Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
638 reviews
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A gerat Product that has so many uses
What do you like best about the product?
We use LM for all of our customers kit. It has a great user interface, and is very flexible when seeting up bespoke monitoring for every customers needs
What do you dislike about the product?
not come across any yet, it is very iser friendly
What problems is the product solving and how is that benefiting you?
the level of granular monitoring for all the different services we provide means we can automate as much as possible.
Simply, it just delivers.
What do you like best about the product?
I've always found support and the account team to be very responsive and proactive, they genuinely seem passionate about their products. Like any monitoring platform, you have to put the effort in to get the value but the team have been great in supporting us on the journey. We've found the platform to be very reliable and new features are adding on a regular basis which shows they listen to their customers.
What do you dislike about the product?
The licensing model was a bit complex but they have revised it a lot over the last year to simplify it.
What problems is the product solving and how is that benefiting you?
It's allowing the team to be more proactive rather than reactive. The dashboards are also giving us a quick glance of the estate which is great.
Its far exceed my expectations
What do you like best about the product?
Its pretty fleable and fits our needs really well.
Immediate access to a real human for support is a real bonus. The product is always growing and expanding, active development work means we can put in requests and get updates pretty quick.
Immediate access to a real human for support is a real bonus. The product is always growing and expanding, active development work means we can put in requests and get updates pretty quick.
What do you dislike about the product?
Not really a downside but the product is still filling out , we've had a complet UX chnage which took a bit of getting used to.
What problems is the product solving and how is that benefiting you?
SME managment to small to make SCOM a viable product
More Than Monitoring
What do you like best about the product?
The software is great and has been an asset to our company. It has enabled us to have full visibility into our environment. Before using LogicMonitor, we only had visibility to a fraction of our servers and network devices. Beyond the software, the employees and support services are fantastic. Everyone we have worked with has provided great customer service. From sales to account management to the engineers we work with, all have been great and show that they care about the success of our company.
What do you dislike about the product?
Like any monitoring product, it requires ongoing administration, which takes time away from our staff for projects.
What problems is the product solving and how is that benefiting you?
Currently, it's purely for monitoring the environment and allowing our MSP to react quickly to issues. In the future, we are looking to further the use to show the business how things are running and demonstrate our impact on operational efficiency.
Great monitoring product
What do you like best about the product?
The flexability of logimonitor and visibility from within their dashboards is great, good interaction within ServiceNow and also ability tomonitor networking, linux, windows servers and webistes is massively helpful and useful.
What do you dislike about the product?
Sometimes ideas can be a little slow to market.
What problems is the product solving and how is that benefiting you?
Having the tolling within LogicMontior allows us to montior our Enterprise from both Cloud and on-prem environments
Easy to get going and use
What do you like best about the product?
Logic Monitor made the installation and startup relatively easy with an implementation expert being assigned. The ongoing maintenance has been minimal from the Logic Monitor system with periodic updates to collector software and data modules. I use the product daily for many needs as a network and voice administrator.
What do you dislike about the product?
There is not an ability to have a custom background along with device placement in the tool. This is important for larger facilities with many IDFs and helps visualize issues happening at a local level.
What problems is the product solving and how is that benefiting you?
LogicMonitor helped us centralize our network/telecom and server monitoring solutions into a single platform. This has helped us supress uncessary alerts and escalations for our server teams when network failures were present. Additionally we brought on website monitoring for several external websites which has allowed us to be more proactive with issue identification and remidation.
The product is by far the best monitoring tool I have used .
What do you like best about the product?
Integration with ServiceNow
Ease of use with Groovy to build out dynamic folders
Plethora of modules from LM and Community
Quick and easy support chat option
Ease of use with Groovy to build out dynamic folders
Plethora of modules from LM and Community
Quick and easy support chat option
What do you dislike about the product?
Folder prioritization is determined by when you create and should be adjustable after creation in my opinion
What problems is the product solving and how is that benefiting you?
Ability to automate events and incidents to SN
Flexibility of updating thresholds to meet needs of all teams
Flexibility of updating thresholds to meet needs of all teams
A Great Partner for Observability Success
What do you like best about the product?
Our LogicMonitor account team (Partner Manager, Customer Success Manager) are highly engaged in supporting us to realise complete value from the platform, ensuring our issues are quickly resolved, and helping us plan ahead to enable new benefits to our customers as new featers are released.
The platform itself has improved greatly over time in terms of form and function, there are very few usecases for observability our organisation has that it cannot cover, and there are many more value features (like AI driven anomolgy detection and synthetic transactions) that we're planning to exploit in the future, with more on the way.
The new services view of resources is an especially compelling feature for maintain a holistic view of services.
The platform itself has improved greatly over time in terms of form and function, there are very few usecases for observability our organisation has that it cannot cover, and there are many more value features (like AI driven anomolgy detection and synthetic transactions) that we're planning to exploit in the future, with more on the way.
The new services view of resources is an especially compelling feature for maintain a holistic view of services.
What do you dislike about the product?
Some areas of improvement are required in error reporting, or making issues more visible when collectors are not reporting home.
What problems is the product solving and how is that benefiting you?
Consolidated multiple tools into one single solution. Observability across a multi-tenanted environment.
Great tool for MSP infrastructure monitoring
What do you like best about the product?
Logicmonitor allows us as an MSP to onboard customers within minutes; it's a matter of deploying the collector and the data start flowing in. Great visibility out of the box, and enough options to customize if neccesary.
Great support from the team at LM in and after our onboarding.
We replaced 5 tools for 1 with the introduction of LM.
Great support from the team at LM in and after our onboarding.
We replaced 5 tools for 1 with the introduction of LM.
What do you dislike about the product?
The new UI is still under active development, and sometimes feels like it's public beta (old UI is still available).
What problems is the product solving and how is that benefiting you?
Being able to correlate incidents between departments (network / sysadmin / customer)
One platform to monitor it all
What do you like best about the product?
The broad support of different producttypes. One platform to monitor all resources. Effective Dashboarding. Service monitoring solution.
What do you dislike about the product?
New UI is not optimal yet. Office365 monitoring is not complete enough for us.
What problems is the product solving and how is that benefiting you?
Measuring multiple metrics for different resource types. Service monitoring. Going towards proactive monitoring. Which will result in better user and customer experience.
Creating backups of resources.
Creating backups of resources.
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