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Simplify Infrastructure Monitoring
What do you like best about the product?
Configuration takes a lot of work, but once configured, deployment is a breeze. End to end visibility.
What do you dislike about the product?
Only one time zone can be configured. Managing Alerts gets messy when devices from different time zones send alerts. Setting Alert Rules Priority is a hassle since rules are based on the number you assign to it, and if you allocate duplicate numbers, alerts may go nowhere.
What problems is the product solving and how is that benefiting you?
We get alerted proactively as soon as a threshold is breached.
Cloud cost can creep up gradually. LogicMonitor allows us to monitor the cloud cost using various dashboards.
Cloud cost can creep up gradually. LogicMonitor allows us to monitor the cloud cost using various dashboards.
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Strong Monitoring Tool
What do you like best about the product?
Great alerting management and single use application.
What do you dislike about the product?
Hard to understand at first. Clunky interface.
What problems is the product solving and how is that benefiting you?
Monitoring.
Reliable system monitoring
What do you like best about the product?
There is a certain peace of mind in knowing that I will be alerted if anything goes wrong with any of the systems we monitor
What do you dislike about the product?
The interface could definitely be more intuitive
What problems is the product solving and how is that benefiting you?
I work for an MSP managing a large number of servers for our clients, LogicMonitor allows us to be proactive on incidents like servers being down, running low on disk space, high memory utilization and monitor for a huge number of other issues so that we can address the problem before the customer even knows there is one.
Recommendations to others considering the product:
Logicmonitor
TekTegrity's LogicMonitor Review
What do you like best about the product?
In depth monitoring of nearly any device without setting up a dedicated appliance and failover collectors.
What do you dislike about the product?
Auto discovery of devices could be expanded and a wider depth of hardware coverage out of the box without customization..
What problems is the product solving and how is that benefiting you?
Hardware failures and disaster alerting.
Recommendations to others considering the product:
Expensive product but pays itself off due to early disaster notifications and predictive failures.
One of the best monitoring and alerting tools out there
What do you like best about the product?
Alerts are reported immediately via the tool as the events happen, we are able to see events that other tools cant. It's highly customized to our needs. I cannot do my work effectively without this tool on a daily basis.
What do you dislike about the product?
The tool does not provide a way to adjust SDT's (scheduled downtime) automatically when there are shifts in timezone changes. Twice a year we have to spend an unnecessary amount of time adjusting daily and weekly SDT's on monitored VM's when they need to perform scheduled reboots.
What problems is the product solving and how is that benefiting you?
With LogicMonitor, we have been able to detect many underlying problems on our client's Infrastructure they never knew they had.
Recommendations to others considering the product:
Switch your current tool for this one without giving it another though. You get a tremendous amount of value for the price. Results guaranteed!
LogicMonitor Review
What do you like best about the product?
The flexibility of the platform to meet various monitoring and alerting requirements, such as custom SQL queries or execution of scripts to pull data points, has become a go to in our business operations. Paired with the flexibility of using the solution without requirements of private connectivity to each network or application that we want to monitor, the platform has become the base of all our business critical monitoring. When I see our sales staff using the reports and graphs to make business decisions with our customers, you know you have found solution that matching your business needs.
What do you dislike about the product?
We don't dislike a whole lot and really I think its better stated that we are just waiting for some features to be release rather than dislike something about the platform. Event correlation and dependency mapping are some features we are looking forward to showing up in the system to help drive efficiencies on the alerting side of our operations.
What problems is the product solving and how is that benefiting you?
TekLinks originally had 6 separate monitoring solutions trying provide both in house and customer based monitoring and alerting. We use LogicMonitor to consolidate all our internal operations into one central platform as well as establish go to market platform used in our managed services offerings. We have successfully transitioned to LogicMonitor and retired our old systems and provide the platform with all our managed infrastructure and application solutions. By providing the solution in various customer offerings, we are able to show transparency to our customers about our technical operations as well as provide clear lines of feedback about potential growth and needs as businesses evolve.
LogicMonitor
What do you like best about the product?
Cloud based. No onsite infrastructure to maintain outside of the LM hubs. Utilizes standard protocols to monitor infrastructure. As its internet based, setting up hubs outside the corporate network very easy. No VPNs, opening firewalls, etc.
What do you dislike about the product?
Interface takes a little getting used to but is pretty intuitive after some time in use. Dashboards are a little limited and difficult to get the actual information you want to display. Forecasting needs work.
What problems is the product solving and how is that benefiting you?
No onsite infrastructure makes backend support simple. No need to worry about monitoring going down and missing alerts.
Best Decision for Network Monitoring
What do you like best about the product?
- LogicMonitor Team
- Support Responsiveness and ownership
- Cutting edge technology
- Account Management Team interaction
- Great Documentation
- Ability to support most if not all types of different infrastructure
- Support Responsiveness and ownership
- Cutting edge technology
- Account Management Team interaction
- Great Documentation
- Ability to support most if not all types of different infrastructure
What do you dislike about the product?
- Frequent turn over in Account Management
- Reporting could use some fine-tuning
- Reporting could use some fine-tuning
What problems is the product solving and how is that benefiting you?
As we continue to participate in the enterprise space as an MSP, we found ourselves with software which did not fit the model we needed to provide to our clients. We had a business problem and needed a partner which not only could exceed them but also take ownership of new technologies, methods of monitoring and management, all while keeping the 'customer first' approach in mind.
Not only do we feel valued as a client, we are consistently impressed with LogicMonitor and their dedication in being a leading driver in the Network Monitoring world.
Not only do we feel valued as a client, we are consistently impressed with LogicMonitor and their dedication in being a leading driver in the Network Monitoring world.
Recommendations to others considering the product:
Give LogicMonitor and their team a legitimate shot. Ask about roadmap and comparisons to other products in the market to give yourself a level playing field of analysis when making a decision valuable to your business.
Logic monitor for the MSP
What do you like best about the product?
Ease of use, anywhere web availability.
What do you dislike about the product?
Need to work on the reporting tools, they are a bit limited.
What problems is the product solving and how is that benefiting you?
As an MSP, we need to see the whole environment when a problem arrises. Very often the initial reports in a case are symptoms, and the problem lies with a connected technology. Looking at the whole environment as part of the initial triage allows us to get our customers a faster resolution.
Recommendations to others considering the product:
Join the community.
LogicMonitor has evolved
What do you like best about the product?
Customer Support is amazing. The moment I don't know how to do something I can reach out and speak to an engineer within 5 minutes.
What do you dislike about the product?
Not much yet. Slow roll out of new features but not detrimental at all.
What problems is the product solving and how is that benefiting you?
Our clients are able to purchase parts when we see they are close to failure. Our clients are able to keep tabs on the outages and alert history to understand their network in depth.
Recommendations to others considering the product:
You have nothing to lose by giving them a try. Once you do that . . . you'll most likely be happy you did. There is much positive force to this company and it's product.
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