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Very Helpful for Multichannel Marketing
What do you like best about the product?
This software is good for Multichannel Marketing and Segmentation and Targeting.
What do you dislike about the product?
Pricing is high and requires a good Learning Curve.
What problems is the product solving and how is that benefiting you?
This tool is helping us with Multichannel Marketing like email SMS and web Push also, We can Target our audience according to their behaviors. This is also helping us to understand the user journey.
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User friendly interface and a Reliable Application
What do you like best about the product?
The application is very user friendly. The customer service is good. No major issues faced, the product is reliable.
What do you dislike about the product?
No major issues encountered as of now. The service is good so they resolve the issues at the earliest.
What problems is the product solving and how is that benefiting you?
CT is currently optimising our server space and archiving the old files. This isnhelping our user interface perform better and faster.
CleverTap: More than just a SaaS tool
What do you like best about the product?
1. CleverTap is absolutely user friendly, even a beginner would be able to navigate through the tool smoothly.
2. It helps us effortlessly manage projects, recieve reports quickly, timely updates on downtime and incredible support from the CSM (Aditya Pethe) and TAM (Avinash Kalani).
3. Constant support and quick turnaround on raised tickets and quick resolutions on queries and issues.
4. Our daily campaigns are carried out via CleverTap and it doesn't require you to head to any other tool since it covers all that you would need for your business.
5. If you would like data to flow in from sources outside your purview, CleverTap will easily implement and integrate it for you.
6. The tool has advanced behavioural segmentation and allows you to map your customers via pivots, funnels etc.
7. Regular check-ins and meet ups with the CSM & TAM to help discover our potential and unlock more possibilities along with them always being available to support with urgent queries.
2. It helps us effortlessly manage projects, recieve reports quickly, timely updates on downtime and incredible support from the CSM (Aditya Pethe) and TAM (Avinash Kalani).
3. Constant support and quick turnaround on raised tickets and quick resolutions on queries and issues.
4. Our daily campaigns are carried out via CleverTap and it doesn't require you to head to any other tool since it covers all that you would need for your business.
5. If you would like data to flow in from sources outside your purview, CleverTap will easily implement and integrate it for you.
6. The tool has advanced behavioural segmentation and allows you to map your customers via pivots, funnels etc.
7. Regular check-ins and meet ups with the CSM & TAM to help discover our potential and unlock more possibilities along with them always being available to support with urgent queries.
What do you dislike about the product?
1. It would be amazing if CleverTap could store more data, especially user behaviour of that goes beyond a year.
What problems is the product solving and how is that benefiting you?
We are a global business and we cater to users from across the globe and who display a varied pattern of user behaviour according to the time zone and geography they are in, CleverTap helps us solve for it with super focused campaigns, time gap between campaigns, identify trends and emerging cohorts to target more effectively.
Excellent all-in-one lifecycle marketing and analysis tool
What do you like best about the product?
- Clear UI & UX
- Excellent costumization options when it comes to filters and events
- Clear data collecting system and customizable dashboards
- Amazing customer support and customer success team
- Excellent costumization options when it comes to filters and events
- Clear data collecting system and customizable dashboards
- Amazing customer support and customer success team
What do you dislike about the product?
- Communication about upcoming/planned features
What problems is the product solving and how is that benefiting you?
Thanks to CleverTap we have clear segments of customers including RFM options. We can automate communications via various channels to these segments, analyse results with ease and plan our next actions based on user behaviour. All that in one marketing tool.
An excellent tool for marketing automation!
What do you like best about the product?
Easy-to-use interface, timely support & assistance, regular feature updates and ease of integration with third-party vendors.
What do you dislike about the product?
Some bugs like filtering options, untimely sign-out, etc.
What problems is the product solving and how is that benefiting you?
CleverTap is making customer relationship management very easy to use. It serves a 360 purpose of managing all customer touchpoints one on platform - and thus, gives a complete overview of the mobile app performance. The in-built RFM analysis, Boards, Segmentation helps in seamlessly running retention campaigns.
Amzing customer support
What do you like best about the product?
Customer support, second to none. Product has great features for craet8ng campaigns and journeys.
What do you dislike about the product?
Nothing as such to dislike. One thing can be improved is that they can have improved feature for survey.
What problems is the product solving and how is that benefiting you?
Automattion and personalization.
CleverTap - Smart Analytics, Smarter Engagement
What do you like best about the product?
The support team at CleverTap is highly dedicated and responsive. Ms. Swati and Mr. Mayuresh, in particular, have been of great support in providing invaluable assistance and addressing all our inquiries.
Omnichannel journey creation and tracking is almost effortless, allowing for a cohesive and coordinated experience across various touchpoints.
Campaign execution is straightforward, whether it's through push notifications, in-app messaging, or emails. It provides important data at a glance, and a wide variety of creative templates are available to enhance campaign effectiveness. Additionally, supporting campaigns in multiple languages makes it a versatile solution for us.
CleverTap's tracking capabilities are not only comprehensive but also user-friendly, making it easy to monitor and analyze user interactions and campaign performance.
Omnichannel journey creation and tracking is almost effortless, allowing for a cohesive and coordinated experience across various touchpoints.
Campaign execution is straightforward, whether it's through push notifications, in-app messaging, or emails. It provides important data at a glance, and a wide variety of creative templates are available to enhance campaign effectiveness. Additionally, supporting campaigns in multiple languages makes it a versatile solution for us.
CleverTap's tracking capabilities are not only comprehensive but also user-friendly, making it easy to monitor and analyze user interactions and campaign performance.
What do you dislike about the product?
Nothing to dislike, just a few things to have a look on:
An app version would be really appreciated if we have to edit things on the go.
There should be an auto-save feature while drafting emails.
Drafted campaigns should be editable (not stopped) even if the segment is deleted.
While creating segments, copy/pasting the data in becomes a hassle and freezes the system.
Some UI issues while scrolling when you have the drop down open in the campaign set up page.
An app version would be really appreciated if we have to edit things on the go.
There should be an auto-save feature while drafting emails.
Drafted campaigns should be editable (not stopped) even if the segment is deleted.
While creating segments, copy/pasting the data in becomes a hassle and freezes the system.
Some UI issues while scrolling when you have the drop down open in the campaign set up page.
What problems is the product solving and how is that benefiting you?
User Engagement
Data Analysis
Personalization
Multi-Language Support
Campaign Management & Omnichannel
Data Analysis
Personalization
Multi-Language Support
Campaign Management & Omnichannel
One stop solution for all marketing needs.
What do you like best about the product?
Realtime time analytics, Individual user profile, Push notifications and In app campaign's. Also support is very strong and quick.
What do you dislike about the product?
As a game developer some parts are tricky to implement but in the end everything works well.
What problems is the product solving and how is that benefiting you?
Through Clevertap we can now precisely track user events in real time as well as mapping user journeys which will help us in marketing campaign and increase our DAUs, which was not possible through Google Analytics.
An effective tool for user engagement
What do you like best about the product?
1. Clevertap offer various features for enhancing customer engagement. Analytics and customer engagement tools like campaign, journey plays an important role here.
2. The customer support is great. We have received excellent support from Sreeram whenever there is any urgent queries.
3. Clevertap allows us to segment users effectively resulting in relevant campaigns
4. It is very easy to use and user friendly interface.
2. The customer support is great. We have received excellent support from Sreeram whenever there is any urgent queries.
3. Clevertap allows us to segment users effectively resulting in relevant campaigns
4. It is very easy to use and user friendly interface.
What do you dislike about the product?
Edit option is not available in Analytical trends. We will have to recreate trends each time.
What problems is the product solving and how is that benefiting you?
Clevertap's data analytics helps us to create meaningful analytics to track and derive the growth of the product.
Personalized campaigns and notifications helps us to connect with users individual level results in increased user satisfaction.
Personalized campaigns and notifications helps us to connect with users individual level results in increased user satisfaction.
Simple yet Intuitive!
What do you like best about the product?
CleverTap is fairly easy to use for the basic user but if you want to dive deeper into specific items - you can! It's very in-depth for analytics and very importantly it's very quick. The team uses it every day. Another great aspect is the constant support; their team is always ready to assist us in improving the set-up!
What do you dislike about the product?
We've had trouble catching on with the terms that CleverTap uses compared to how we identify specific items within the organisation. This caused some confusion internally, but after taking the CleverTap university courses, we've managed to overcome that barrier.
What problems is the product solving and how is that benefiting you?
We needed an all-in-one solution for our company that we could use across many of our verticals, followed by the fact that we need to use it for 2 organisations within the same company umbrella, so there are some complications in the setup but the CleverTap team has managed, and still is managing, to get through all the different hurdles.
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