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Monitoring software for msp
What do you like best about the product?
The in depth details that come back from the monitoring alerts
What do you dislike about the product?
The configuration that's involved in setting up the monitoring
What problems is the product solving and how is that benefiting you?
No problems as such but we do have constant monitoring of all servers
Recommendations to others considering the product:
This monitoring platform is very detailed and script dri en, out of the box there is a lot of work to do but ultimately does what you need
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LogicMonitor is a fantastic monitoring solution
What do you like best about the product?
The most obvious thing great thing about LogicMonitor is that it alerts us to issues before they impact users and allow us to take corrective action as soon as possible. No more waiting around to be told a service is down by the users. It allows us to see and correct minor problems before they get bigger and impact more people. The granular alert tuning on the devices is also great. It allows us to really tune the environment to our needs.
What do you dislike about the product?
The downsides are that sometimes I have to get up in the middle of the night because something is down. Before I got to sleep!
What problems is the product solving and how is that benefiting you?
It allows us to quickly confirm the health of the environment and take corrective action if something is wrong. It allows us to see and correct even minor problems before they get bigger and impact more people. The Integrations that it provides as well to Microsoft Teams is really great to be able to inform our team of an outage without having to email them.
Recommendations to others considering the product:
Make sure you have multiple tiers of alerting for different alert statuses. You don't need a phone call for a warning on a random device. Also, you can probably get away with only monitoring certain critical infrastructure.
Good system for organizations
What do you like best about the product?
Simple adding new devices - just put the address/IP and device will be discovered
What do you dislike about the product?
Only one escalation channel per alert rule. it is a big disadvantage for medium and large organizations which included many technical specialists
What problems is the product solving and how is that benefiting you?
I've created a dashboard which shows me the info about all interested devices
Logic Monitor for enterprise Monitoring
What do you like best about the product?
Logic Monitor uses WMI and no need to install any agent on the server.
What do you dislike about the product?
Logic Monitor does have some limitations and customization required.
What problems is the product solving and how is that benefiting you?
Basic day to day monitoring and notification at enterprise level
Recommendations to others considering the product:
Its easy to setup and monitor enterprise applications/servers. For application deep dive monitoring you might need to consider vendor specific tools.
Great Monitoring
What do you like best about the product?
I like that LogicMonitor tracks all aspects of the networks switches and servers. We don't have to figure out what is needed.
What do you dislike about the product?
There is some complexity in the setup and permissions for monitoring equipment that could use clearer directions.
What problems is the product solving and how is that benefiting you?
Historical monitoring is great, you can see trends over time that help solve issue or provide support data for strategic plans.
Recommendations to others considering the product:
Spend some time to take the class and become familiar with how LM works. Better in the long run
IT Employee Experience Manager
What do you like best about the product?
One panel admin console for all. Simple to use.
What do you dislike about the product?
Configure LM is a little bit hard and complicated.You need to have some coding skills.
What problems is the product solving and how is that benefiting you?
It really helps us to monitor the servers health. We receive alerts by email and text.
Good Tool for Monitoring
What do you like best about the product?
Customization options and Dashboards for performance monitoring of the infrastructure.
What do you dislike about the product?
Integration options with ticketing tools. I believe there should be more to that.
What problems is the product solving and how is that benefiting you?
We monitor various matrices and performance of our Production devices. It is very accurate and provide variety of customization options.
Works for Enterprise Solutions
What do you like best about the product?
I love the fact that I can setup a dashboard view to see the servers I am in charge of. As well as the search feature on the system. I also like that it can sync with other systems( Such as Jira and Pager duty
What do you dislike about the product?
I would say the color schema is the worst, and that's not really an issue. The only issue I have is I haven't learned all it can do. With help form Others and your support team I have learned more and more of what it can do .
What problems is the product solving and how is that benefiting you?
Love that it gives me the real information I need to Administer my systems, in one single dashboard. and give me a away to search for items when I am on Call
Not Bad, but Also not great
What do you like best about the product?
Works well with WMI, not so much for SNMP.
What do you dislike about the product?
SNMP capabilities are extremely weak compared to its competitors.
What problems is the product solving and how is that benefiting you?
It's great at scanning Windows (WMI) hosts, but pretty useless on anything else.
Simple monitoring of everything
What do you like best about the product?
Simple billing model which allows you to monitor multiple different types of devices without having to purchase expensive modules. Setup your account and monitoring anything and everything. Cloud based and low maintenance, having a on-premise collectors are very low maintenance and do not require any significant configuration, none once deployed.
What do you dislike about the product?
You do need a module for doing configuration management such as network device configuration tracking. All the other features are available as is out of the box so this is strange.
What problems is the product solving and how is that benefiting you?
Simple dash board creation with easy customisation for roles and link sharing or automated reporting for management
Recommendations to others considering the product:
The pay per node model is very convenient and easy to get business buy in, pay as you grow and true up once when you need to. The decreasing cost per node over your whole estate is an attractive proposition too.
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