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Great Product with lot of capabilities
What do you like best about the product?
Ease of use: Product provides easy capabilities to create campaigns, journeys, customer segments and cohorts.
Data Ingestion for Web, App. SDK integration is very basic and could be done with minimal time from the engg. Also has a manual upload option to add users without hassle.
Customer Communications: Multiple Campaign types which cover different and almost all formats of comms with every template available in the industry.
Data Ingestion for Web, App. SDK integration is very basic and could be done with minimal time from the engg. Also has a manual upload option to add users without hassle.
Customer Communications: Multiple Campaign types which cover different and almost all formats of comms with every template available in the industry.
What do you dislike about the product?
Data Integration with lead management system is a hassle. Although there is generic API/SFTP based solution available it involves lot of engg bandwidth to setup.
What problems is the product solving and how is that benefiting you?
App & Web drop off journeys are configured which increased our DAU by 20%. Lead nurturing journeys configured helped users move down the funnel. We connected internal chatbot to CT capabilities to create journeys based on user-input. Clevertap is our one stop solution for all comms to the customer.
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Have been using it over a year. Experience has been good compared to other platforms
What do you like best about the product?
No feature lock-in. All features are available for all users.
Also the chat support and CSM are of great help.
Also the chat support and CSM are of great help.
What do you dislike about the product?
Email HTML personalization feature is something that we have struggled with. Else I dont see any cons in the tool.
What problems is the product solving and how is that benefiting you?
Analytics and Remarketing for our marketplace website.
Reviews about clevertap
What do you like best about the product?
Unlike other tools on the market, it's hard to read data for beginners, but with clevertap, it doesn't. Clevertap is easy to read for the beginner, the user experience is also very user-friendly and smooth.
I'm from someone who doesn't know anything about automation marketing to someone who's a smooth user of email marketing, SMS, push apps, inbox apps and, more specifically, all of them automated.
Clevertap's support is very enthusiastic and always supports me when I can't use it.
I'm from someone who doesn't know anything about automation marketing to someone who's a smooth user of email marketing, SMS, push apps, inbox apps and, more specifically, all of them automated.
Clevertap's support is very enthusiastic and always supports me when I can't use it.
What do you dislike about the product?
Although the technological potential is very good, yet advanced parts like AI,.... requires certain expertise to deploy
What problems is the product solving and how is that benefiting you?
clevertap has helped me a lot in automation marketing, which is what my business lacks the most.
Game-Changer for Business
What do you like best about the product?
- Seamless omnichannel integration across Email, SMS, WhatsApp, and In-App
- Intuitive interface that simplifies campaign setup
- Responsive and supportive team, always ready to assist
- Intuitive interface that simplifies campaign setup
- Responsive and supportive team, always ready to assist
What do you dislike about the product?
AI/ML capabilities could be integrated for enhanced performance
What problems is the product solving and how is that benefiting you?
Effortless automation of messaging tailored to segmented users.
Fantastic
What do you like best about the product?
The platform is incredibly intuitive, it has tools to analyze user behavior and create personalized campaigns. I've been using CleverTap for a few months now, and it has completely transformed how we interact with our customers.
What do you dislike about the product?
there is nothing as of yet which i have observered except there could be a bit of lag once a while to the analytical dashboard.
What problems is the product solving and how is that benefiting you?
It is very efficient and as i said before, I've been using CleverTap for a few months now, and it has completely transformed how we interact with our customers.
Diverse features
What do you like best about the product?
What I like best about CleverTap is its comprehensive approach to customer engagement and retention. It offers powerful analytics that allow businesses to understand user behavior deeply, enabling them to tailor personalized experiences across various touchpoints. The platform's ability to automate campaigns based on real-time user actions, coupled with its robust segmentation tools, helps in delivering highly relevant messages, thereby improving conversion rates. Additionally, CleverTap’s integration with multiple channels ensures that users receive consistent and timely communication, which is crucial for building lasting customer relationships.
What do you dislike about the product?
One of the main challenges with CleverTap is its complexity, especially for new users or smaller teams without a dedicated data or marketing analytics resource. The platform offers a wealth of features and customization options, but this can lead to a steep learning curve. Navigating through all the functionalities and setting up advanced campaigns or user journeys can be time-consuming and overwhelming without proper training or experience.
What problems is the product solving and how is that benefiting you?
Tracking customer behavior, build dashboard, send personalized message...
Unlocking Marketing Success with CleverTap
What do you like best about the product?
Ease of use for Personalization, Segmentation, Omnichannel engagement, Analytics, Integration, team including success, support, etc and a user friendly interface.
What do you dislike about the product?
Customization in Reporting is limited, complexity for beginners
What problems is the product solving and how is that benefiting you?
Our complex cohorts are easily manageable enabling me to reach out the right set of audience at the right time. Keeping in mind the complex backend system an Airline have, it becomes really easy to reach out to the right set of customers for upselling/ cross-selling our ancillary products. Hyper-personalization is easy to achieve.
Getting the right set of data with different funnels, helps us to make business decisions.
Getting the right set of data with different funnels, helps us to make business decisions.
A good Customer Engagement Platform
What do you like best about the product?
CleverTap is a fantastic platform offering a range of features including Customer Data & Analytics, Experimentation & Optimization, Personalization, and the ability to create multi-channel campaigns or journeys (push notifications, in-app messages, SMS, etc.). Additionally, the local technical support is excellent, and the platform is user-friendly, even for non-professionals.
What do you dislike about the product?
There isn't much to dislike, but I wish there were more templates available for marketing channels.
What problems is the product solving and how is that benefiting you?
CleverTap helps us optimize our resources, increasing conversion rates on our mobile app.
A powerful Customer Engagement Platform
What do you like best about the product?
- A great platform with features: Customer Data & Analytics, Experimentation & Optimization, Personalization, Create Campaign or Journey with multi-channels ( push, in-app, web popup, SMS, webhook,...).
- Special local technical support is available.
- Easy to use for many non-professionals
- Special local technical support is available.
- Easy to use for many non-professionals
What do you dislike about the product?
Not too many. I hope there are more templates for marketing channels
What problems is the product solving and how is that benefiting you?
Using Clevertap helps us optimize many human resources, increase conversion rates on mobile app and website
The most comprehensive tool for my company
What do you like best about the product?
It is a tool that allows me to know and communicate with my client directly, in a personalized, segmented, and successful way to achieve my goals.
It complements my strategies with highly important data.
It complements my strategies with highly important data.
What do you dislike about the product?
I understand that it's for security, but sometimes the two-factor authentication to log in takes a bit of time
What problems is the product solving and how is that benefiting you?
CleverTap helps me with customer engagement and retention by providing advanced segmentation, personalized messaging, and real-time analytics.
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