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External reviews

541 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Aastha M.

Try it out! Surely give a try to this tool.

  • December 26, 2022
  • Review provided by G2

What do you like best about the product?
Compare to other tools in the market, Clevertap is one of the most sorted and very obvious with its layout. Their customer support is one of the USPs for solving use cases.
What do you dislike about the product?
Some of their functionalities like RFM, may not fit every industry type.
What problems is the product solving and how is that benefiting you?
For us, Clevertap is everything from analysis to communication.


    Richa G.

One of the best and the resilient platform for organizing and managing data for others

  • December 23, 2022
  • Review provided by G2

What do you like best about the product?
The software includes a feature that helps you create fantastic and unique campaigns and advertising templates to attract more and more audiences to your organization. An analyzing tool is available in this software, which is very helpful in creating a professional-looking analyzed report of customer issues. The platform has many unique features, like a tracking tool for customers' data and a scheduling feature for automatically sending data or emails.
What do you dislike about the product?
Sometimes, due to heavy data and documents imported into this platform, the software crashes or stocks in the middle of the operation, and the tools in this software stop responding. The refreshing rate also decreases, and the performance of the software is also affected.
What problems is the product solving and how is that benefiting you?
With the help of this software in our organization, we can now integrate it with other data-tracking software to retain more customers' attention. The software notifies of every update in the campaign or the email received for the organization's benefit.


    Nancy L.

Tap to connect with consumers.

  • December 22, 2022
  • Review provided by G2

What do you like best about the product?
With the growth of client base in our organisation we sought to find means to connect with them, CT has been very instrumental to us since it helps us to retain our customers.it creates a platform where you can connect with clients and with other companies and allows one to run campaigns and advertise products. It's great features are ideal for analysing of one's consumers based on events, products and services. It's easily customised to fit user needs. I Find the CT teams super responsive when we have quiries regarding this tool.
What do you dislike about the product?
It has a steep learning curve for New users.it consumes alot of time to upload new data and does not support large data files.
What problems is the product solving and how is that benefiting you?
This marketing automation tool has been very beneficial to me since it creates a platform to connect with clients through emails and SMS and also ideal for running marketing campaigns.it also helps us in studying and analysis of consumer behaviour and reach every bit of our target consumers.


    Vishakha S.

Most flexible and ingenious tool for managing data and information for customers

  • December 22, 2022
  • Review provided by G2

What do you like best about the product?
Most amazing feature of clever tap software is that there is an information sending scheduling feature which helps you to automatically send and share data to your clients and customers daily on time. You can analyse your customers journey over your websites. It is one of the dexterous tool for targeting gaining more interesting clients towards your company.
What do you dislike about the product?
This software does not offer you with an inbuilt emailing option, that is you need to do mails with third party application and intergrate it with the clevertap. Sometimes the integration process also slower down the processing speed of the platform. It is quite annoying.
What problems is the product solving and how is that benefiting you?
This platform has really helped us in creating and designing most unique campaigns and advertisements templates for targeting geniune users through social media platforms. And has increased our company's service in leser time.
The personalization option is helping my marketing team in creating personalized templates.


    Alixandra M.

The best way to get people interested

  • December 21, 2022
  • Review provided by G2

What do you like best about the product?
Clevertap's analytics are superior and more comprehensive than its competitors, albeit at a higher cost. Clevertap makes it easy to identify inactive user groups, design tailored user journeys, and give them personalized, automated notifications.
What do you dislike about the product?
It is impossible to update a user's profile promptly. It is always urging that we upgrade, and their methods for detecting uninstallers do not appear dependable.
What problems is the product solving and how is that benefiting you?
Transforming the user experience by customizing the user's actions and trips. The RFM analysis that resolves the majority of problems and aids in retention is available with a few clicks, and this is true for the whole retention segment.


    Ankana G.

A great tool, with maximum opportunity for customization

  • December 16, 2022
  • Review verified by G2

What do you like best about the product?
Clevertap analytics with the same data pointers can analyze different aspects from users' pov or even the product standpoint. And the level of customization this tool provides, so that product's interaction with the user is as relevant as possible is amazing
What do you dislike about the product?
The new UI, it's difficult to get use to it, but as a user i feel there should have ben some user based demo / journey to ease in the flow..
What problems is the product solving and how is that benefiting you?
It's helping me with user flow analysis, daily reporting, communication channel, and segmented targeting.


    Ansh S.

Perfect tool to consult with the customers in the most easiest way

  • December 14, 2022
  • Review provided by G2

What do you like best about the product?
The most notable and helpful feature of the clever tap is that it helps you retain all your customers and keeps you connected with all your clients and other organizations and companies. There are several features available with which you can do marketing and campaign of your company's services and products.
What do you dislike about the product?
When there is poor internet connectivity, and the system server drops down, the system loses some confidential and essential data, and the system hangs and stops responding correctly.
Everyone has complained while using this platform that only limited storage is available to store data. If you need more space and storage to keep and save the data in the venue itself, then you will need to buy the premium of this platform which is not affordable for everyone.
What problems is the product solving and how is that benefiting you?
My team members use this in our office to track and analyze all our clients personally and monitor their behavior. With this platform now, we have managed to do campaigning and marketing online to engage more and more clients and be able to track all our advertisements.


    Madhu K.

One stop solution for segmentation, campaigns and tracking

  • December 14, 2022
  • Review verified by G2

What do you like best about the product?
Post campaign tracking and segmentation.
What do you dislike about the product?
More flexibility during campaign set up process (word count restriction)
What problems is the product solving and how is that benefiting you?
Helps in building a very surgical approach when it comes to segmentation


    Devika K.

The support at the platform is pretty amazing! And mostly they give quick response.

  • December 13, 2022
  • Review verified by G2

What do you like best about the product?
- Clevertap is little complex but a very comprehensive service.
- The support is amazing, they provide quick support.
- All the support executives , has been very kind and supportive and help us solve smallest of all queries.
- Clevertap helps us send personalised notifications and with app analytics.
What do you dislike about the product?
- At first you have to learn about the interface, wheres what and everything of the app. Though they have a university, but still with little to no practice at the platform, it becomes hard to find what you had to.
What problems is the product solving and how is that benefiting you?
Clevertap is helping us solve the personalization and analytics issues in the app.


    Yukti S.

Indeed the best tool for engagement and managing things for customers!

  • December 10, 2022
  • Review provided by G2

What do you like best about the product?
I highly recommend CleverTap to everyone - it's a great way to target and reach new clients and customers. One of the best features of this software is its ability to retain customers automatically. With this software, you'll be able to analyze and address problems quickly and easily. It has some great features for understanding your data, like analytics and segments.
What do you dislike about the product?
Even though CleverTap is a great tool, it sometimes has system issues that can cause it to get stuck in the middle of work. To prevent this from happening in the future, some features should be added to make the system run more smoothly.
What problems is the product solving and how is that benefiting you?
At CleverTap, we engage with our customers on various platforms and track their data to make informed decisions as a team. This helps us provide the best possible experience for our users by engaging, checking payment dates, and tracking customers.