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Super useful tool across functions
What do you like best about the product?
Availability of multiple power tools for PMs to analyze experiment and conclude.
What do you dislike about the product?
Unavailability of a few math operations (percentages, combincations etc) or writing custom queries to get the data views. Pricing on the higher side. Reporting/Summary of campaigns and journeys not up to the mark.
What problems is the product solving and how is that benefiting you?
CT is solving an end-to-end problem for startups in terms of communicating with users (Marketing suite), analyzing the clickstream (Data Suite), and experimentation (Product Suite)
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Amazing team great support
What do you like best about the product?
The Clevrtap teams support is amazing. CleverTap team is really proactive in solving queries and issues.
What do you dislike about the product?
Occasionally there are some issues that occur but the proactive reply and immediate resolution from the CleverTap team nullifies for these minor issues.
What problems is the product solving and how is that benefiting you?
We run all transactional, service and activation notification using CleerTap campaigns and it has been really amazing so far.
Moat comprehensive tool for customers retention
What do you like best about the product?
Creating and covering all kind of campaigns and advertisements under this platform. And even helping the users in analysing the customers issues they are facing and generating appropriate reports accordingly. The software halps you to continuesly track the datas of your customers and with this feature you can retain more and more new clients towards your organization. There are a number of analytical features available in this platform. Best for small and medium size businesses.
What do you dislike about the product?
The flow of the dashboard of the clevertap is not responding properly. The data loading time is poor when you try to upload templates or data for new advertisements and campaigns.
There are limited features when we integrate it with other applications or softwares like whatsapp, and with other CRM platforms.
There are limited features when we integrate it with other applications or softwares like whatsapp, and with other CRM platforms.
What problems is the product solving and how is that benefiting you?
The is being used by mh team members for notifying our clients by sending them automatic emails and voice mails. With the help of this platform we are being able to track all our staffs work and activities with our system.
CleverTap being on Top B.O.A.T
What do you like best about the product?
Boosts products e-commerce survey and routing as well as marketing to 699% from initia one. Multi-device omni-channell and SSO with beautiful user-interface and user-experience UI and UX design.
What do you dislike about the product?
We are much satisfied with its providence.
What problems is the product solving and how is that benefiting you?
Optimization of online product and service promotion and marketing automation.
Most intuitive platform connecting and engaging customers
What do you like best about the product?
It is helping in targeting and reaching more new clients and customers through websites online. Best features about this software is retentioning our customers automatically. With this software you will be able to analyse and address the problems of retentioners. There is no kind of data limit in this software so there is no issue of storage.
What do you dislike about the product?
Sometimes while creating and generating analytical reports of the customers problem or issue. While uploading new data it takes a little bit of time for refreshing the dataor the page, campaign setup.
What problems is the product solving and how is that benefiting you?
Using this platform in our organization for integrating with other real time tracking and targeting softwares, for getting new customers and providing them proper service. It is the greatest tool and helping to send notifications to our employees, managers , other organisations.
Best Platform for engaging the users digitally with different segmented notifications.
What do you like best about the product?
Very easy to schedule notification campaigns
Better to understand the user flows/journeys
Very easy to filter the event-wise numbers and their conversions
Efficient customer support
Better to understand the user flows/journeys
Very easy to filter the event-wise numbers and their conversions
Efficient customer support
What do you dislike about the product?
Limited projects in a single account
Need to go back to filter one event to another
The project selection scrolling bar is so small
No tool suggestion to improve the campaigns as per the conversions
Need to go back to filter one event to another
The project selection scrolling bar is so small
No tool suggestion to improve the campaigns as per the conversions
What problems is the product solving and how is that benefiting you?
Realtime digital engagement
Customer engagement through various notifications
Helping to get the user flows in different segments
To increase the played and retention % of users
Customer engagement through various notifications
Helping to get the user flows in different segments
To increase the played and retention % of users
Engaging and tracking customers with this software is now easier
What do you like best about the product?
This software enables you to schedule the important email, data, information and other kind of files to be sent to any one at perfect scheduled time. There is alse and feature for creating and generating graphical reports and sending it to your clients for making them more clear about your company and the service you provide. The software is very halpful and intuitive for planning for campaigns and advertisements.
What do you dislike about the product?
There is some difficulty while selecting the userbase of this platform for any operation. The storage of this platform is less as compared to other tools, everytime you while need to remove or delete your old data you uploaded in this platform for uploading new information and data
What problems is the product solving and how is that benefiting you?
With this software we had been able to connect and communicate more with our customers through emails, campaigns and web pop ups. Creating and doing marketing analytics and generating reports for the same . Also my marketing is happy while using it as this softwares web application is amazing and works perfectly from any place at anytime.
A powerful automation tool that makes user success a reality
What do you like best about the product?
A wide range of tools/delivery mechanisms for targeted campaigns. An intuitive interface that makes it easier to evaluate the performance of campaigns and dive deeper into the specifics of engaged users. Prompt support by a dedicated CSM and tech support staff.
What do you dislike about the product?
Nothing worth calling out here. The tool works well.
What problems is the product solving and how is that benefiting you?
CleverTap enables creation of engagement campaigns/journeys for various target segments. This has helped in improving engagement and optimising churn.
Marketing automation tool with top of the class analytics capabilities
What do you like best about the product?
The best thing about Clevertap is although you are paying for a marketing automation tool, you get an excellent product analytics tool out of the box, which is at par with the best-in-class product analytics tools like Mixpanel, etc. It helps you automate SMS, emails, In-app messages, pop-up messages, etc, based on customer journeys and at various touch points in your application. You can quickly check the ROI and efficiency of these marketing campaigns that you run or just create some A/B test to see which campaigns truly deliver your ideas. You can also analyse how customers are interacting with your application and take marketing decision based on that.
What do you dislike about the product?
It has a bit of a learning curve. Analytics can sometimes become a pain to understand and interpret, especially funnels, because, unlike Mixpanel, you cannot set how you want to count your conversion in Clevertap. It is fixed to measure unique conversions only. Secondly, the interface isn't intuitive and can be extremely slow sometimes. The user search capabilities are one specific feature that I dislike about Clevertap because I cannot search my users from their phone numbers. I have to convert the phone number to either email or identity and then search for users from that, which can be cumbersome.
What problems is the product solving and how is that benefiting you?
Clevertap is a marketing automation tool that helps you connect with your customers by interacting with them through emails, SMS, push notifications, in-app messages, etc. This is highly beneficial and helps you run marketing campaigns that your tech team would otherwise have to build. Clevertap has been a life saver to run marketing campaigns on a daily basis and to analyze their impact and gauge our ROI
Most useful tool for communicating with customers
What do you like best about the product?
The platform has a fantastic interface that includes excellent and exciting features for creating straightforward campaigns. More analytical features are available in this platform compared to other software. This software helps in analyzing all the campaigns designed and targeting interested customers.
What do you dislike about the product?
When the data is more on the interface, or the campaign is more extensive, the software takes a little bit more time to get started, or the processing time of the software increases due to this.
What problems is the product solving and how is that benefiting you?
Using this platform for having excellent customer retention toward our business and services. Storing of confidential and vital data has been solved with this software.
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