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Best Omnichannel platform
What do you like best about the product?
Using CleverTap has been a great experience for me in terms of segmenting my audience, smooth way of executing the campaigns without being complicated. Mostly the product document is very clear to understand.
What do you dislike about the product?
There are very less number of errors. One is we cannot access the user data which was uploaded by another person in the team in CSV uploads section.
What problems is the product solving and how is that benefiting you?
Our SPOC from CleverTap support team helps us in resolving both minor and major issues which we face as difficult and it benefits to us in terms of finishing our job.
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Must-have tool to elevate your marketing strategies
What do you like best about the product?
Clevertap is one of the most competitive automation tools for marketers. Its user-friendly interface, automation capabilities (intelli node), advanced analytics (trends, pivots, user flow etc), and omnichannel integration make it a game-changer. With Clevertap, we can create personalized campaigns, gain valuable insights, and deliver consistent messaging across multiple channels. It's a must-have tool to elevate your marketing strategies and achieve exceptional results. Varsha and Aayush helped onboard CT at Bukuwarung and are always there to resolve issues promptly.
What do you dislike about the product?
The pricing for CT is higher than the competition in the market. Other tools have started to catch up with comprehensive analytics and engagement features which can lead to the shift to other tools. AI is one way you can keep the edge over others.
What problems is the product solving and how is that benefiting you?
With CT we can reach out to our customers basis the channel they are reachable on. We can optimize our drop funnels and cross-adoption campaigns. IAB has helped us increase our engagement, and it also helped in sending personalized information based on the categories we aim to cater.
Clevertap review
What do you like best about the product?
Clevertap tool has been very user friendly and easy to understand tool in terms of segmentation user analysis the tool is very effective in terms of campaign creation and achieving the results out of it
What do you dislike about the product?
Clevertap tool is very dynamic and understands the business very well nothing to dislike about the tool tech related relase could be Faster.
What problems is the product solving and how is that benefiting you?
In terms of retention and interaction with user clevertap tool has been very efficient way of tool were it understands our base very well and recomends various use cases to interact with the users.
CleverTap is clever!
What do you like best about the product?
RFM, Journies, Easy to use. Customer support.
What do you dislike about the product?
Adding some features that help in App boarding like on page promotion of new features.
What problems is the product solving and how is that benefiting you?
CleverTap helped us in viewing and monitoring the user journey and to interact and send relevant messages that would help increasing engagement and sales.
All-in-one customer engagement platform
What do you like best about the product?
- Easy integration
- Clear implementation checklist
- Good references of use cases of a wide range of industries.
- Good analysis and customer insight tools
- Clear implementation checklist
- Good references of use cases of a wide range of industries.
- Good analysis and customer insight tools
What do you dislike about the product?
- Slow / no responses from Billing team for SouthAsia area.
- Don't support recommended tactics for campaigns.
- Don't support recommended tactics for campaigns.
What problems is the product solving and how is that benefiting you?
Track customer behaviours on our App.
Provide personalized marketing messages.
Provide personalized marketing messages.
A very powerful and comprehensive tool for User Analytics & Engagement
What do you like best about the product?
Clevertap is a platform that facilitates extensive communication and engagement flexibility alongside cognitive user behavioral insights. It allows us to micro-segment users using incredible features that encompass Intent-Based Segmentation, RFM, Funnel & Trend analysis that makes personalized engagement quite a few notches up. While the existing features only make it a great platform in itself, the new additions will allow us to engage users in fast-growing channels like Whatsapp, the introduction of intellinode makes A/B testing quite useful. One thing that sets Clevertap apart is their customer support team, especially Ajinkya. They are not only highly informed but are ever active in supporting and guiding us through not only new features but existing queries as well.
What do you dislike about the product?
Although there are no significant concerns, there is always room for improvement in product development, dashboard stats or bugs, but I'm very sure they are way ahead and have it in their roadmap already.
What problems is the product solving and how is that benefiting you?
1. User Onboarding and Engagement - Clevertap allows us to identify and engage new customer based not only on their needs but identifies intricacies around their behavior which makes our life much simpler.
2. Omni-Channel Communication - We have majorly relied on CleverTap to communicate with the users and has been an excellent one stop solution for multiple media channels.
3. Personalization - The one thing that has benefitted no matter the intent, is the presence of powerful personalization (Dynamic variables, Linked Content, Conditional Clauses & Liquid Tags) that helps us get a step closed and connect personally with our users.
2. Omni-Channel Communication - We have majorly relied on CleverTap to communicate with the users and has been an excellent one stop solution for multiple media channels.
3. Personalization - The one thing that has benefitted no matter the intent, is the presence of powerful personalization (Dynamic variables, Linked Content, Conditional Clauses & Liquid Tags) that helps us get a step closed and connect personally with our users.
CT Review - Great Communication platform
What do you like best about the product?
Analytics section - Funnels, pivots and cohorts creation and tracking.
Events tracking
External integrations
Communications
Journeys - Creation and communication module
Dashboard building
Ronnie as POC
Events tracking
External integrations
Communications
Journeys - Creation and communication module
Dashboard building
Ronnie as POC
What do you dislike about the product?
Nothing major and all of the queries and concerns have been resolved, setting up a process for support could be one of things that can be worked upon.
What problems is the product solving and how is that benefiting you?
Mapping out the journey structure ,internal and external communications.
Push notifications and user tracking.
User Segmentation and in conclusion Retention as a whole.
High level of personalization which leads to better engagement.
Push notifications and user tracking.
User Segmentation and in conclusion Retention as a whole.
High level of personalization which leads to better engagement.
CleverTap: A Powerful Marketing Tool
What do you like best about the product?
One of the standout features of CleverTap that I genuinely appreciate is its exceptional support team. Their support team has been incredibly responsive and helpful whenever we've encountered an issue or had a question. They consistently go above and beyond to address our concerns promptly and effectively.
Another aspect that I find impressive about CleverTap is its extensive range of integrations. As a user, it's crucial for me to seamlessly connect different tools and platforms to enhance my marketing and customer engagement efforts. CleverTap offers an impressive array of integrations, allowing me to effortlessly consolidate data from various sources and leverage it to deliver personalised and targeted campaigns.
Another aspect that I find impressive about CleverTap is its extensive range of integrations. As a user, it's crucial for me to seamlessly connect different tools and platforms to enhance my marketing and customer engagement efforts. CleverTap offers an impressive array of integrations, allowing me to effortlessly consolidate data from various sources and leverage it to deliver personalised and targeted campaigns.
What do you dislike about the product?
CleverTap offers a wide range of features and functionalities, which can lead to a steep learning curve for users who are new to the platform. While there are documentation and resources available, a more comprehensive onboarding process or interactive tutorials could help users get up to speed faster and make the most out of CleverTap's capabilities.
The user interface of CleverTap can be overwhelming, especially for new users. Navigating through the various features and settings can sometimes feel cumbersome and unintuitive. Simplifying the interface and improving the user experience would greatly enhance the platform's usability.
The user interface of CleverTap can be overwhelming, especially for new users. Navigating through the various features and settings can sometimes feel cumbersome and unintuitive. Simplifying the interface and improving the user experience would greatly enhance the platform's usability.
What problems is the product solving and how is that benefiting you?
It tackles the issue of fragmented data by consolidating information from multiple sources into a unified platform, providing a comprehensive view of customer behaviour and preferences. This empowers us to make data-driven decisions and refine our marketing strategies for optimal results.
The seamless integration with multiple marketing channels facilitates consistent omnichannel communication, while robust behavioural analytics and automation features streamline workflows and enhance customer engagement. With CleverTap, we gain a competitive edge by leveraging comprehensive data insights and delivering personalised experiences to drive conversions and maximise our impact.
The seamless integration with multiple marketing channels facilitates consistent omnichannel communication, while robust behavioural analytics and automation features streamline workflows and enhance customer engagement. With CleverTap, we gain a competitive edge by leveraging comprehensive data insights and delivering personalised experiences to drive conversions and maximise our impact.
Great platform for customer engagement
What do you like best about the product?
UI/UX is very intuitive and easy to navigate, learn, practice, and use for 1st time user and those who have not used this type of tool before
In-depth and sophisticated segmentation, as long as you can pass the necessary event and properties, you can segment it
Have a diverse format of in-app communication: noti, emails, in-app banners, pop up
Account Support is very active and willing to work with you to come up with a solution
In-depth and sophisticated segmentation, as long as you can pass the necessary event and properties, you can segment it
Have a diverse format of in-app communication: noti, emails, in-app banners, pop up
Account Support is very active and willing to work with you to come up with a solution
What do you dislike about the product?
Does not have CSV or Excel campaign report export (fewer report types)
What problems is the product solving and how is that benefiting you?
Clevertap can push notifications to remind users to continue their journey when they drop off. This has helped us improve the conversion rate in our funnels
Besides that, Clevertap can help us engage more users on multi-channels, making sure we don't miss any users.
Besides that, Clevertap can help us engage more users on multi-channels, making sure we don't miss any users.
Amazing Product with gambit of features
What do you like best about the product?
Marketing automation across multiple segments with easy to setup third-party tools and configurations
What do you dislike about the product?
Reporting and data-backed outcomes with defined conversion events. The dashboard can have more columns that can be added per the requirement.
What problems is the product solving and how is that benefiting you?
Amalgamizing the marketing and analytics to have better visibility of the outcomes attached to expected activities.
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