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External reviews

16 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Mark M.

It's not just an excellent solution, but CISO-like staffing.

  • October 08, 2023
  • Review verified by G2

What do you like best about the product?
The advice, guidance, and professional services that come with the solution.
What do you dislike about the product?
It might be a little expensive. False positives, although they aren't many. Historically, they haven't been able to isolate an infected end point. Can they do that now?
What problems is the product solving and how is that benefiting you?
They observe and report vulnerabilities. They detect suspicious activity, both on our network and within our cloud services.


    Kevin H.

A true partnership

  • September 28, 2023
  • Review verified by G2

What do you like best about the product?
The ease of use on the dashboard and having full control of our data. The seemless integration with Risk, Vulnerabilities and our assets. The implementation was extremely easy and did not disrupt and services. Customer support is very attentive, the weekly, monthly and quarterly calls are extremely helpful.
What do you dislike about the product?
I wish there was a way to detect live traffic leaving the firewall.
What problems is the product solving and how is that benefiting you?
24/7 montiroing, log retention, vulnerability management and assessments, asset managment


    Ken R.

Nothing but positive

  • March 08, 2023
  • Review verified by G2

What do you like best about the product?
We are glad to have an outside set of eyes on our network. The engagement and reporting is well balanced. The interaction with our team is efficient and well-documented.
What do you dislike about the product?
I cannot think of any downsides. Some might find it costly but when compared to another full-time position, it is far from it.
What problems is the product solving and how is that benefiting you?
Arctic Wolf monitors our network and alerts us when something seems questionable. Because of this, I feel that we are more likely to make the small changes that improve our exposure than if we were left to do it on our own. This includes keeping user accounts at appropriate security levels, monitoring network changes that may slip past us, and educating us on best security practices. We are a relatively small shop and we have learned some valuable things about network security through this engagement.


    Cesar F.

ArcticWolf Customer Review

  • March 07, 2023
  • Review verified by G2

What do you like best about the product?
Having a responsive SOC watching my back while I go about with my day-to-day business!
What do you dislike about the product?
Adding and/or removing users requires ArcticWolf staff completing the task.
What problems is the product solving and how is that benefiting you?
24x7 monitoring of my environment and that give us peace of mind knowing all our activities are being monitored even while we sleep!


    Todd K.

Positive experience with Arctic Wolf

  • February 15, 2023
  • Review verified by G2

What do you like best about the product?
Having a dedicated Cybersecurity Concierge Team that feels like they are part of your Information Security staff. Being able to have dedicated contacts to contact with any security question.
What do you dislike about the product?
It would be great for Arctic Wolf to have more visibility in the east-to-west traffic inspection on the network. Develop a service that provides this visibility.
What problems is the product solving and how is that benefiting you?
They are solving the problem of monitoring my network 24/7/365. I've realized the benefit of having Arctic Wolf monitoring my network when I can't find staff during off-business hours, holidays, and weekends.


    Insurance

Arctic Wolf Security Review

  • October 21, 2022
  • Review verified by G2

What do you like best about the product?
Finding security holes and correcting the issue. I also appreciate the continuous monitoring of the logs.
What do you dislike about the product?
There is a significant time commitment to resolve the issues. I also wish that the agent supported the VDI environment. But I know that is coming.
What problems is the product solving and how is that benefiting you?
As I said earlier, the logs are constantly being monitored.


    Dan S.

AWN MDR and MR Service Review

  • October 17, 2022
  • Review verified by G2

What do you like best about the product?
AWN is a true extension of my IT organization! AWN's MDR and MR services have helped us identify weaknesses in our security framework, and we can more confidently ensure business operations knowing AWN is monitoring our transaction logs. Building both the MDR and MR capabilities internally would cost 10x+ what we pay today!
What do you dislike about the product?
Integration with the AWN Security & Operation Center (SOC) does take more focused effort and resource time than we first thought; part of that was my IT organization not asking all the right questions upfront. For example, we assumed the AWN SOC was monitoring our Cisco / Meraki transaction logs; AWN quickly remedied the situation and have plans to integrate them into their SOC framework.
What problems is the product solving and how is that benefiting you?
AWN SOC monitors a plethora of transaction logs and triages the events down to actionable/addressable work, which is something my team does not have the capacity (time & labor & skill) to do effectively. This allows my team to focus on the security hardening (build) while AWN takes on the operational (run) aspect.


    Construction

Great line of security defense

  • April 26, 2022
  • Review verified by G2

What do you like best about the product?
Arctic Wolf is a great asset to our front-line security defense. They provide an abundance of risk alerts, vulnerability testing, and zero-day bulletins. With as many attack vectors as there are today, we simply wouldn't be able to keep up without a dedicated person... and AW is our perfect person for that.
What do you dislike about the product?
The web portal can be quite daunting based on the sheer volume of possible risks. It's nothing against the product, but nobody like a never-ending list of security weaknesses.
What problems is the product solving and how is that benefiting you?
Arctic Wolf's risk analysis, scanning appliances, and continual monitoring greatly help in securing our workstations, servers, and core infrastructure. It has been an invaluable player in helping to achieve the security certification that is required within certain industries of today.


    Miko G.

Great Service

  • January 20, 2022
  • Review verified by G2

What do you like best about the product?
The meetings, the additional support, extra eyes, suggestions, and alerts, to name a few.
What do you dislike about the product?
Nothing at the moment. We are still learning. With so many moving parts and tons of information available, it's hard to say right now.
What problems is the product solving and how is that benefiting you?
Log4j. The visibility and constant monitoring is the best benefit.


    Charles M.

Simply the best and a leader in this space for a reason.

  • January 14, 2022
  • Review verified by G2

What do you like best about the product?
Partnering with Arctic Wolf allows my company to sleep easy at night knowing our networks are monitored 24x7 by world-class professionals.
What do you dislike about the product?
Sometimes it takes a while to resolve some false positives but that hardly happens anymore because the longer you partner with them the smarter their AI gets.
What problems is the product solving and how is that benefiting you?
We don't need to feel rushed to hire more Full time Employees to manage your security program, a company can now take their time looking for the right personnel.