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Best platform for Customer Engagement, Retention and Lifecycle Management
What do you like best about the product?
CleverTap has a range of channels that keep on increasing and updating on a timely basis. The segmentation and data analysis of CleverTap is very accurate and helps a lot in calculating the budget and ROI for any campaign(s).
Just wanted separately appreciate CleverTap's customer success team. They are very approachable to the individual needs of any partner and do/give the best possible solution to any issue in a very time-efficient manner.
Overall I have used CleverTap for 3 different organizations and would highly recommend other organizations to use CleverTap as well.
Just wanted separately appreciate CleverTap's customer success team. They are very approachable to the individual needs of any partner and do/give the best possible solution to any issue in a very time-efficient manner.
Overall I have used CleverTap for 3 different organizations and would highly recommend other organizations to use CleverTap as well.
What do you dislike about the product?
Some of CleverTap's features take a bit too much time to be deployed in Production, but at the same time, it is best to deploy something bug-free and late rather than with bugs and early.
What problems is the product solving and how is that benefiting you?
CleverTap is helping in engagement and retention with a very accurate level of targeting. Also, we can get industry-level benchmarks and suggestions on how to improve our app engagement and user activity. Separate lifecycle and triggered campaigns are helping nudge the customers and get them to stick with the platform.
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The Best Platform for your customer engagement and user journey analysis.
What do you like best about the product?
Have been using Clevertap for the past 4 years, and have used almost every feature there was and is, I use and recommend Clevertap due to the following Pros,
- No hassle integration.
- Easy to understand UX.
- Test and Prod account separation.
- Trends and Analytics module.
- Segment level Targeting via push, email, SMS, etc.
- SDK-level customizations for in-app pop-ups and push notifications.
- Near realtime user-level data collection.
- Clevertap Customer support and CSM are very responsive.
- No hassle integration.
- Easy to understand UX.
- Test and Prod account separation.
- Trends and Analytics module.
- Segment level Targeting via push, email, SMS, etc.
- SDK-level customizations for in-app pop-ups and push notifications.
- Near realtime user-level data collection.
- Clevertap Customer support and CSM are very responsive.
What do you dislike about the product?
A couple of aspects where I have to rely on other tools
- app Uninstall tracking.
- Engagement time per session or per user etc.
- app Uninstall tracking.
- Engagement time per session or per user etc.
What problems is the product solving and how is that benefiting you?
Clevertap enables us to target the right audience at the right time.
Eg,
We wanted to increase our user base and thus needed them to log in for us to get their details.
Clevertap data helped us identify when to send the notification and to whom to show the in-app popup
Also, A/B testing the in-app pop-up to decide the winner by goal conversion.
Eg,
We wanted to increase our user base and thus needed them to log in for us to get their details.
Clevertap data helped us identify when to send the notification and to whom to show the in-app popup
Also, A/B testing the in-app pop-up to decide the winner by goal conversion.
Good Product to retain your existing customers
What do you like best about the product?
Personalization options are there where you can target your audience with a personal touch.
Good customer support.
The customer relation manager is also good, helps in giving market trends, strategies, etc.
Good customer support.
The customer relation manager is also good, helps in giving market trends, strategies, etc.
What do you dislike about the product?
In E-Mail drag and drop journey templates are not there. They must pick it up on priority.
What problems is the product solving and how is that benefiting you?
We are able to reach out to our customers in a personalized way, which helps us in increasing retention rate.
Helps to use features like native display which helps to show personalized products to each customer.
Helps to use features like native display which helps to show personalized products to each customer.
Great saas to handle your crms
What do you like best about the product?
The inhouse multi channels + integration of webhook apis + the ui + support
What do you dislike about the product?
Their new ui ! I really liked the old ui btw
What problems is the product solving and how is that benefiting you?
Clevertap has a great feature to help us not only store profiles but make journeys to aid engagement, retention and revenue
Clevertap is an amazing tool to leverage the power of your customer data.
What do you like best about the product?
I really like Clevertap because it makes it super easy to transform data into actions. Their segmentation and personalization features are top-notch!
What do you dislike about the product?
Some reports are too limited in the number of properties returned, bringing a high number of properties aggregated as "other".
What problems is the product solving and how is that benefiting you?
CleverTap is addressing the challenge of understanding user behavior and transforming those insights into actionable strategies.
A great platform for engagement and connecting with my users.
What do you like best about the product?
What I like most about Clevertap is the way the tool integrates various campaign possibilities across different channels and a very interesting analytics part to analyze the data.
What do you dislike about the product?
Sometimes, situations occur that I don't fully understand, and the native platform support isn't always effective in explaining these events. Additionally, I believe the tool could provide its educational resources with subtitles in Spanish or Portuguese to facilitate learning for all users in Latin America.
What problems is the product solving and how is that benefiting you?
Clevertap helps me connect with customers through campaigns. With it, I can analyze the user's profile and send campaigns according to their preferences and favorite times, improving the user experience and encouraging more engagement with our application.
Very Helpful for Multichannel Marketing
What do you like best about the product?
This software is good for Multichannel Marketing and Segmentation and Targeting.
What do you dislike about the product?
Pricing is high and requires a good Learning Curve.
What problems is the product solving and how is that benefiting you?
This tool is helping us with Multichannel Marketing like email SMS and web Push also, We can Target our audience according to their behaviors. This is also helping us to understand the user journey.
User friendly interface and a Reliable Application
What do you like best about the product?
The application is very user friendly. The customer service is good. No major issues faced, the product is reliable.
What do you dislike about the product?
No major issues encountered as of now. The service is good so they resolve the issues at the earliest.
What problems is the product solving and how is that benefiting you?
CT is currently optimising our server space and archiving the old files. This isnhelping our user interface perform better and faster.
CleverTap: More than just a SaaS tool
What do you like best about the product?
1. CleverTap is absolutely user friendly, even a beginner would be able to navigate through the tool smoothly.
2. It helps us effortlessly manage projects, recieve reports quickly, timely updates on downtime and incredible support from the CSM (Aditya Pethe) and TAM (Avinash Kalani).
3. Constant support and quick turnaround on raised tickets and quick resolutions on queries and issues.
4. Our daily campaigns are carried out via CleverTap and it doesn't require you to head to any other tool since it covers all that you would need for your business.
5. If you would like data to flow in from sources outside your purview, CleverTap will easily implement and integrate it for you.
6. The tool has advanced behavioural segmentation and allows you to map your customers via pivots, funnels etc.
7. Regular check-ins and meet ups with the CSM & TAM to help discover our potential and unlock more possibilities along with them always being available to support with urgent queries.
2. It helps us effortlessly manage projects, recieve reports quickly, timely updates on downtime and incredible support from the CSM (Aditya Pethe) and TAM (Avinash Kalani).
3. Constant support and quick turnaround on raised tickets and quick resolutions on queries and issues.
4. Our daily campaigns are carried out via CleverTap and it doesn't require you to head to any other tool since it covers all that you would need for your business.
5. If you would like data to flow in from sources outside your purview, CleverTap will easily implement and integrate it for you.
6. The tool has advanced behavioural segmentation and allows you to map your customers via pivots, funnels etc.
7. Regular check-ins and meet ups with the CSM & TAM to help discover our potential and unlock more possibilities along with them always being available to support with urgent queries.
What do you dislike about the product?
1. It would be amazing if CleverTap could store more data, especially user behaviour of that goes beyond a year.
What problems is the product solving and how is that benefiting you?
We are a global business and we cater to users from across the globe and who display a varied pattern of user behaviour according to the time zone and geography they are in, CleverTap helps us solve for it with super focused campaigns, time gap between campaigns, identify trends and emerging cohorts to target more effectively.
Excellent all-in-one lifecycle marketing and analysis tool
What do you like best about the product?
- Clear UI & UX
- Excellent costumization options when it comes to filters and events
- Clear data collecting system and customizable dashboards
- Amazing customer support and customer success team
- Excellent costumization options when it comes to filters and events
- Clear data collecting system and customizable dashboards
- Amazing customer support and customer success team
What do you dislike about the product?
- Communication about upcoming/planned features
What problems is the product solving and how is that benefiting you?
Thanks to CleverTap we have clear segments of customers including RFM options. We can automate communications via various channels to these segments, analyse results with ease and plan our next actions based on user behaviour. All that in one marketing tool.
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