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LogicMonitor - all in one monitoring
What do you like best about the product?
The interface UI is excellent.
Support is excellent.
Events are well thought out and organised.
Would like to see more knowledge sharing.
Support is excellent.
Events are well thought out and organised.
Would like to see more knowledge sharing.
What do you dislike about the product?
Better thought our exchange of plugins, and increase and emphasis on sharing unique dashboards and ideas.
What problems is the product solving and how is that benefiting you?
Better on call rota.
Full visibility of the entire estate that can be used to judge future resourcing.
Full visibility of the entire estate that can be used to judge future resourcing.
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Best SNMP monitoring platform i've used
What do you like best about the product?
-Good support.
-Nice tree format for grouping devices.
-Custom datasources.
-Great for our environment with thousands of monitored devices
-Remote-ing into collector is a great feature.
-Nice tree format for grouping devices.
-Custom datasources.
-Great for our environment with thousands of monitored devices
-Remote-ing into collector is a great feature.
What do you dislike about the product?
-Fairly steep learning curve for our new users.
-Sometimes logic monitor will pull too much data for it's own good.
-Sometimes logic monitor will pull too much data for it's own good.
What problems is the product solving and how is that benefiting you?
We use Logic monitor to monitor over 1000 devices and it is our core IT product. Although, it may wake us up in the night, it saves us the trouble in the morning.
Fast enterprise grade monitoring in minutes.. Dashboards in seconds
What do you like best about the product?
The intuitive consistent UI makes the app simple to use. Monitoring for on-premise and cloud infrastructure can be deployed in minutes. The product capabilities can be easily and quickly extended by pulling in modules for a vast array of hardware and software. If you can't find what you need there is always to create your own modules too. Dashboards can be generated quickly with a few clicks and thrown up on a monitor. LogicMonitor can be integrated via a number of means with 3rd party ITSM and IT operations software platforms. Having trialed a number of infrastructure monitoring products LogicMonitor was a breath of fresh air - simple and quick. If you've ever used something like SCOM you will be amazed. All this is also backed with friendly and fast support from LogicMonitor.
What do you dislike about the product?
The only negative.. is really a positive. The product is being improved and expanded on a monthly basis so taking advantage of all the new improvements takes a little time.
What problems is the product solving and how is that benefiting you?
We struggled to make SCOM useful and needed a platform that could monitor infrastructure across offices, data centres, Microsoft Azure, AWS, Cisco cloud e.g. Meraki etc. The ultimate aim was to bring the health of all our infrastructure and applications everywhere to a single pane of glass. After trialing a number of products we stumbled on LogicMonitor and haven't looked back.
Recommendations to others considering the product:
Get a trial and see how quick and easy it is to get basic monitoring up and running.
Logic Monitor provides great detail, but could be more user intuitive
What do you like best about the product?
The level of detail for each metric for all device types
What do you dislike about the product?
the menus are not easy to navigate
making changes or globally modifiable settings takes significant knowledge of the product
making changes or globally modifiable settings takes significant knowledge of the product
What problems is the product solving and how is that benefiting you?
It allows us to be proactive in maintenance and it also servers as a notifier when devices are down
Flexible, powerful, agentless monitoring option
What do you like best about the product?
There is a ton of built-in monitoring DataSources and it is easy to write Groovy or PowerShell scripts to augment.
What do you dislike about the product?
It is sometimes difficult to determine why a script DataSource is not detecting instances.
What problems is the product solving and how is that benefiting you?
Increased monitoring efficiency.
Single Pane of Glass!
What do you like best about the product?
Resource insights! Ops notes allow you to make a line to show when an event happened, then you can look at another device and see something that happened at that same time which could have triggered the critical event. results in better time to resolution.
I love the fact that if anything has an API you can query that API and then build a graph off of it in LogicMonitor.
Graphs\dahsboards are amazing!
and createing custom datasource with PowerShell and Groovy is really fun and exciting!
I love the fact that if anything has an API you can query that API and then build a graph off of it in LogicMonitor.
Graphs\dahsboards are amazing!
and createing custom datasource with PowerShell and Groovy is really fun and exciting!
What do you dislike about the product?
nothing at this time - I really enjoy this product! This is a truly easy product to use.
What problems is the product solving and how is that benefiting you?
consolidating a few monitoring tools down to one. We went for 4 tools down to just one, I have never looked back.
the single pane of glass is amazing
the single pane of glass is amazing
Recommendations to others considering the product:
Do it! This is an amazing monitoring tool with a great implementation team
LogicMonitor for MSP
What do you like best about the product?
The ability for the platform to monitor and alert on a large variety of vendors. The ability for use of PowerShell scripts for custom monitoring
What do you dislike about the product?
Needs additional levels of user allowances
What problems is the product solving and how is that benefiting you?
Monitoring and alerting for Citrix Environments.
Recommendations to others considering the product:
Providing granular access for users in for limited management without full control.
RMM for your relaxation
What do you like best about the product?
The vendor diversity offered for monitored devices and the fact that all of this cloud-based.
The continious improvement that involves adding more and more devices to the already exhaustive list of vendors supported by the platform.
The new topology feature is a great step forward and has potential to provide a more visual approach to people that need a diagrammatic representation of their environment.
The collector less cloud monitoring is another great feature that has been introduced that allows for a more hands-free approach in recent times. It not only saves cost in allocating a dedicated collector but also collects advanced metrics from the cloud platform.
LogicMonitor has a great support team that usually goes above and beyond to help. They have assisted at multiple instances to help create custom LogicModules for devices that are not part of their existing monitoring offering.
The continious improvement that involves adding more and more devices to the already exhaustive list of vendors supported by the platform.
The new topology feature is a great step forward and has potential to provide a more visual approach to people that need a diagrammatic representation of their environment.
The collector less cloud monitoring is another great feature that has been introduced that allows for a more hands-free approach in recent times. It not only saves cost in allocating a dedicated collector but also collects advanced metrics from the cloud platform.
LogicMonitor has a great support team that usually goes above and beyond to help. They have assisted at multiple instances to help create custom LogicModules for devices that are not part of their existing monitoring offering.
What do you dislike about the product?
Custom thresholds lost under global LogicModules during updates. Sometimes I've noticed that monitoring data is reset when a LogicModule is upgraded.
What problems is the product solving and how is that benefiting you?
LogicMonitor allows you to monitor diverse environments that is peppered with devices from a variety manufacturers.
Its allows for integration with your Professional Services Automation (PSA) enabling you to focus on other tasks while it takes care of automation.
LogicMonitor is also cloud based that enabled us to retire some of our old physical resources we had in place for our previous RMM product.
Its allows for integration with your Professional Services Automation (PSA) enabling you to focus on other tasks while it takes care of automation.
LogicMonitor is also cloud based that enabled us to retire some of our old physical resources we had in place for our previous RMM product.
Recommendations to others considering the product:
If you are looking for a purely cloud based, automation enabled RMM tool. I highly recommend considering LogicMonitor to feel the difference.
Untitiled
What do you like best about the product?
I like the ease of use and the customization. I also find the support to be pretty good.
What do you dislike about the product?
we've noticed recently a good number of our monitors have frequently had issues - failing in the middle of the day. support, thought, is usually very quick to get the issues fixed.
What problems is the product solving and how is that benefiting you?
I use it specifically to monitor and correct Hyper-V replication issues at customer sites. I also use it to monitor disk utilization and plan upgrades accordingly.
Recommendations to others considering the product:
I'm sorry, I have no recommendations at this time.
Most affordable and easy SaaS based platform
What do you like best about the product?
I like the easy of administration. I've been an admin for LogicMonitor for 3 years. Our customers like the visibility that we have into all their devices and it's integrated into our ticket platform. Were able to proactively solve customers issues before they get out of hand. We can also provide decent reporting to our customers as well in our monthly meetings.
What do you dislike about the product?
Creating custom data sources can be complex and required for many devices. The API changed and now many of our integrations are now broken. There is an issue with custom reporting, we need more ability to do the reporting we use for our stewardship's and their custom reports are beta and could be removed at any point.
What problems is the product solving and how is that benefiting you?
We are a managed service department so we can provide customers with a great SaaS experience by proactively finding and alerting them of issues before they get too problematic
Recommendations to others considering the product:
It's great if your willing to put the time into making custom data sources for your customers, make sure that during an on boarding you have all the data up front, you have plenty of time to test to make sure the right data is being received. If you use Connectwise or ServiceNow it has good integration between them and makes automation even easier.
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