highly advantageous to see how our campaigns perform and we can immediately tweak them based on its instant insights and analytics.

    Sunil c.

PN works great but not the InApp. The sent to delivered conversion is poor in InApp.

  • August 29, 2022
  • Review verified by G2

What do you like best about the product?
Push Notifications get sent in just one click and the delivery conversion is great.
What do you dislike about the product?
The sent to delivered conversion is poor in InApp.
What problems is the product solving and how is that benefiting you?
It makes sending information so easy and quick. Just on the click of 1 button.

    Business Supplies and Equipment

downloading files, & the options given format is user friendly

  • August 29, 2022
  • Review verified by G2

What do you like best about the product?
Downloading the reports and graphical representation views are the most important thing
What do you dislike about the product?
date selection in the older version is little irritating.
What problems is the product solving and how is that benefiting you?
we often download the reports for particular dates, if you make it change then that is very useful to us.

    Health, Wellness and Fitness

Terrific Tool: Analytics, Iterate, Build, Repeat = CleverTap = ❤️

  • August 26, 2022
  • Review provided by G2

What do you like best about the product?
Great tool for building a consumer product. Strong analytics & statistics tools pinpoint the impact right from day 0.
Provides a transparent opportunity to re-iterate & make better the best.
Easy to use interface.
Campaign Management becomes a very handy tool.
Funnels are a great way to understand the impact, cleverTap shows it well.
When you can understand the consumer journey, this opens to door to solving real problems with feasible solutions.
Enables targeting a segment of users, hence opening channels for personalization.
What do you dislike about the product?
Few time seems a bit slow to respond. The Year 2022 it is, dev-tooling/marketing/product-tools spaces are on next level now a days.
Documentation could have been better. Noticed the beta version of the documentation, looks great.
Initial setups are always tricky.
What problems is the product solving and how is that benefiting you?
Business analytics & statistics, funnels help to understand the current impact and build better.
Campaign management & personalized targetting of users.
Personalization = Personalized push notifications = Conversions.

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