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Increase Productivity and Response Time
What do you like best about the product?
LogicMonitor allows us to become a lot more proactive with the handling of our monitored systems instead of reactive.
What do you dislike about the product?
People in upper management would sometimes like to see less flash dashboards and reporting.
What problems is the product solving and how is that benefiting you?
We have been increasing our response to be more proactive, therefore increasing our SLA metrics and user satisfaction.
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Simple to use with complex, advanced possibilities and incredible support
What do you like best about the product?
Getting assistance from someone knowledgable is easy. From quick config questions to complex custom datasources, we've been able to get someone on chat or email in a short amount of time. They even have the ability to help build custom datasources, and help adjust current datasources. We've been able to through a few unique use-cases at them that got their team excited and involved.
What do you dislike about the product?
No good mobile web-UI nor app. Responding to an email or SMS is easy and does the job, but being able to view a graph or dashboard on a phone while remote would be a huge improvement. Even just a mobile version of the website would be helpful. Some additional color themes would be cool for dashboards, but aren't a deal-breaker. They're working on connections, so that, for example, a switch going down doesn't trigger an alert for every device connected to that switch...once that topology is fully developed, this will be unstoppable.
What problems is the product solving and how is that benefiting you?
We're getting early warnings that something may be wrong, and are able to inform the correct person(s) before waking up an entire team. We cycle through multiple dashboards and can easily spot anomalies. The dashboards have given us a quick glance, while the ability to look at previous data helps us view long-term trends.
Recommendations to others considering the product:
Take advantage of any setup assistance they provide, as it can be a huge help figuring out what is possible. There are lots of ways to fine-tune thresholds and alerting channels. Consider using the API to adjust on-call rotations.
LM Review
What do you like best about the product?
I like LM due to it's ease of use and configuration
What do you dislike about the product?
Integration has been a difficult process
What problems is the product solving and how is that benefiting you?
Performance monitoring on Infrastructure has enabled us to avoid outages and create processes to automate
Good product, steep price for small businesses
What do you like best about the product?
Easy to create charts that aggregate various pieces of data
What do you dislike about the product?
Minimum number of licenses, hurts small businesses
What problems is the product solving and how is that benefiting you?
Ensure your website is running as expected. When a problem occurs, it’s very useful for the analysis of the problem.
Easy to read and Easy to use
What do you like best about the product?
The ability to monitor our entire customer base with ease and clarity
What do you dislike about the product?
Theres really not that much to dislike with LogicMonitor
What problems is the product solving and how is that benefiting you?
Automated alerting of customer equipment
It allows us to respond to issues before the customer realises something is broken
It allows us to respond to issues before the customer realises something is broken
A powerful suite
What do you like best about the product?
The network monitoring beats some other more expensive products on the market.
What do you dislike about the product?
Some of the menus don't suit me but that is down to the individual user.
What problems is the product solving and how is that benefiting you?
Wide distributed network with many nodes that were previously not monitored.
Excellent monitoring platform for enterprise orgs
What do you like best about the product?
1. Vast array of monitoring capabilities
2. Ease of installation
3. Online community
2. Ease of installation
3. Online community
What do you dislike about the product?
Sometimes cumbersome to add custom monitors
What problems is the product solving and how is that benefiting you?
We're monitoring a complex network, with multiple sites. Plus some cloud infra
Does what it says on the virtual tin
What do you like best about the product?
- User interface
- Device compatibility
- Dashboards
- Ease of installation
- Device compatibility
- Dashboards
- Ease of installation
What do you dislike about the product?
- Sometimes slow when drilling into certain areas
- Can be hard to delegate access
- Can be hard to delegate access
What problems is the product solving and how is that benefiting you?
Monitoring Cisco stuff across a large estate. Used to use SolarWinds NPM
LM FTW!
What do you like best about the product?
Brilliant dashboard capabilities and tonnes of useful components which help my team monitor the network
What do you dislike about the product?
Have had very little negative feedback about LogicMonitor so far :)
What problems is the product solving and how is that benefiting you?
Monitoring a large resilient Cisco network across 20 different sites.
LogicMonitor has had such a positive impact on our organisation
What do you like best about the product?
We installed LogicMonitor a year ago after using SolarWinds for some time. We find it to be much more reactive and detailed than SolarWinds. Plus it's easier to use.
What do you dislike about the product?
I've heard a few people comment on the GUI saying it could be improved.
What problems is the product solving and how is that benefiting you?
We've streamlined our alerting and gained visibility of core services
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