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Very fluid and extensible product!
What do you like best about the product?
My favorite part about LogicMonitor is the ease of extending my monitoring capabilities, and to be perfectly honest - the properties. The ability to manually and automatically create properties to "tag" almost anything in the portal is an under-appreciated feature.
What do you dislike about the product?
There are some UI changes that could be made, and it would be nice to see more consistency in the design / function of all parts of the portal (specifically I am thinking of LogicModules, Collectors, and Resource/Websites).
What problems is the product solving and how is that benefiting you?
We are monitoring 90+ of our customers inside of LogicMonitor and constantly expanding our monitoring footprint to proactively identify incidents prior to them becoming problems. One such example is monitoring GoDaddy CNAME records and the corresponding CNAME records in Route 53 (AWS), and alerting if there is a mismatch.
Recommendations to others considering the product:
Make sure you take time to identify who will be administrating the product, having a small team of 2-3 people as custodians of the portal helps keep it consistent and organized until automation can be applied to it.
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Decent monitoring tool
What do you like best about the product?
We like that it has a lot of predefined datasources, so you can really start monitoring your infrastructure with minimal efforts. On the other hand, you can build your own datasources and start checking almost anything that you need.
What do you dislike about the product?
What we really need in LogicMonitor is an ability to get any text as datapoint result, send it in the alerts, and store it. For instance, it could be SQL server tables that we don't need/want to parse but we'd like to get them as is.
What problems is the product solving and how is that benefiting you?
LogicMonitor is our main monitoring tool that we use on a daily basis. It gives us visibility of our infrastructure and it's simply our essential tool.
Recommendations to others considering the product:
Learn how to develop your own datasources. This is essential if you want to use all features of LogicMonitor.
Simple to use, simple to deploy
What do you like best about the product?
The data source matching enables me to add any type of device and the tool dynamically matches the source from the cloud. The support levels are awesome and we can chat directly with support within seconds.
What do you dislike about the product?
The cost of licensing is quite high compared to some rivals
What problems is the product solving and how is that benefiting you?
We are helping our customers identify issues quickly and at times before they notice
Recommendations to others considering the product:
Get a trial and you will soon move to a full service
Very good experience
What do you like best about the product?
The SaaS model is great. We don't have to invest in management of the solution, nor development of the additional monitoring plans.
What do you dislike about the product?
Extracting data for reporting purposes is not as simple as one would like. It is not really a product issue, it is related to the amount of data that is collected, but still, it could be improved.
What problems is the product solving and how is that benefiting you?
It helps us make sure we have deep views of the systems we manage. It is very automated and reliable. The support we get is very good too.
Proactively Awesome
What do you like best about the product?
It's a very detailed monitoring system that allows my team to visualize and resolve issues before they actually become issues.
What do you dislike about the product?
Nada. LogicMonitor seems to check all the boxes for our purposes
What problems is the product solving and how is that benefiting you?
Config change management, Network and disk space usage, error counting... everything we need to proactively catch resolve issues
Recommendations to others considering the product:
Not only does LogicMonitor proactively monitor most devices out of the box, but the ability to customize datasources gives you full control over your entire environment. The alerting features integrated in LogicMonitor gives any organization the ability to customize rules and escalations, including web, text, email and phone updates. If performance is what you are seeking, LogicMonitor not only runs efficiently in any environment, but it will also monitor and report web, database, applications and infrastructure in real time. The collectors are easy to setup and 98% of the LogicMonitor environment run virtually by LogicMonitor. If you are seeking a pain free monitoring solution that can monitor usage and performance of physical infrastructure, applications, api, web and resources, then LogicMonitor is the perfect solution for any size organization and enterprise.
Excellent monitoring solution
What do you like best about the product?
The customisable dashboard makes it easy to have all the information that is important to you immediately available and has helped us to react quickly to problems as they develop rather than waiting to be raised.
What do you dislike about the product?
None that I have encountered, other solutions may do certain things slightly differently that may suit some better but I find LogicMonitor works well for us.
What problems is the product solving and how is that benefiting you?
Network and website outages mainly, we get visibility very quickly as potential issues develop allowing us to react and fix the problem before it really gets noticed.
Recommendations to others considering the product:
If you want something to use that is effective at what it does - look no further!
A versatile solution to all of our needs
What do you like best about the product?
There is a wide variety of network equipment that we monitor for many customers through our NOC and Contact Center. We are able to find ways to meet demands though the many capabilities of Logic Monitor.
What do you dislike about the product?
It may be a matter of having been spoiled by so much already having been prepared in advance, in many cases the system just works. There are some thought exercises in best implementing alerts, temperature for example. It will follow the alerts built into the network gear with no modification, however, finding a solution that will provide earlier alerts and is acceptable to all of our customers has remained a challenge. I could some day see development of integrated options for customizing alerts such as these.
What problems is the product solving and how is that benefiting you?
We monitor many types of equipment and customizing these services when necessary has been a minimal challenge in most cases. The capability and reliability have been a huge benefit time and time again when we are challenged with new varieties of equipment.
LogicMonitor. An elegant solution to managing your IT environment
What do you like best about the product?
I appreciate the streamlined nature LogicMonitor offers. It's surprisingly easy to set up and configure monitoring for our environment.
What do you dislike about the product?
The reporting functions could stand to be expanded on. You are limited somewhat in what you can do.
What problems is the product solving and how is that benefiting you?
LogicMonitor allows us to monitor multiple client systems with one tool. It allows our NOC and engineers to have a single pane of glass experience across multiple environments.
Great monitoring solution!
What do you like best about the product?
Great monitoring out of the box. Lots of options for customization and fine-tuning.
What do you dislike about the product?
The granularity of options sometimes make it difficult to achieve a seemingly simple desired effect.
What problems is the product solving and how is that benefiting you?
Infrastructure and website availability, primarily. Proactively responding to issues.
Recommendations to others considering the product:
Evaluate your options, but if LogicMonitor appears to meet your needs, I believe you will be happy with it and the support.
LogicMonitor: the easy to configure monitoring platform.
What do you like best about the product?
An excellent platform with which you can configure and collect useful data in just minutes. Something I love is that it is cloud based and low maintenance. Its panels are very easy to configure and customize. LogicMonitor connects very well with the ticket system for creating, updating and closing cases. It has a very intuitive and consistent interface which makes the application easy to use. And what I really like is that if you don't find what you need you can create your own modules, since your panels can generate them with just a few clicks and they appear on the monitor.
What do you dislike about the product?
This is a great monitoring tool, but I think that if they provided some easy method to monitor the records, this would be really useful. And in some cases we don't get the data source of some devices, which should be able to improve it.
What problems is the product solving and how is that benefiting you?
As a monitoring tool, it helps us see where a problem is happening and we can send emails to open tickets for our help teams. It is also used to execute uptime and usage reports for our managers and CEO. LogicMonitor helps us address monitoring problems, especially our physical and virtual infrastructure at all levels.
Recommendations to others considering the product:
LogicMonitor is a relatively very simple platform to implement in a company, since it does not have to require agents in the supervised endpoints, this simplifies its implementation. It is very ideal for medium to large environments, it monitors the most modern IT systems with very flexible alert options. The tracking is extremely accurate and provides an extremely concise dashboard that allows you to monitor all the most critical systems from one location.
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